Jeanette Hairston

Work Experience

Customer Service Representative

GFL Environmental

March 2022 to Present

●Answer or place calls to customers to learn about and/or address their needs, concerns, or other issues with products or services

●• Respond efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and values

●Receive and resolve, within established guidelines, customer questions and concerns

●• Answer incoming and make outbound customer telephone calls

●• Engage in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed

Eligibility Specialist(CoverVa Dept)

Maximus

June 2021 to February 2022

●Determine eligibility of Medicaid for consumers

●Verifies income, calculates income, determines eligibility and processes case referrals

●Communicates routine information in a clear and accurate way with internal & external contacts

●Educate customers on basic program services and eligibility requirements

●Responds to customer phone inquiries in a prompt, courteous and concise manner.

●Provides callers with an unbiased information to assist customers with application and eligibility requirements.

Customer Care Representative

Lasership Call Center

July 2018 to June 2021

●Answer inbound complaints via email

●Track customer orders that they have being delivered and escalate if needed

●Contact seller to fix shipping issues for tracking purposes

●Ensure domestic, international, and new account shipments are in compliance with FAA, TSA, IATA and HAZMAT regulations

●Review and/or create appropriate customs documentation and alert broker • Identify potential problems with shipments

Customer Service Representative

Logisticare Call Center

June 2018 to July 2018

●Worked under the Where’s my Ride Department

●Dispatch drivers to find out where Medicaid transportation is for Medicaid clients Resident

●Schedule route and dispatch trips to all manner of provider Administer trips for volunteer/ independent drivers and mileage reimbursement program

●Complete all documentation and process task associated to mileage mapping and application procedures if responsible for volunteer/ independent drivers and mileage reimbursement program

Customer Service Representative

Lasership Call Center

June 2017 – May 2018

●Answer inbound and outbound calls

●Track customer orders that they have being delivered

●Customer Service Fax/Printer Copier Answering Multiple Phone Lines Taking care of the Elderly

●Created Excel spreadsheets to analyze call trends

Assistant

Spring Arbor Assisted Living

April 2016 to May 2017

●Assist with ADL’s

●Transport patients to activities and meals

●Prescription medication management

●Help with personal hygiene and care

Caregiver

BrightStar Homehealth

December 2009 to March 2011

●Cook, clean, and take care of the elderly.

●Create a safe environment and atmosphere in their home.

●Assist with meals and nutrition

●Help with mobility

●Reporting and monitoring

Customer Service Sales Rep

Cuore Edge Call Center

January 2010 to February 2011

●Answered inbound calls from customers that wanted to purchase different trips and items.

●Upsold customers for products.

●Took payments over the phone for customer orders

Caregiver

Private Duty Case

October 2008 to November 2009

●Took care of elderly patients.

●Cooked, cleaned, transported to different appointments, and kept them company.

●Home management and care planning

●Help with personal hygiene and care

●Assist with meals and nutrition

Customer Call Center Representative/Quality Assurance

Shottenstiens Call Center

June 2005 to June 2008

●Handled a high-volume inbound call center.

●Answered inbound calls and placed orders for customer’s products.

●Upsold customers for products.

●Took payments over the phone for customer orders.

●Report on results of quality activities

●Detect coaching needs and take notes in accordance with these needs to ensure compliance with quality standards

●Oversee the implementation and ensure efficiency of inspection and quality systems

●Created Excel Spreadsheets to analyze call trends

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