Service Representative Data Entry

Sandra Canela

Rialto, California (CA) ***** 909-***-**** **************@*****.***

OBJECTIVE

Energetic Customer Service representative/leader bringing 10+ years of expertise in prioritizing and executing diverse tasks and following through to achieve team goals. Detail-oriented and driven with proficiency in Customer relationship management, conflict resolution and leadership. Dependable, bilingual and courteous self-starter aiming to apply an exceptional background to fulfill a management opportunity.

SKILLS

● Data entry

● Team leadership

● Staff development

● Strong verbal communication

● Self-motivated

● Extremely organized

WORK EXPERIENCE

Dean Warehouse — Account Manager 12/2020-PRESENT

● Serve customers by providing information, responding to requests, resolving problems, and collecting revenue.

● Provide information to customers by verifying understanding of request, answering questions, and offering assistance.

● Process orders on SAP software; such as picking, packing, printing out labels.

● Making sure shipments are scheduled for pick up with a carrier. Creating a Master bill of ladings.

● Make sure containers received match with what is on our system. Living Spaces Furniture — Delivery Call Center Lead 10/2017 - 11/2020

● Verify deliveries, inform guest of delivery windows, schedule deliveries, and reschedules

● Create damage/missing items claims.

● Help assist CS reps with escalated guest and questions

● Help new and existing guests place orders, Review inventory in every distribution center in order to fulfill the orders.

● De-escalate guest and find the best option for the issue

● Coaching CS reps, doing side by sides and reviewing their weekly and Monthly KPIs

● Analyzing guest surveys and coding them to the appropriate category. JP Morgan Chase — Lead Teller 12/2014 - 10/2017

● Audited financial services clients, including banks and asset management companies.

● Organized, stocked and maintained the teller window area.

● Organized and removed online banking files no longer in use.

● Processed quarterly Vault and ATM audits with a zero error rate.

● Rapidly and efficiently prepared customer and ATM cash and change orders.

● Handled various accounting transactions.

● Maintained friendly and professional customer interactions.

● Trained and directed new hires during department orientation

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