Managing several programs

William T. Wooldridge III

**** ********* **** – Richmond, Va. 23231

Home# 804-***-****, Cell# 804-***-****

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PROFESSIONAL OBJECTIVE

Seeking a fulfilling position in the Human Services Field that offers growth opportunities and allows me to utilize my leadership, knowledge, ability, skills and experience to their fullest.

PROFESSIONAL EXPERIENCE

Program & Operations Manager – Juvenile Programs, (10/19-Present) City of Richmond Department of Justice Services

Responsible for managing the day-to-day operation of the Juvenile Programs Division to include Family Ties, Outreach Detention/Community Monitoring (With or without a monitoring device), Behavioral Health Docket, Community Service, Peer Justice Diversion, and Evening Reporting Center. Works closely with local court services unit personnel, judges, commonwealth's attorney, public/defense counsel, detention administration, social services, school representatives, and other stakeholders involved in the wellbeing of youth; ensuring appropriate supervision and follow-up on program compliance; independently with general supervision from the Deputy Director of Justice Services.

Duties include but are not limited to:

Developing and implementing daily operational policy and procedure to ensure effective delivery of services.

Developing and managing program goals, performance targets, and budgets.

Preparing monthly, quarterly, and annual program progress and financial reports.

Conducting research and data analysis as needed for program planning and outcome performances.

Problem solving formally and informally with other agency personnel of all levels to ensure effective and efficient systems are in place.

Serving as liaison to the Richmond Detention Center, Virginia Department of Juvenile Justice and local courts.

Representing the Department at Stakeholder meetings.

Monitoring the implementation of evidence based practices in a criminal justice setting.

Providing direct supervision over unit supervisors.

Completing staff performance evaluations.

Coordinating staff training and professional development.

Drafting biannual Virginia Juvenile Community Crime Control Plan.

Performs other related work as assigned.

Human Services Coordinator, (06/14-10/19) City of Richmond, Va. Department of Justice Services

Responsible for Overseeing and coordinates the Outreach Detention Program, which monitors clients pre-dispositionally placed on home confinement by the court. Selects, trains assigns, supervises, and evaluates Outreach Counselors. Oversees and coordinates the Community Monitoring Program, a less restrictive program that monitors clients referred thru Probation post-dispositionally as a graduated sanction. Selects, trains assigns, supervises, and evaluates Community Monitoring Specialists. Oversees and coordinates the Law Related Education Program, an evidence based program designed to educate first time and low level juvenile offenders to the local, state, and federal laws that apply to juveniles. Serves as program's liaison with the courts, schools, social services, police department, sheriff’s office, community mental health/mental retardation and other service agencies. Reviews Outreach Detention, Community Monitoring, and Law Related Education case files and advises staff as mandated by State standards. Maintains records and reports data to the mandated State agencies. Monitors budgets for all programs assigned. Monitors, evaluates, and maintains open and transparent dialogue with vendors used for each program assigned. Problem-solving formally and informally with other agency personnel of all levels to ensure effective and efficient systems are in place. Representing the Department at various meetings with the Richmond Police Department, Juvenile Courts, and Vendors. Preparing weekly and monthly reports on programs supervised and juvenile progress and compliance. Performs related work as assigned.

Attendance Officer Supervisor, (05/13-06/14) City of Richmond, Va. Department of Justice Services

Supervises attendance officers and support staff at the Attendance Services Center. Responsible for the day to day operations of the Attendance Service Center under the supervision of the Program Manager. Works within a general outline of work to be performed, and develops work methods and sequences under general supervision of Program Manager. Enforces the provisions of the Code of Virginia attendance Law, Ensures the completion of 5-day intervention and W-9 plans, responses to Hotline calls and Attendance Services Center Intakes, Ensures the assessment of students and families, Interprets and enforces attendance policies, Works as a team member to develop prevention/intervention strategies, Provides oversight for case management, data reconciliation and quality assurance, Investigates non-attendance to ensure legality of absence excuse and engages in community education and awareness activities specific to the importance of school attendance, achievement and attachment, Attends Student Attendance Team meetings at designated secondary schools in addition to performing other duties and work related functions as directed. Develops and facilitates staff training specific to case management, documentation and family engagement. Performs related work as assigned.

Program Coordinator, (09/06-05/13) Hanover County Court Service Unit

Oversees and coordinates the Outreach Detention Program, which monitors clients pre-dispositionally placed on home confinement by the court. Selects, trains assigns, supervises, and evaluates Outreach Counselors. Oversees and coordinates the Electronic Monitoring Program, a less restrictive program that monitors clients referred thru Probation post-dispositionally as a graduated sanction. Responsible for the hiring process from posting the ad the actual offer in conjunction with the Human Resources Liaison. Selects, trains assigns, supervises, and evaluates all staff members assigned. Oversees and coordinates the Law Related Education Program, an evidence based program designed to educate first time and low level juvenile offenders to the local, state, and federal laws that apply to juveniles. Also oversees the Community Service, Community Improvement, Law Related Education, Parent Orientation, Anger Management, and Stop Thief Programs all of which are overseen by the State of Virginia Juvenile Crime Control Act Regional Manager or designee. Serves as program's liaison with the courts, schools, social services, police department, sheriff’s office, community mental health/mental retardation and other service agencies. Reviews Outreach Detention, Electronic Monitoring, Law Related Education, Community Service, Community Improvement, Law Related Education, Parent Orientation, Anger Management, and Stop Thief case files and advises staff as mandated by State standards. Maintains records and reports data to the mandated State agencies. Monitors budgets for all programs assigned. Monitors, evaluates, and maintains open and transparent dialogue with vendors used for each program assigned. Problem-solving formally and informally with other agency personnel of all levels to ensure effective and efficient systems are in place. Representing the Department at various meetings with the Hanover Sheriff’s Office, Juvenile Courts, Hanover Department of Social Services, and Vendors. Preparing weekly and monthly reports on programs supervised and juvenile progress and compliance. Performs related work as assigned.

Youth Supervisor PRN, (09/10-01/12) Kids in Focus (Lake Hills Campus)

Supervise clients’ placed in a Group Home program by court order or other type of referral. Maintain primary custody, control, and activities of residents. Serve as lead worker. Conducted weekly psychotherapy groups and encouraged prosocial behavior. Maintained daily logs, provided peer mediation, and crisis intervention. Assisted families with transitioning the youth back into the community setting. Communicated with court service units and local schools districts. Performs related work as assigned.

Youth Supervisor, (09/05-09/06) Hanover County Court Service Unit

Supervise clients’ placed on the Detention Outreach program by court order. Daily visits juvenile clients placed on home confinement by the courts, reviewing clients’ behavior, activities and requests to ensure adherence to the rules of the Outreach Detention Program. Maintain case files and documentation of all contacts with clients and all other professional agencies involved with the clients’ case. Provide counseling and information to clients and their parents / guardians to support the Outreach Detention Program requirements. Prepare reports for and give testimony at court hearings relative to clients’ adjustments to the Outreach Detention Program. Performs related work as assigned.

Detention Counselor Supervisor, (11/00-10/06) James River Juvenile Detention Center, Henrico County, Virginia

Supervise ten Detention Counselors providing primary direct care to juvenile detainees. Coordinate and monitor various programs within the detention center. Schedule and supervise recreational programs and assign volunteers in the volunteer program. Exercise supervision over the overall operation of the center in the absence of the Superintendent and Assistant Superintendent. Act as liaison between the school and detention center. Training of employees on issues and subjects to enhance job skills and performance. Provide case management services to assist the juvenile and their families reunite in the community. Coordinate ongoing and aftercare services. Utilize verbal and non-verbal physical crisis intervention.

Youth Supervisor, (10/96-11/00) Chesterfield Juvenile Detention Home, Chesterfield, Virginia

Supervise youth placed in the detention center. Conduct intake assessments on juvenile detainees. Maintain primary custody, control, and activities of detainees. Serve as lead worker. Conducted weekly psychotherapy groups and encouraged prosocial behavior. Maintained daily logs, provided peer mediation, and crisis intervention. Assisted families with transitioning the youth back into the community setting. Communicated with court service units and local schools districts.

Child Care Worker, (1/94-10/96) Henrico County Juvenile Detention Home, Richmond, Virginia

Provided direct care supervision to juvenile detainees. Conducted intake assessment on detainees. Implemented behavior modification and provided verbal as well as nonverbal crisis intervention. Maintain contact with court officials and guardians. Conduct psychoeducational groups on behavior, life skills, and affect regulations.

Youth Supervisor II, (10/92-1/94) Richmond Juvenile Detention, Richmond, Virginia

Served as lead worker in a secured juvenile facility. Maintained direct care of juvenile detainees on pre-dispositional status with the courts. Conducted therapeutic groups, and 1 on 1 sessions focusing on discipline difficulties and prosocial behaviors. Conducted intake assessments and release procedures. Maintained contact with court officials and legal guardians. Provided crisis intervention.

Learning Center Supervisor-C (Shift Coordinator), (05/89-10/92) Beaumont Juvenile Correctional Center, Powhatan, Virginia

Supervised 47 Learning Center Supervisor-A’s and 15 Learning Center Supervisor-B’s in the Department of Juvenile Corrections who was responsible for the direct care and supervision of State of Virginia committed wards. Coordinated and implemented behavior modifications program objectives. Completed intakes, and risk assessments. Coordinated staff training needs and in-service training. Maintained detainees court files and completed daily log documentation.

Support Aide, (8/96-10/97) Chesterfield County Public Schools Chesterfield, Virginia

Assisted teachers and transportation providers with at-risk, conduct disorder, learning disable, mentally retarded, and mentally ill students in a contained classroom setting. Developed lesson plans, completed weekly case notes and monthly progress reports. Also coordinated behavior contracts to stabilize the students in their different settings. Served as an integral member of a Child Study Committee. Provided documentation for Individualized Education Plans. Served as an assigned advocacy.

Mentor, (1996-1997) Chesterfield Court Service Unit, Chesterfield, Virginia

Maintained a caseload of at-risk youth. Provided group, individual, and family sessions. Developed treatment plans, completed weekly case notes, and monthly reports. Communicated with court service units, local schools districts, and funding sources. Provided tutorial services and focused on independent living skills, school preparation, employment, and recreational activities.

In-Home Case Manager, (1994-1996) Community Linkages Inc., Richmond, Virginia

Provided in home services to severely at-risk youth. Services included mentoring, transportation to appointments, social activities, crisis intervention, and conflict resolution. Develop treatment plans, completed weekly case notes, and monthly court reports. Served as a liaison between the youth’s family and court service worker. Coordinated ongoing mental health services.

EDUCATION

Virginia State University, Petersburg, Virginia, (9/84-12/88)

Bachelor of Science, Industrial Technology

CERTIFICATIONS

Adult C.P.R.

First Aid

Medication Management

References Available upon request

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