Sales Associate Customer Service
Resume:
Cynthia Vaughan
Hot Springs National Park, AR ***01
******************@*****.***
Work Experience
Cashier/Sales Associate/Customer Service
Mikes Liquor Mart - Hot Springs, AR
October 2022 to Present
Responsibilities include: Money handling,drawer reconciliation, opening store, cashier, sales floor, product displays, restocking, inventory, handling cash deposits, cleaning and other light housekeeping duties, lifting up to 50lbs several times daily, standing,climbing, walking, and no sitting for remainder of shift.
Sever
IHOP - Hot Springs, AR
August 2022 to November 2022
• Greeting, seating, and escorting guests.
• Providing menu recommendations and additional information.
• Upselling additional products when appropriate.
• Checking ID's to prevent minors from ordering alcoholic beverages.
• Taking orders using software, order slips, or by memorization.
• Communicating order details to the kitchen staff.
• Delivering food and beverages in a timely fashion.
• Delivering checks and collecting bill payments.
• Cleaning and maintaining the appearance of tables and tableware.
• Providing exceptional customer service ans service recovery Quality Assurance Specialist
Wolfgang Confectioners - York, PA
September 2019 to January 2022
• Responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet established quality standards.
• Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables
• Assist operations by tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety KPIs
• Investigate reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirements
• Develop or update procedures for capture, investigation, and documentation of product complaints
• Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers
• Provide training and support to quality assurance team members that covers systems, policies, procedures, and core processes
Education
Bachelor's degree in Mass Communications
Radford University - Radford, VA
August 1987 to August 1993
Skills
• Food Service
• Restaurant experience (3 years)
• Upselling
• Host/Hostess
• Cash Handling
• Public Relations
• Bartending
• Customer service (10+ years)
• Computer skills (10+ years)
• JCAHO (3 years)
• OSHA (10+ years)
• Sales (10+ years)
• Clerical experience (10+ years)
• Medical receptionist (2 years)
Certifications and Licenses
GMP Certification
January 2021 to Present
Good Manufacturing Practices (GMP) for Quality Assurance SQF Certification
June 2022 to Present
Safe Quality Food Certification for Quality Assurance.
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