Retail Banker Customer Service
Resume:
JEBESSA BEKELE GELETA
Sr. Need Analyst and Evaluation Officer
PROFILE
Professional need analyst and
evaluation officer and customer
service in banking industry and,
academician
CONTACT
PHONE:
EMAIL: **********@*****.***
HOBBIES & INTERESTS
Football
Reading
Mindfulness
EDUCATION
Ethiopian Civil Service University
2018
MA Degree Public Financial Management with CGPA 3.90 Ethiopia civil service university
2014
BA Degree in Development management with CGPA 3.81 Nekemte Teachers’ Training College
2014
Diploma in Aesthetics and physical education with CGPA 3.15 Jimma University
2012
BA Degree in sociology
Moody consulting company in UK
First level proficiency in professional retail Banking ICAA consulting company
Certificate in Branch productivity and transformation to sales engine Certificate of Teaching (TTI) from Nekemte TTI
WORK EXPERIENCE
Awash Bank, Need Analyst and Evaluation Officer, Management trainee program
From Feb2018–current
• Planning development trainings
• Developing training materials and organizing
• Delivering training
• Customer need assessment
• Performance evaluation and recommendation
• Planning and executing Strategic partnership
• Contract management & Project management
Commercial Bank of Ethiopia, Customer Service Officer From Nov 2014–Jan 2018
• Front line Customer service in banking & Account management
• Customer relationship management
• Working on different applicable banking systems
Different Government Organizations and academic
Institutions/Academician and Sports event organizer From 2006–Oct2014
• College and high school instructor
• Developing Educational planning and evaluation
• Sports Trainer and facilitator for youths
• Motivational officer for youths
• Sports event organizing
LANGUAGES
ENGLISH, AMHARIC & AFAN OROMO EXCELLENT SKILLS
80%
80%
85%
85%
90%
90%
95%
100%
100%
100%
0.00% 25.00% 50.00% 75.00% 100.00%
Coaching & Motivational Speaker
Computer skill
Project Management
Contract Management
Process Management
Leadership
Performance Analitics
Effective Communication
Team Work
Report Writing
Contact this candidate