Call Center Trainer and Director

I am seeking a position within a firm or company in which I can use my knowledge and skills to benefit the company and its clients, while learning new skills and procedures for optimal performance. I am a self-starter and do not wait to be told what to do. I have excellent organization and time management skills and I work well under pressure and with deadlines. One of my greatest strengths is the ability to handle pressure and stress.

I am proficient in the following; Google, Google Places, Google Ad Words, Google Analytics, Windows 8, 7, Vista OS; Apple OS Snow Leopard & Inbuntu; Microsoft Office Suites Word, Works, PowerPoint, Access, Outlook); Lotus 1-2-3; Lightspeed; Windows Explorer, Safari, Mozilla Firefox, Google Chrome; and other systems rarely used or have become obsolete. I am also highly proficient in all office machines including but not limited to; 15 line phone system, PBX, intercom, fax, copier, transcription machines, 10 key, numerous POS systems, type approximately 60 WPM, filing, sorting and Tickler system.

I am highly organized and efficient. I acknowledge the importance of all areas of a company, including keeping break areas, offices and restrooms clean; all areas reflect on the company. I am available to work any hours, any day and I am not afraid of long hours or hard work. I also have personal and professional references that are available upon request.

Thank you for your time in this matter and I look forward to hearing from you in the very near future to discuss your needs in more detail.

Sincerely,

Aaysln S.C. Armijo

Encl: Resume Aaysln Armijo

EXPERIENCE

AlphaOneElite LLC October 2018-Present

Founder, CEO, CIO, CMO Las Vegas, NV

Small business SEO experts, from conception through the first year of business. Pay per click, content rich website writing, domain names, MSDS, website and internet presence, mobile solutions, office equipment, licensing (state, federal, EIN, etc), fleet vehicle purchase, DUnn and Bradstreet listing and numerous directories, search engines, social media, B2B marketing, contracts, banking solutions, security certificates, processing of financial instruments through the website, and much more.

Everise (formerly C3 Communications) January 2010-July2020

Training DIrector Las Vegas, NV

Provided training, coaching, scheduling, client materials, for a 500+ seat BPO call center. Covid-19 city shutdown, however, we were considered essential workers and therefore had to find a solution to classroom training and social distancing, as well as the global team had to find an online platform for training, learning and testing. As part of the global training team, I assisted with implementing a platform within 2 weeks, began training ourselves, our trainers and other management, and started working with I.T. to start shifting the current call center trainees to a work from home position; internet speed verifications, on location assistance with equipment set up, troubleshooting, etc.

Aerotek October 2014- April 1015

Contract Employee Denver, CO

Contracted to TIAA-CREF Manual Confirm team. Create, mail and upload all confirms not in an automated system. Manually produced all confirms while increasing service level agreement percentage by seventy percent to meet compliance daily.

Bachus & Schanker LLC April 2014-October 2014

Intake Manager Denver, CO

All aspects of incoming calls; screening calls based on firm criteria; setting all client/attorney’s appointments; training department staff.

411 Locals SEO January 2012-4/2014 & 6/2015- Current

Escalations Specialist/Tech Support/ Manager Las Vegas, NV

All aspects of SEO. Email marketing. Social Media. Website. Marketing strategies. Affiliate marketing. Organic SEO. Google Analytics. Direct marketing. Problem accounts. Working with every type of small business, with 75% being contractors.

Billing. Coaching. KPI’s. QA coaching. Training new consultants. Team building.

Supervision of a team of 8 Online Marketing Consultants. All escalations with specialty of retention. Second Voice.

Samsung USA January 2006-October 2011

Trainer Android OS Tech Support Level 1 & 2 Manager Colorado Springs, CO

Team supervisor for inbound calls for Samsung Android OS mobile devices for all carriers.

Extensively trained; strict support boundaries; thorough documentation. KPI’s measured.

Coaching and call quality training for 18+ level 1 employees and extensive paperwork.

Gospel Shelter For Women Thrift Store November 2006-February 2011

Volunteer Inventory Controller & Assistant Manager Colorado Springs, CO

Received all donations; separated & priced inventory; supervised employees, volunteers & community service. Scheduling. Responsible for large amounts of cash, deposits and supervising volunteers.

Assisted customers with questions; taking purchases to vehicles; heavy lifting (mostly large furniture).

Drove the company truck to pick up donations, deliveries & maintenance vehicle; forklift certified.

T-Mobile May 2004-February 2006

Quality Coach/Supervisor Colorado Springs, CO

Coached team of 16 on all inbound calls; customer service, payments, troubleshooting, sales, upgrade. Coaching and training for 12+ employees.

Celebrity cue. (Special privacy & additional security measures for celebrities.)

Wildcat Motorsports Inc. September 1995 - September 2005

Finance & Title Manager/Payroll Colorado Springs, CO

Sales; all finance procedures, communication with financial lenders, completion of finance documents.

Completion of all title paperwork. Payroll for 30+ employees.

Office of Strategic Services October 1987-June 1995

Legal Assistant/ POA Instructor KMCAS, HI

POA instructor for active duty, dependents & civilians.

Assisted multiple attorneys with document preparation; interviewing clients; investigation; courtroom assistance.

Tickler system.

Education

University of Hawaii August 1988- August 1995

Forensic Psychology Honolulu, HI

3.9 GPA. Dean’s List.

MS & BS, Forensic Psychology

Expertise

Highly proficient with Google.com, social media, email marketing, SEM, SEO, B2B, website marketing, consulting small business owners (mainly contractors) on all types of advertising and all aspects of Microsoft Office. KPI adherence, coaching, training for 400+ employees; managing a team of 50+ employees.

Contact this candidate