It Director

DAVID HEIERT

** ******* ***

Crestview, Kentucky 41076 · 513-***-****

*******@*****.***

I am a dedicated IT professional with over 35 years of experience installing and maintaining electronic, mechanical, digital devices and software systems. I have 10 years of experience in software QA for long term care both as an analyst and a manager. I have been IT Director managing all internal equipment as well as our customer facing devices for the same LTC software company as well as Infrastructure Manager for both on-premises and cloud IaaS and PaaS services.

EXPERIENCE

JAN 2016 - FEB 2023

MANAGER OF INFRASTRUCTURE, PointClickCare

•Azure A/D with SSO integration with MFA, SSPR, etc.

•Azure IaaS system builds and various storage system management (file share migration, etc.)

•Azure platform services implementation and management

•vCenter and ESX presence for on premise workloads

•Zoom phone migration for general population off Cisco UCCX

•Veeam implementation replacing Commvault (on prem, Azure, O365)

•Multiple office builds around HP ProLiant, Aruba networking with Palo Alto edge firewalls. Hub and spoke model for corporate network

NOV 2012 - JAN 2016

SENIOR SYSTEMS ADMINISTRATOR, Pointclickcare

•PointClickCare purchased my current company (Accu-med); I retained all the on-premises duties for the infrastructure

•Microsoft Exchange to Office 365 migration

•Azure IaaS migrations and cloud targeting for new systems

•Mimecast mail hygiene system integrations

•Logicmonitor infrastructure and cloud monitoring

•Cisco ASA implementation for client VPN services

JAN 2008 -NOV 2012

IT DIRECTOR, Accu-med Services

•Responsible for internal networking administration, A/D and Exchange mail server administration, etc.

•120 local users and 50 remote users as well as all of our SaaS and internal systems

•2009 Data center expansion to support SaaS for our customer facing servers with generator and room UPS systems

JAN 2004 -JAN 2008

QA MANAGER, Accu-med Services

•QA Manager with all the standard requirements of the position (test plan maintenance, resource scheduling, etc.) with 5 direct reports

•Primary technical SME for our products especially the HL7 interface which had been developed for commercial use

•Developing and implementing an automated test system to regress the CMS MDS and RUGs rules using Rational Robot

JAN 1999 -JAN 2004

QA ASSOCIATE, Accu-med Services

•Ensure clinical and financial compliance of the LTC package with federal and state regulations as well as general application quality

•Typical responsibilities around text planning, procedures execution and reporting

•Primary liaison with the Federal VA after their purchase of the Accu-Med clinical product for use in their facilities

•Managed onsite acceptance testing for integration with the VA admission system exchanging ADT data via HL7 interface

EDUCATION

JUNE 1998

ASSOCIATE DEGREE, ELECTRONICS, Iowa State university

Certified Electronic Systems Technician - Iowa State University

Focusing on math and physics pertaining to Electronics specifically. Analog and digital circuit design and troubleshooting.

SKILLS

Windows Server • Office 365 Administration • Microsoft Azure • Software Quality Assurance •

Computer Network Operations • IT Infrastructure Management • Critical Thinking • Telephony

ACTIVITIES

Jan 2008

Blackbelt Society - Stillwater Taekwondo Club

I am also an instructor at this school.

HONORS AND AWARDS

Jan 2023

Teamwork Award - PointClickCare

HI-Trust certification project.

Jan 2016

Milestone Award - PointClickCare

New office opening and migration project.

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