Machine Operator

CONTACT

Address : Plano, TX *****

Phone : 469-***-****

Email : *********@*****.***

SKILLS

• Safe Equipment Operations

• Teamwork and Collaboration

• Following Procedures and Protocols

• Verbal and Written Communication

• Heavy Lifting

• Hand and Power Tools

• Attention to Detail

• Multitasking and Organization

• Superior Work Ethic

• Team Supervision

• Goals and Performance

PROFESSIONAL SUMMARY

Knowledgeable customer service professional with extensive experience. Known as a team player with a friendly demeanor and proven ability to develop positive rapport with clients. Maintain ongoing customer satisfaction that contributes to overall company success. Highly articulate, with a results-oriented approach that addresses client inquiries and issues while maintaining strong partnerships. Collaborate well with the customer service team while also engaging independent decision-making skills.

WORK HISTORY

Front End Lead Supervisor, 05/2022 to 12/2022

Burlington Coat Factory - Dallas, TX

Warehouse Machine Operator, 03/2015 to 05/2022

Atrium Window & Doors, LLC

Warehouse Shipping Lead, 09/2012 to 03/2017

Lollicup By Karat

Remote Call Center Representative, 02/2008 to 09/2012 Chime Solutions

Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

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Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.

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Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.

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Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

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Expertly assembled millwork products such as doors, windows, cabinets and counters.

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Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.

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Installed protective devices such as bracing, padding, or strapping to prevent shifting or damage during shipping.

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• Operated material handling equipment to receive and ship freight. Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.

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• Conducted research to address shipping errors and packaging mistakes. Packed, secured, labeled and applied postage to materials to prepare items for shipment.

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• Utilized forklift or pallet truck to load, unload, transport and store goods. BRITTANI ALLTOP

Process Claim Associate, 12/2022 to 04/2023

Transamerica Life Insurance Company - Plano, Texas Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

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• Investigated and resolved accounting, service and delivery concerns.

• Investigated and resolved customer inquiries and complaints quickly. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

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Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.

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Identified and reported potential fraud or abuse related to claims to protect system's integrity.

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• Generated, posted and attached information to claim files.

• Processed and recorded new policies and claims.

EDUCATION

GED, 06/2001

North Garland High School - Garland, TX

GPA 4.0

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