L

Edith

Alejandra

Losada

863-***-****

LOSADA*413@hotmail

.com

Davenport, FL 33837

SUMMARY

Attentive Community Association Manager offering 20 years of proven success in supporting planned community residents to foster seamless operations and tenant satisfaction. Aiming to fulfill a role in which contract negotiation, community regulations knowledge and board support will serve to enhance the company and the team. SKILLS

• Software and Technical Skills include:

• Windows/Mac Yardi

• Microsoft Office, RealPage

Onesite,Yardi and MRI

• Adobe Acrobat and Entrada

• Payroll and Accounting

• Lead Management

• Nexus, and Opps Technology

• Administrative Leadership

• Budget Preparation

• Repair Planning

• Maintenance Oversight

• Property Service Contract

Administration

• Codes Compliance

• Deposits Management

• Legal Issue Resolution

• Financial Reporting

• Decision Making

• Local and State Laws

• Vacancy Marketing

• Grounds and Facility Inspection

• Staff Coordination

• Client Relations

• Operations Management

• Complaints Investigation

• Performance Assessment

• Monthly Fee and Payment Collection

• Personnel Management

• Capital Projects Management

• Work Planning

• Multitasking and Prioritization

• Creative and Adaptable

• Complex Problem Solving

• Market Tracking

• Financing Coordination

• Employee Motivation and Guidance

• Fair housing mandates

• Multi-family property management

• Knowledge of leasing and market

conditions

• Team building

• People skills

• Planning & organizing

• Problem resolution

• New construction

• Resident complaint resolution

• Community operations management

• Vendor relationship development

• Critical Thinking

• Currently enroll to get a CAMP

Licenses (CAMBICB)

EXPERIENCE

Senior Community Association Manager

Orlando, FL

Residential/ Mar 2019 to Current

• Arya at Windermere- 55 and Plus active senior Community

• Organizing daily events f and activities for our community

• (Outside activities in our recreational, pool, gym, courtyard, and events area. Resort living style.

• Managed overall tenant relations, promoted tenant satisfaction, and streamlined services delivery

• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems

• Prepared detailed budgets and financial reports for properties

• Managed and oversaw operations, maintenance, and administration of the property

• Coordinated and negotiated service agreements for trash removal, landscaping, and other property services

• Planned, scheduled, and coordinated general maintenance or repairs for the residential property

• Maintained seamless daily operations for residential community

• Demonstrated in-depth knowledge of community rules and regulations

• Collected rent fee's, deposit, applications and administrative fees, invoices and financial for the community and monthly reports

Property Manager/ Bookkeeper-Assistant Manager

Orlando, FL

The Parks at Hunters Creek/ Apr 2017 to Mar 2019

• Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs

• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

• Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning

• Monitored lease and renewal rental rates with leadership recommendations for change implementation

• Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs

• Prepared detailed budgets and financial reports for property

• Improved NOI through rent growth and expense management

• Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals

• Partnered with maintenance to ensure 100% of vacant apartments are always ready

• Managed and oversaw operations, maintenance, and administration of properties

• Used communication, negotiation, and problem-solving skills to settle neighborhood disputes.

HOA Property Manager

Orlando, FL

Hilton Grand Vacations/ Mar 2015 to Apr 2017

• Built relationships with service vendors and submitted associated billing statements

• Facilitated tenant paperwork processing and verification

• Collected monthly assessments, rental fees, deposits, and payments

• Implemented rental payment policies and pursued delinquent accounts via phone calls and processing payment over the phone.

• Issued non-payment notices to delinquent tenants in accordance with lease, county, and state regulations

• Updated tenant and unit information to keep current in housing database

• Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties

• Collected monthly management fee's from the owners to pay maintenance and repair costs and other expenses

• Process foreclosure status and delinquency with our attorneys. Following legal step.

• Daily and monthly reporting and audits.

Property Manager

Clermont, FL

The Carrington at Four Corners/ Jun 2009 to Feb 2015

• Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits

• Inspected properties regularly to identify deficiencies and schedule repairs

• Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties

• Responded to tenant maintenance requests according to agreed conditions for building functionality

• Updated tenant and unit information to keep current in housing database

• Exercised direct supervision over property staff

• Completed lease applications and verifications, notifying prospects of results

• Handled resident complaints and expedited maintenance requests

• Facilitated tenant paperwork processing and verification

• Issued non-payment notices to delinquent tenants in accordance with lease, county, and state regulations

• Investigated and resolved property complaints and violations to foster pleasant living environment for residents

• Oversaw and monitored preventative maintenance and energy management inspections and programs

• Drafted and monitored budgets for overall maintenance and operations

• Coordinated with maintenance and contractors to promote timely turnovers after move-outs

• Collected monthly assessments, rental fees, deposits, and payments

• Solicited and analyzed bids for repairs, renovation, and general maintenance

• Met with prospective tenants to show property and assess applications or sign leases

• Built relationships with service vendors and submitted associated billing statements

• Negotiated with vendors, saving company annually

• Exceeded sales goals

• Led team to achieve the goals, earning recognition from upper management and financial reward

• Realized in ongoing effort to boost revenue while reducing costs

• Consistently maintained high customer satisfaction ratings. EDUCATION AND TRAINING

Licensed Camp

Jan 2023

Property management, currently Errol to obtain my License Technical Ennet University Jan 2023

Association for Project Management (APM)

Associate degree: Hospitality Management

Technical Ennet University

Degree

Commissioned Notary Public in the State of Florida. Loan Signing Agent on the state of Florida Property Management Certification for Tax and Conventional Properties. Accounting certification Professional Spanish: Professional

Loan Signing Agent on the state of Florida Property Management Certification for Tax and Conventional Properties. Accounting certification LANGUAGES

English:

Full Professional

Spanish:

Native/ Bilingual

ACCOMPLISHMENTS

• Exceeded sales goals by average of 97 % in 2022.

• Led team to achieve the results, earning recognition from upper management and financial reward.

• Created highly effective new program that significantly impacted efficiency and improved operations.

• Promoted from assistant property manager to a senior property manager, in less than 12-months.

• Negotiated with vendors, saving company annually.

• Recognized as Employee of the month and the year for outstanding performance and team contributions.

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