Customer Service Medical Assistant
Resume:
Mercedes Young
Phlebotomy tech
Washington, DC **019
****************@*****.***
To obtain a career opportunity that will utilize my years of Customer Service and Food Service experience, training, knowledge and offer an opportunity for advancement. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Driver
Lyft - Washington, DC
April 2020 to Present
Insure that each passenger gets to there location safe and efficiently. Front Waiter
The Hamilton - Washington, DC
June 2017 to April 2020
Ensure that all guest needs are meet .
To GO Wait Staff/ Server
TGI Friday's - District Heights, MD
November 2013 to January 2016
• Served food and drinks.
• Collected payments and ringed sales.
• Set up tables.
• Wrap and pack take away food.
• Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Train new restaurant employees on the restaurant's culture and practices.
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Receive and record dining reservations on the telephone.
• Compared Cash-Out Report and researched any discrepancies identified.
• Ensure neatness and cleanliness of stations.
• Present menus, make recommendations and take orders.
• Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion.
• Prepare food and beverages when needed.
• Resolve guests' concerns in a prompt manner.
• Liaise between staff and customers to ensure great service.
• Ensure the quantity and quality of food is up to standards for the guest. Hostess/ To Go Wait Staff
TGI Friday's - District Heights, MD
February 2012 to February 2013
• Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages and to be seated in the bar area.
• Greet guests and patrons personally as they enter into the establishment.
• Check with customers to ensure that they are seated in a timely fashion and take action to correct any problems.
• Serve as a host with primary responsibility for greeting and providing information and assistance to customers.
• Receive and record dining reservations on the telephone.
• Ensure the proper setup of dining and service areas.
• Politely request guests to wait in waiting area if no table is available.
• Assist serving staff when needed.
• Prepare food and beverages when needed.
Barista/ Cashier
Mayorga Coffee
June 2010 to October 2012
• Mixed ingredients to prepare coffees and other specialty drinks.
• Collected payment and operate a cash register.
• Plan, organize, and control the operations of the barista area.
• Compared Cash-Out Report and researched any discrepancies identified.
• Trained new restaurant employees on the restaurant's culture and practices.
• Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant.
• Create drink recipes.
• Recommend alternative items if product is out of stock.
• Kept stations sanitized and cleaned at all time, up to and including brewing equipment, glasses and dishes.
Education
Certified in Phlebotomy
Care healthcare organization - Fort Washington, MD April 2021 to September 2021
Registered Medical Assistant
Med Tech College - Silver Spring, MD
2011 to 2012
Diploma
Wilson Senior High School - Washington, DC
2001 to 2005
Skills
• Server (8 years)
• Customer Service (8 years)
• POS
• MS Office
• Word
• Coffee Experience (4 years)
• Barista Experience
• Triage
• Vital Signs
• Food Preparation
• Experience Administering Injections
• Patient Care
• EMR Systems
• Driving
• Phlebotomy
• Venipuncture
• Host/Hostess
• Medical Office Experience
• HIPAA
• Clerical Experience
• Insurance Verification
Certifications and Licenses
Phlebotomy
September 2021 to September 2023
Additional Information
• Highly skilled in preparing food in accordance with the highest of sanitation standards.
• Organize and complete work activities effectively, efficiently, and in accordance with established priorities.
• Functional knowledge of assembling and serving trays in accordance to orders and health requirements.
• Strong interpersonal, listening, and rapport-building skills, with aptitude to effectively communicate with customers, coworkers, business associates, and management, maintaining a positive work environment.
• Works well independently as well as collaboratively in a team environment.
Contact this candidate