Quality Assurance Supervisor / production manager

Gary Toms Jr

***** ******** ******, ******** ** 95212

Cell: 209-***-**** – ****.******@*******.***

Summary

Results-driven Management professional with 30+ years of experience in warehouse operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating, and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives.

Skills

Systems implementation

Planned equipment constraints

Multi-unit operations management

Policies and procedures implementation

Incidents management

Mergers and acquisitions knowledge

Performance reporting (KPI)

Process improvement strategies

Staff training, development, and retention

Cost reduction and containment

Operation process improvement

Quantifiable revenue increases

Health and safety compliance

Conflict resolution (Employee and Client)

Equipment maintenance planning

Customer service staff training

Inventory control procedures

Cross-functional communication

Advanced Microsoft Office expertise

Strong IT knowledge

Team building and leadership

High level Troubleshooting and problem solving

Formal document control

Goal setting and attainment

Financial Management (P&L)

Business and Operations Management

Invoice creating and processing

Thrives in high-pressure environments

High level project management abilities

Strong quality assurance control procedures

Experience

Space Planner

April 2022 to Current

University of the Pacific – Stockton, CA

Analyze space data using various data analysis methodology, utilize database tools to determine data quality, completeness, and reliability of measurement values to increase classroom capacity by 30%

Develop and maintain standard space reports and reporting services to support efficient data request needs for frequently needed data sets

Identify and analyze data and trends to determine areas of opportunity for space utilization and space performance improvement, operational efficiency, and inventory improvements

Integrate drawings, maps, and other information compatible with the existing University information base including current releases, drafting, mapping, graphics software, and digitizing and maintaining information related to space planning

Collect new and corrected drawings and integrate them into SharePoint

Consult with Supervisors regarding relational data systems changes necessary to maintain and develop the Space Management System, as well as manage the space planning assignments, as well as produce the appropriate reports

Ensure ongoing data transfer and integration between university enterprise business systems

Maintain surplus inventory on relational database

Create and maintain floor plans using various software tools

Ensure the accuracy of drawings provided by consultants through field measurements and construction project documentation review phases

Inform customers on space planning solutions

Ensure the accuracy of drawings provided by consultants through field measurements and construction project documentation review phases

Provide information regarding integrating space and other enterprise information

Created an Access Database for tracking all keys with signature capture

Space Planner (continued)

Negotiated contracts with vendors resulting cost reduction for the university

Analyzed storage costs renting containers, saved the university 80K+ by purchasing containers

Administered surplus program (WARPIT), improved the process of sharing available materials

IT Support for the office - from removing malware to system setups that reduced IT service calls

Contact Tracer Lead and Trainer

August 2021 to April 2022

University of the Pacific – Stockton, CA

Contact many levels of management, employees, and Students

Health Insurance Portability and Accountability Act (Hipaa) Trained

Family Educational Rights and Privacy Act (FERPA) Trained

Maintained contact management policies and procedures

Developed contact management database with email “letter” generation and forms needed for the county

Trained manager and all contact tracers

Within one month was promoted

Created contact tracer script when contact with personnel and students

Supported Testing teams with question and/or concerns

Quick to solve problems

Worked with Point and Click software for personnel and student information

Helping people diagnosed with COVID-19 get referrals for services and resources they may need to safely isolate.

Notifying people who have come into close contact with someone diagnosed with COVID-19 and helping them determine what steps to take, depending on their vaccination status and history of prior infection

Business Owner (IT Consultant)

September 2019 to August 2021

GT2Ware LLC. – Stockton, CA

Manage subcontractors’ installations for clients

Negotiated client contracts

Mapped security blind spots and Installed security cameras

Highlighted client risks and assisted with managing risks

Installed area Wi-Fi equipment

Installed virus software

Repaired Computer equipment

Selection and install of Point of Sales software

Designed client web sites with point of sales

Applied security software to safeguard WIFI

Setup Microsoft Server software for E-mails (client and internal)

Maintained E-mail update and changes for clients

Setup Microsoft WEB server (client and internal)

Installed and updated servers with software patches

Maintained both servers and client systems

Rebuild client’s laptop and tower system

Maintained 24/7 client support

Educated/trained clients on the basic WIFI setup and maintenance

Helped Family and Friends with computer and WIFI questions

Setup smart homes with Alexia and Google home

Installed smart switches and plugs

Business Analyst

September 2018 to September 2019

Amware Fulfillment LLC. Duluth, GA

Initiated dynamic strategies for organizational change management.

Documented process flows and develops requirements for functional improvements and enhancements.

Collected, tracked, and evaluated current business and market trend data.

Coordinated strategic flow of business intelligence data to users.

Identified inefficiencies in business processes and recommended improved policies.

Tracked data problems and analyzed information to find root causes.

Conducted activity-based analysis of business processes and made recommendations based on findings.

Identified process boundaries and determined opportunities to automate processes and functions in order to streamline functionality and improve efficiency.

Communicated with customers, employees, and other individuals to answer questions and explain information.

Manipulated data using pivot tables, pivot charts and macros in Excel.

Created solutions in areas of inventory, sales reporting, distribution, and product upgrades, leading to system improvements and streamlined processes.

Operations Manager / Managing Director

January 1988 to September 2018

Iron Mountain Fulfillment Services (IMFS) Milpitas, CA

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.

Assessed, optimized, and elevated operations to target current and expected demands

Trained, mentored, and supported high-performing team, providing regular performance review, feedback and coaching in all areas of the warehouse

Managed upcoming projects to forecast projected resource requirements

Achieved and surpassed production targets through effective staff management, task allocation and materials coordination

Conferred with subordinate managers each day to assess needs and optimize activities

Enforced security policies and procedures to protect company assets from theft, loss, or damage

Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives

Reviewed daily financial reports and reconciled accounts to keep information current and accurate

Aided senior leadership during executive decision-making process by generating daily reports and data to recommend corrective actions and improvements.

Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.

Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.

Managed daily operations, including supervising multiple team members across 8 locations.

Assisted in refining procedures, defining best practices, and correcting reported audit issues.

Inspected production areas to identify and correct unsafe or unauthorized practices.

Spearheaded special projects and increased efficiency through effective emergency resolution.

Accomplishments

Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.

Leadership

Served as key contributing member to Leadership team.

Process Improvement

Created new departmental procedures manual. Assessed organizational training needs.

Documentation

Wrote and edited documents to keep staff informed on policies and procedures.

Protective Services

Applied safety procedures and policies as outlined in Department Safety Manual.

Designed SAP reports Server

Moved and updated all reports to work in this environment as well and manned help desk

Created KEY database with Microsoft Access for assigning keys to users with signature capture

Professional References

Deanna Thompson (UOP) – ********@*******.*** – 209-***-**** - Manager

3601 Pacific Avenue, Stockton CA 95211

Denia Andersen (UOP) – *********@*******.*** – 209-***-**** - Manager

3601 Pacific Avenue, Stockton CA 95211

Steffanie Cabrera (UOP) – ********@*******.*** – 209-***-**** - Manager

3601 Pacific Avenue, Stockton CA 95211

Contact this candidate