Call Center Customer Service

THARSANYA A/P S.RAVICHANDRA

PERSONAL PARTICULARS

I/C No. 931*********

Age 29

Gender Female

Nationality Malaysian

Marital Status Single

Race Indian

House Address No 7 Jalan Pulai Mutiara 2/5 Taman Mutiara scientex skudai 81300 skudai johor

Current Address No 7 Jalan Pulai Mutiara 2/5 Taman Mutiara scientex skudai 81300 skudai johor .

Mobile No. 016*******

Email ***********@*****.***

CAREER OBJECTIVE

Expect to explore New Frontiers For The Betterment Of My Career and Improvement Of My Job Execution Capabilities In Line with The Aim To Make An Efficient And Flexible Employee.

To secure A cooperation Education in The Field Of accounting That Will Challenge And Strengthen My Education And Professional Skills.

WORKING EXPERIENCE

1. Avero Mednav (BrainLab)

Position Title (Level) : support and sales specialist

Work Description :

RESPONSIBILITIES:

-customer handling

-tracking sales leads

-assist to support the cases

2. SHUBA SPICE SDN BHD

Position Title (Level) : Admin executive

Work Description :

RESPONSIBILITIES:

Key in invoice

Handling system to key in pucharse invoice

Orders goods and liase with suppliers and wholesaler companies

Handling account department and daily cash report

Handling dailys banking statement and cash counting

3. STARTEK (GRAB SINGAPORE)

Position Title (Level) : CUSTOMER SERVICE CALL CENTER

Work Description :

RESPONSIBILITIES:

- Attend inbound calls and outbound call

- provide necessary information and solution

- follow-up on cases when necessary

- timely communication with customer in relation to their cases and escalate issues to managers

4. Changi Airport

Position Title (Level) : Senior associate

Work Description :

RESPONSIBILITIES:

- Passenger handling

-check in counter-check in and printing boarding pass

-Handling flight disruptions.

-Answering questions and records requests and complaints.

5. Restaurant Marrybrown

Position Title (Level) : Cashier

Work Description :

RESPONSIBILITIES:

- Manage transactions with customers using cash registers

- Scan goods and ensure pricing is accurate

- Collect payments whether in cash or credit

- Issue receipts, refunds, change.

6. Aeon big

Position Title (Level) : Cashier

Work Description :

RESPONSIBILITIES:

- Manage transactions with customers using cash registers

- Scan goods and ensure pricing is accurate

- Collect payments whether in cash or credit

- Issue receipts, refunds, change.

7. Aeon big credit card

Position Title (Level) : Sales executive

Work Description :

RESPONSIBILITIES:

-marketing and selling credit cards to consumers.

-explaining the benefits the buyer will gain from purchasing.

8. Home Tutor

Position Title (Level) : Teacher

Work Description :

RESPONSIBILITIES:

-ask students about specific topics or subjects aareas that giving them trouble or that warrant further exploration.

-review recent homework and test scores.

EDUCATION BACKGROUND

PRIMARY SCHOOL:SJK (c) KUO KUANG(2)(2000-2005)

Secondary School:Smk Taman Sutera(2006-2010)

SKILLS & PROFICIENCY

Ability

Description

Proficiency

Language

Bahasa Malaysia - Spoken and written

English - Spoken and written

Tamil - Spoken

Chinese -Spoken

Good

Good

Good

Problem Solving & Decision Making

Gained within projects and curricular activities

Good

Presentation Skill & Organization skills

Gained within projects and curricular activities

Good

Leadership & Communication Skill

Gained within projects and curricular activities

Good

TECHNICAL SKILLS

UBS,Microsoft Office Applications,

Technical Writing

UBS, Word, Power Point, Excel, Access, SPSS, Publication Proposal, Formal and Informal Letters, Report Writing& Business Plan

EXTRA CURICULAR ACTIVITIES AND ACHIEVEMENTS / AWARDS

Year

Activities and Achievements/Awards

2006-2010

School police cadet reprentative

Participated in Race”Smk Taman Sutera

FOR EMERGENCY CONTACT

Name : Shanti

Contact No. : 016-*******

Relationship: Mother

Contact this candidate