Service Representative Call Center
Resume:
Jeanette Hairston
Work Experience
Customer Service Representative
GFL Environmental
March 2022 to Present
●Answer or place calls to customers to learn about and/or address their needs, concerns, or other issues with products or services
●• Respond efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and values
●Receive and resolve, within established guidelines, customer questions and concerns
●• Answer incoming and make outbound customer telephone calls
●• Engage in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed
Eligibility Specialist(CoverVa Dept)
Maximus
June 2021 to February 2022
●Determine eligibility of Medicaid for consumers
●Verifies income, calculates income, determines eligibility and processes case referrals
●Communicates routine information in a clear and accurate way with internal & external contacts
●Educate customers on basic program services and eligibility requirements
●Responds to customer phone inquiries in a prompt, courteous and concise manner.
●Provides callers with an unbiased information to assist customers with application and eligibility requirements.
Customer Care Representative
Lasership Call Center
July 2018 to June 2021
●Answer inbound complaints via email
●Track customer orders that they have being delivered and escalate if needed
●Contact seller to fix shipping issues for tracking purposes
●Ensure domestic, international, and new account shipments are in compliance with FAA, TSA, IATA and HAZMAT regulations
●Review and/or create appropriate customs documentation and alert broker • Identify potential problems with shipments
Customer Service Representative
Logisticare Call Center
June 2018 to July 2018
●Worked under the Where’s my Ride Department
●Dispatch drivers to find out where Medicaid transportation is for Medicaid clients Resident
●Schedule route and dispatch trips to all manner of provider Administer trips for volunteer/ independent drivers and mileage reimbursement program
●Complete all documentation and process task associated to mileage mapping and application procedures if responsible for volunteer/ independent drivers and mileage reimbursement program
Customer Service Representative
Lasership Call Center
June 2017 – May 2018
●Answer inbound and outbound calls
●Track customer orders that they have being delivered
●Customer Service Fax/Printer Copier Answering Multiple Phone Lines Taking care of the Elderly
●Created Excel spreadsheets to analyze call trends
Assistant
Spring Arbor Assisted Living
April 2016 to May 2017
●Assist with ADL’s
●Transport patients to activities and meals
●Prescription medication management
●Help with personal hygiene and care
Caregiver
BrightStar Homehealth
December 2009 to March 2011
●Cook, clean, and take care of the elderly.
●Create a safe environment and atmosphere in their home.
●Assist with meals and nutrition
●Help with mobility
●Reporting and monitoring
Customer Service Sales Rep
Cuore Edge Call Center
January 2010 to February 2011
●Answered inbound calls from customers that wanted to purchase different trips and items.
●Upsold customers for products.
●Took payments over the phone for customer orders
Caregiver
Private Duty Case
October 2008 to November 2009
●Took care of elderly patients.
●Cooked, cleaned, transported to different appointments, and kept them company.
●Home management and care planning
●Help with personal hygiene and care
●Assist with meals and nutrition
Customer Call Center Representative/Quality Assurance
Shottenstiens Call Center
June 2005 to June 2008
●Handled a high-volume inbound call center.
●Answered inbound calls and placed orders for customer’s products.
●Upsold customers for products.
●Took payments over the phone for customer orders.
●Report on results of quality activities
●Detect coaching needs and take notes in accordance with these needs to ensure compliance with quality standards
●Oversee the implementation and ensure efficiency of inspection and quality systems
●Created Excel Spreadsheets to analyze call trends
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