Customer Service Supervisor

CHRISTOPHER NIEDZWIECKI

**** ******** ***, *** *********, TX 78130 989-***-**** ******************@*****.*** Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Skills

Decision Making

Financial Statement Review

Policy Development and Enforcement

Cost Reduction

Resource Allocation

Process Improvements

Staff Scheduling

Budget Control

Goal Setting

Business Leadership

Calendar Management

Inventory Tracking and Management

PPE Compliance

Waste Management and Reduction

03/2022 to Current

Pleasanton, TX

06/2018 to 02/2022

Midland, TX

06/2014 to 06/2018

Boyne City, MI

Experience

Lead CT Operator

Nine Energy Services

Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. Evaluated production-related problems and worked with production leadership and engineering teams to resolve issues.

Completed thorough opening, closing and shift change functions to maintain operational standards each day. Enforced sound safety practices to protect workers and minimize liability. Delegated work to staff, setting priorities and goals. Monitored inventory levels and placed new orders for supplies to keep supply well-stocked. Submitted daily production data and regular reports to keep management informed. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Drive and maintain oilfield equipment, as well as operate CT unit in multiple applications. Senior CT Operator

C&J Energy Services/NexTier

Calculated distances, surface areas and volumes using basic math skills. Cleaned, maintained and repaired machinery parts and electrical components. Prepared immediate reports for accidents, incidents and injuries occurring at [Type] sites. Completed and reported pre- and post-trip inspections. Operated computer and [Software] to input, access and modify information. Molding Supervisor 2

Lexamar

Recommended opportunities for growth and advancement to motivate employees. Set up and adjusted machines and equipment to produce pre-determined results. Prepared operations data to produce comprehensive reports to management. Evaluated and assessed personnel to identify potential candidates for promotion. Directed and coordinated production activities, encouraging employees to meet specifications. Assigned tasks to employees and monitored productivity, performance and task completion. Accomplished production goals on consistent basis through orderly team management. Enforced company policies, answered coworkers' questions and trained new personnel. 03/2013 to 12/2014

Williamsport, PA

04/2008 to 02/2012

Belle Vernon, PA

06/1997 to 10/2004

Gaylord, MI

Delegated tasks to multiple employees while maintaining efficient workplace. Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.

Service Supervisor

Precision Drilling Company

Demonstrated excellent communication skills in resolving product and consumer complaints. Operated computer and [Software] to input, access and modify information. Supervised day-to-day tasks of field personnel, scheduled jobs and managed overall logistics of coil tubing operations.

Followed proper rig up and rig down procedures for optimal safety. Confirmed job locations, identified work tank placements and verified availability of appropriate resources to complete proposed job designs.

Calculated distances, surface areas and volumes using basic math skills. Inspected equipment daily for leaks, defects and mechanical failures. Ground Hand to Service Supervisor

Superior Energy Services Company

Franchisee

The Village Health Center

Handled day-to-day business issues expertly to maintain efficient, successful operations. Reconciled daily sales, prepared bank deposits and assessed financial transaction reports. Analyzed financial statements and trends to manage cash flow and make business decisions. Mentored and trained new hires on sales techniques and customer service procedures. Resolved issues quickly through meticulous research and quick decision-making. Maintained accurate accounts detailing revenue, expenses and payments to corporate office. Kept records for production, inventory, income and expenses. Interviewed, trained and supervised employees.

Boosted business with successful marketing strategies and customer appreciation events. 05/1991

Gaylord, MI

Big Rapids, MI

Education and Training

High School Diploma

Gaylord St Mary's Cathedral High School

Vice President Student Council (senior year)

Captain of Varsity Football and Baseball (senior year) All State Baseball Third Base (senior year)

All Conference Baseball Third Base, Football Middle Linebacker (junior and senior years) Vice Chairman "Otsego County Teenage Republicans" 1989-1991 Some College (No Degree): Pre Pharmacy

Ferris State University

Certifications

Class A CDL expires 09/14/2026

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