Front Desk Agent
Resume:
Etinelle Washington
Bryan, TX *****
********@*****.***
Authorized to work in the US for any employer
Work Experience
Tax Preparer (Seasonal)
Parks Tax Service Jackson Hewitt - Bryan, TX
December 2022 to April 2023
Advised client about the tax preparation process.
Prepared and submitted tax returns for clients.
Audited all tax forms for completeness and accuracy. Provided future tax planning to clients.
Secured repeat business and expanded my client base. Analyzed tax data submitted by the client to maximize the outcome for the client. Program Director
HAMMOND STRAWBERRY FIELDS - Hammond, LA
July 2021 to August 2022
Responsible for overseeing the day-to-day operations of two group homes for the mentally challenged. Providing a variety of services to residents, including supervision, assistance with daily living activities, coordinating doctor appointments,transportation, social activities; and managing the staff who work at their facility.
General Manager
La Quinta Inn and Suites - Hammond, LA
May 2019 to July 2021
Oversaw all aspects of Property Management in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training and discipline of all hotel staff. Office Manager - Tax Preparer
Jackson Hewitt - Hammond, LA
December 2017 to May 2020
Prepare tax forms and documents for clients.
Office Manager.
Front Desk Agent/Night Auditor
La Quinta Inns & Suites - Hammond, LA
May 2018 to May 2019
I was responsible for greeting guests in an efficient and courteous manner. checking guests in and out of their rooms, distributes room keys, answering questions and processing payments for hotel services. As night auditor I was responsible for verifying that all revenue and expenses were claimed, preparing reports for the next day's work, including reconciling accounts at a high level of detail, including checking room rates to ensure accuracy.
Advance Technical Support
AT&T Mobility - Baton Rouge, LA
May 2014 to December 2016
Handled inquiries from customers related to billing, rate plans, features and services, network, coverage, devices, accessories, repair, troubleshooting, credits, etc.
Operated credit checks, service activation and changes, receivable, management and collections
Fulfilled sales of all services and products offered
Responded to inquires on data products, services, billing and troubleshooting Store Manager
Cash Tyme - Baton Rouge, LA
June 2012 to May 2014
Oversees sales, growth, marketing, balancing of cash drawers and petty cash accounts
Ensures that all policies and procedures are followed at the store level
Trains and supervises the assistant manager in daily store operations and transactions DSW, QA, Accounting, and Training Administrator
A Community Alternative/Assistance Just for You - Baton Rouge, LA November 2006 to December 2012
Provided personal and day-to-day household care services to elderly and disabled women
Supervised employees and clients with billing, billing problems, and audits
Trained employees in CPR, 1st Aid, and DSW training
Assisted and supervised with marketing, accounting, and payroll
Executed QE/QA plans for the state and company wide Sales and Account Manager
HMS Health Management Consulting Service LLC - Amite, LA May 2011 to June 2012
Collected current and past due accounts and merchandise
Trained others in all aspects of running the store, from opening to auditing
Oversees the ordering of merchandise, keeping store stocked, and sales DSW Worker
Alms
December 2008 to May 2010
DSW
Assisted adult male quadriplegic with the ability to drive to work
Provided food preparation, household choirs, and assistance with medication
Changed external catheter, used regular catheter, and checked for bowel impact Education
High school or equivalent in Business Health Administration American InterContinental University - Schaumburg, IL 2009 to 2010
Certification in Medical Assistant
Compass Career College - Hammond, LA
2003 to 2004
Skills
• CPR (3 years)
• Instructor (3 years)
• Microsoft Office (5 years)
• Front Desk
• Guest Service
• Customer Service
• Billing
• Cash Handling
• Management
• Marketing
• Outlook
• Scheduling
• Payroll
• Excel
• English
• Microsoft Outlook
• Hotel Experience
• Leadership Experience
• Management Experience
• Guest Services
• Sales Experience
• Inventory Management
• Training & Development (8 years)
• Office Manager Experience
• Account Management
• Accounts Payable
• Accounts Receivable
• QuickBooks
• Tax Experience
• Human Resources
• Profit & Loss
• Bank Reconciliation
• Microsoft Word
• Budgeting
• Microsoft Excel
• Hotel Management
• Microsoft Powerpoint
Certifications and Licenses
driver's license
Assessments
Front Desk Manager (Hotel) — Highly Proficient
December 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly Proficient
Management & Leadership Skills: Impact & Influence — Highly Proficient January 2020
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient
General Manager (Hospitality) — Expert
June 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Expert
Supervisory Skills: Motivating & Assessing Employees — Highly Proficient September 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills:
American Heart Association, Certified CPR/1st Aid Instructor, 2009-2012 • Microsoft Office Suite • Quick Books • Turbo Tax
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