Customer Support Service

C A R E E R A B R I D G E M E N T

To achieve a challenging position in a professional organization through self - improvement by excelling in all responsibilities with sincere hard work, dedication & commitment. To work towards the development of the organization & grow with it.

K E Y S K I L L S

E M P L O Y M E N T C H R O N I C L E

EXPO CUSTOMER CARE & SECURITY GUARD May 2018 - Present

FIRST SECURITY GROUP IN DUBAI, UAE

KEY RESPONSIBILITIES

-Ensure that guests sign in upon arrival and exit.

-Make guests aware of rules that must be adhered to.

-Remove trespassers or unwanted individuals from the property.

-Contact the relevant authorities if a crime is committed or an accident occurs.

-Ability to maintain composure when exposed to stress.

-Neat and professional appearance.

-Outstanding customer service skills and focus.

-Able to memories different faces.

CUSTOMER CARE EXECUTIVE 2016 - 2018

TIP TOP FURNITURE, KOTTAKKAL, INDIA KEY RESPONSIBILITIES

-Managing a team of representatives offering customer support.

-Overseeing the customer service process.

-Resolving customer complaints brought to your attention.

-Creating policies and procedures.

-Planning the training and standardization of service delivery.

-Conducting quality assurance surveys with customers and providing feedback to the staff.

STOREKEEPER 2014 - 2016

HINDUSTAN POWER LINKS, ALUVA, INDIA KEY RESPONSIBILITIES

-Keep a record of sales and restock the store accordingly.

-Manage and train store staff.

-Plan promotional campaigns for new products or specials.

-Ensure that the store is kept clean and organized.

-Mediate any confrontations between staff and clients, and de- escalate the situation.

-Perform other stock-related duties, including returning, packing, pricing, and labelling supplies.

P E R S O N A L D O S S I E R

Gender : Male

Date of Birth : 04-04-1995

Nationality : Indian

Marital Status : Single

P A S S P O R T & V I S A D E T A I L S

Passport Number : N7329712 Date of Expiry : 09-02-2026

Place of Issue : Cochin

Visa Status : Employment Visa

D E C L A R A T I O N

I hereby declare that the above-mentioned information is true and I bear the responsibility for the correctness of the above-mentioned particulars

SHAM LAL

PERSONAL STRENGTHS

COMMUNICATION - Interpersonal skills – verbal, problem solving and listening skills in any administrative role.

SERVICE - Having a customer focused approach Skills include Patience, Attentiveness and a positive language.

ORGANIZATION - Helping others, organizing a to do list. Prioritizing tasks by the deadline for improving time - management.

MANAGEMENT- Management skills to direct others and review others performance.

INTERESTS

Songs Travelling

REFERENCE

Drawing

Available upon request

Contact this candidate