Support Specialist Systems Administrator

Contact

****@**********.***

www.linkedin.com/in/marcoaviso

(LinkedIn)

www.marcoaviso.com (Personal)

Top Skills

Desktop Application Support

Systems Administration

Network Administration

Communication

Windows Server

Office 365

SharePoint

Microsoft Office

Certifications

CompTIA Network+ Certification

CompTIA A+ Certification

Marco Aviso, MBA

Seasoned IT Professional/Systems Administrator

New York City Metropolitan Area

Summary

As my former company’s Systems/Network Administrator, I was responsible for the configuration, implementation, and maintenance of various technologies managed by the IT department. I focused on the day-to-day administration of the company's computing resources and network infrastructure which include laptops, desktop PCs, on- prem and collocated/cloud servers, network equipment, and software and SaaS applications. I assessed and identified appropriate solutions to be integrated into my company's systems operation and make recommendations for its implementation.

I possess a solid knowledge of LAN/WAN configurations that includes experience with routers & switches, Internet firewalls, and wireless technology. I have experience setting up and managing database systems such as SQL Server. I possess a background of supporting telephony systems: VoIP-based or standard PBX models. I possess advanced hardware & software troubleshooting skills. I possess quality customer service skills, a strong work ethic, and I’m a team player with the ability to work well independently. I possess above average organization skills and excellent communication skills. I have demonstrated excellent problem-solving skills and are often times considered an out-of-the box thinker and with willingness to learn more.

Specialties:

PLATFORMS: FreeBSD, DOS, Redhat Linux, Eclipse, Microsoft Windows 9x/ME/NT/2000/XP/7/10/11, Windows Server 2003, 2008, 2012, 2019, Mac OS 9/10.x, Android, iOS, Microsoft 365, Google Workspace, Azure

LANGUAGES: Pascal, COBOL, C, HTML, JavaScript, Perl, PHP, SQL, PowerShell, Python

SOFTWARE: Microsoft Office 97’-2016, Office 365, Power BI, Microsoft Teams, Visio, Project, Lotus Notes, pcAnywhere, GoToAssist, TeamViewer, Zoom

ADMINISTRATION/MAINTENANCE: Active Directory, Fortinet FortiGate, Cisco ASA, RSA Admin, Backup Exec, Enterprise Vault, Exchange 2003/2007/2010, Checkpoint FireWall-1, McAfee VirusScan, Apache, IIS, CrowdStrike Falcon Pro

SERVICE TICKET SYSTEMS: ServiceNow, Hubspot, ZenDesk, Track-It, Siebel CRM, SalesLogix, Spiceworks

Experience

Metropolitan Transportation Authority

Computer Associate II

November 2022 - Present (7 months)

New York City Metropolitan Area

• Generating Reports in Power BI and Excel generated data

• Assisting/Resolving all computer related issues for my group at Construction and Development department

• Research and procurement of training and necessary documentation to aid in MTA C&D department's operations

supplyFORCE

Systems Administrator

November 2010 - October 2022 (12 years)

King of Prussia, PA

• Diagnose, troubleshoot and resolved and obtained support for all IT and office equipment

• Drafted and sent out organization-wide communication(when required) as a result of outages and system maintenance and handle questions and concerns related to them

• Troubleshoot and resolved varying in-house and custom built applications and operating system issues on all company devices

• Procured and integrated SasS applications and enabled/applied applicable security permissions (single sign on) for each end users access level

• Worked specific projects and initiatives with different departments and those initiated by our PMO

• Performed daily systems/network administrative tasks: backups, account management(domain, e-mail accounts maintenance), applying patches, setting computer hardware, setting new hire and IT systems tutorials and presentations

• Initiating and performing company-wide system upgrades, IT policy creation and changes

• Researching and Procurement of ALL company IT hardware and software solutions

• Monitor local and remote system uptimes & security logs, and performed updates to our website

• Setup trading partner profiles and monitor and troubleshoot electronic data interchange(EDI) transmissions

• Created and updated SharePoint and Microsoft Teams sites and applied permissions accordingly to ensure proper access level are met

• Performed repairs on office and IT hardware

• Performed equipment and cubicle relocations

The Edcomm Group Banker's Academy

Systems Administrator

January 2006 - October 2010 (4 years 10 months)

Fort Washington, PA

• Diagnose, troubleshoot and resolve hardware, applications, and operating system issues

• Performing daily systems/network administrative tasks: backups, account management(domain, e-mail)

• Initiating and assisting in company-wide system upgrades, IT policy creation and changes

• Procurement of company IT hardware and software to solve business needs and writes documentation as needed

• Monitor local and remote system uptimes & security logs and perform minor Webmaster duties

• Prepare or acquire computer systems/applications needed for the testing and developing of proprietary systems

DUTIES/RESPONSIBILITIES

· Assists in the planning, design, documentation, and implementation of various systems to include desktop PC’s, servers, network equipment, and software applications.

·Develops, maintains, and monitors procedures for all server backups.

·Monitors, plans, and coordinates the distribution of client/server software and service packs.

·Makes recommendations for new equipment and services to purchase and works with various vendors for procurement.

·Perform on-site and remote technical support.

·Assist in the organization and inventory of all hardware and software resources.

·Maintains excellent communication with the IT Manager on all tasks and projects.

·Creates and maintains good technical documentation.

·Provides emergency on-call support on a rotating schedule.

·Performs other duties as assigned.

NCO Group

Help Desk Analyst

November 2004 - December 2005 (1 year 2 months)

Horsham, PA

• Diagnose, troubleshoot and resolve hardware, applications, and operating system issues

• Document, escalate and dispatch computer & network related problems to respective IT department as directed by standardized procedures

• Assisting callers with network connectivity problems on our network (local and remote)

• Create user accounts (Active Directory and varying systems) in compliance with HIPAA and SOX

• Reset passwords and modify account permissions in compliance with HIPAA and SOX

clubsystems group

Client Services Support Specialist

August 2004 - September 2004 (2 months)

Jenkintown, PA

• Diagnose, troubleshoot and log proprietary retail POS & accounting software on Windows/Novell systems

• Calls end-users and escalate customer issues for timely problem resolution

• Tests and writes software evaluations when programming changes are required

RCN

Internet Technical Support Specialist

October 2003 - August 2004 (11 months)

Wilkes-Barre, PA

• Diagnose, troubleshoot and log residential and commercial high-speed internet/network services

• Document and escalate network related problems to respective local Network Operation Centers(NOC)

• Provide technical support for network software and hardware while providing POS value added services

Network Solutions

Web Services Specialist

January 2003 - September 2003 (9 months)

Drums, PA

• Take inbound calls and troubleshoot, research and handle customer service issues, and escalate if needed

• Provide additional support to the supervisor including administrative tasks, special projects, and report analysis as needed and upsell Network Solutions products when appropriate to customer’s needs

Education

DeVry University - Keller Graduate School of Management MBA, Graduate Certificate in Project Management, Business Administration, Project Management · (2006 - 2008)

University of Scranton

B.S. in Computer Information Systems, Computer Science, Business · (1998 - 2002)

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