Customer Service
Resume:
Lisa K. Sheppard
Washington PA *5301
**********@*******.***
724-***-**** (Home)
724-***-**** (Mobile)
I would like to thank you in advance for reviewing my resume. I do have a nephew with Autism.
WORK EXPERIENCE:
Caregiver
315 Wright Street
Monessen, PA
Mortgage Connect
Worked from Home
October 2021 – March 2022
Duties:
Worked with appraisers to assign appraisals. This also included assigning various types of appraisals such as field reviews and desk reviews. I also worked with clients to ensure they received the reports on their commitment dates along with working with the clients on the quality issues.
I worked in conjunction with QC to submit addendums to the appraisers.
Timios, Inc.
Steubenville pike, suite 300
Pittsburgh, PA
Appraisal Representative
May 6, 2019 - September 2021
Duties:
Ordered appraisal from various appraisers across the country. The ordering of the appraisals included adhering to timelines and pricing which correspond to the closing date.
Negotiate pricing to ensure 30% profit margin and hold appraisers to their ETA’s.
On high end properties quoting the client according to their guidelines and USPAP regulation for their approval.
Processing payment for the client for the appraisals ordered.
Service 1st
2000 Cliffmine road Suite 100
Pittsburgh PA
Novad Coordinator
March 22 2018 - January 2019
Worked with Novad (Hud) assigning Property Loss Inspections. Placing Courtesy calls to clients to notify of inspection to be scheduled. QC'd report for accuracy and submitted to the client. Provided rush orders directly with the client and assigned to vendor. Worked with vendors on all Property Loss Orders and Occupancy inspections to ensure timely submission.
It was my responsibility to assign new orders of all types, i.e., Full appraisals, FHA, drive by, desk top and field reviews. I maintained relationships with our vendors (appraisers) to ensure they provided proper credentials to complete the appraisals and would also negotiate fees.
I working closely with clients on any specific needs such as rushes and 2nd appraisals. I was often requested to obtain payment from the borrower priors to conducting the appraisals.
Recruiting appraisers using HUD.gov, FHA website, ASC.gov just to mention a few. These tactics were used to obtain they best possible fess and turn times to accommodate our clients.
I working closing with the customer service manager and the Vice President on new clients and requirements. I relayed this information to other team members to ensure our pricing was correct and the block lists were being utilized.
MCS
Washington PA 15301
Appraisal Representative
September 2007 - December 2018
Worked with appraisers to assign appraisals. This also included assigning various types of appraisals such as field reviews and desk reviews. I also worked with clients to ensure they received the reports on their commitment dates along with working with the clients on the quality issues.
I worked in conjunction with QC to submit addendums to the appraiser
I also called on all work in progress (WIP) which at times was over 100.
Worked to assign closings to mobile notaries for various clients across the country.
National Real Estate
Crafton, PA
Closing Coordinator
July 2006 - September 2007
Produced the closing documents for loan closing for our client Countrywide. Received the loan documents and put data into the loan documents to be signed at closing. I also submitted to notaries for the closing process.
Washington Mutual
South Pointe, PA
Boarding Coordinator
June 2004 - June 2006
Boarding loans into the Washington Mutual system including all fixed rates and adjustable rate loans. Trained employees on calculating the adjustable rate loans process for loaning the loans.
Lexington furniture
Lexington, NC
Safety Manager Plants 2 and 12
November 1995 - February 2004
Responsible for all safety training along with environmental compliance for two of Lexington's furniture plants. Plant 2 and Plant12. The training included the training of all 600 employees at Plan 2 and 400 employees at Plan 12. The training included Lockout Tagout for all equipment within the plant. Forklift training and all other OSHA regulating Training. Conducted inspections with Local, State and Air Quality Inspectors. Produced all required State, Local and Federals reports on a monthly, quarterly and annual basis as required.
Education:
Bradford Business School
1984 - 1986
Trinity High School
1980 – 1984
Davidson Community College
1997 – 2001 - Business School
Skills:
Computer
Word, office, excel, Value Edge, Outlook, Genesis, Mercury, Appraisal Port and Gators
Personal skills: Public speaking
REFERENCES
Domonic Janero – Senior Vice President, Timios, Inc
Daniel Popchock, Senior Team Lead, Timios, Inc.
Anthony Nocera, Manager, Quality Control
Laurie Marchewka, co-worker, Timios.com
724-328-365
Nick Sherman, Washington County Commission
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