Enterprise CM Lead

Christopher Ricard

Technical PM

EXPERTISE

Highlights

35+ years IT Management/consulting/system/software development professional services experience

Directed, managed, and facilitated technology-based initiatives in Agile/Scrum/DevOps environments with a demonstrated ability to implement complex products, systems, & technology across multiple enterprise server, web, cloud, and deployed platforms and industries

Federal Secret Security Clearance Active

Air Force Veteran

Skill Set

Languages: Ada 83/95, Apex, C#, C++, CSS, CSS3, HTML, HTML5, Java, Perl, PHP, Power Shell, Python, RHEL, Scala, SQL, VB, XML

Development Methods: Agile, DevOps, DevSecOps, Zero Trust Architecture, Iterative, Kanban, RAD, Rational Unified Process, Scrum, Waterfall, Zero Trust Architecture

Web Frameworks: AngularJS, ASP, ASP.NET, Bootstrap, CakePHP, Django, Drupal, EmberJS, ExpressJS, JavaScript, J2EE, jQuery, jQuery UI, NodeJS, ReactJS, Wt, XHTML, Yii

Mobile Technologies: AI, Android, BlackBerry OS, webOS, iOS, Symbian, Windows Mobile Professional (touch screen)

Server Technologies: Apache, Black Diamond, Cisco, Dell, EMC, HP, Juniper, F5, FortiGate, Linux, Microsoft, Tomcat, Ubuntu, Unix

Cloud Platforms: Microsoft Azure Commercial (MAC) and Government (MAG) (PaaS & IaaS), Amazon Web Services (AWS)

Frameworks: Microsoft Enterprise Library, Oracle Enterprise Library, ITIL v2 & v3, ITSM, CMMI-SVC ML3, ISO 9001:2016, ISO 20000:2018, ISO 27001:2013, DFARS 252-***-****, NIST 800-171 (CUI), FISMA (NIST 800-53), Six Sigma, multiple 21CFR regulations, numerous Military Standards

Database: DB2, Microsoft SQL Server, Oracle 11g, Oracle 12c (Oracle DB), MariaDB, MongoDB, MySQL, NewSQL, NoSQL, Redis, SQL

Portals & Collaboration: CDS, SharePoint 2018, SharePoint 365, Dashboarding and Reporting, Slack, Noodle, Monday

Tools: Visual Studio, Team Foundation Server, DOORS, RequisitePro, SVN, PVCS, CVS, Oracle UPK, Oracle EBS, OIM, OAM, HPQC, HPDM, HPSM, HP ALM, Avanti/HEAT, CMDB, ProjectView, TrackView, and CostView, Git, GitHub, GitLab, Ellucian, Jenkins, Google G Suite, Azure Devops (TFS), VersionOne, Jira, Confluence, DCIM Tools,

Modeling: AADL, EEML, SOA, SOMF, UML, ETL Integration, Single Source of Truth (SSOT) Data Models

Microsoft Office: Office 365, Word, Excel, Visio, PowerPoint, Publisher, Project, OneNote, Outlook, Skype, Teams

Role Based Disciplines: Project Management, Program Management, Configuration Management, Change Management, Release Management, Risk & Issue Management, Transition, Testing and Test Management, QA/SQA, Auditing & Metrics, Project Controls, Systems Integration/Engineering, Business Analysis & Process Engineering, Logistics, Manpower and Training, Portfolio Management, Service (Help) Desk, Post-Deployment Software Support (PDSS), Operations and Maintenance (O&M), Technical Design & Implementation, Information Services, High Availability and Disaster Recovery system coverage, ITSM Service Delivery & Service Support Functions, Enterprise, Cloud, & Deployed Solution oversight, iOS Development, Web Development, E-Commerce, Conversion Optimization, Data Conversion, Data Analytics, Data Migration, Software Troubleshooting, Customer Support, Contract and Client Engagements, Project Re-Engineering, and Technical Advisor

EDUCATION

AAS Degree – Community College of the Air Force 1994

ITIL Foundations Certification – ISEB/EXIN sanctioned 2000

ITIL Foundation Trainer 2006

SQA, SCM, SRM Trainer 1995-2001

Certified Scrum Master (CSM) Training 2015

Professional Scrum Master (PSM) Training 2020

Prep and Study underway for:

BS Degree in Information Systems Management – In Progress. Working to complete remaining 24 credits 2018-present

AWS Certified Cloud Practitioner Certification – In Progress 2021-present

Project Management Professional (PMP) Certification – In Progress 2020-present

Certified Scrum Master (CSM) Certification – In Progress 2020-present

Professional Scrum Master (PSM) Certification – In Progress 2020-present

EXPERIENCE

INFORMATION GATEWAY INC (IGI) Fredericksburg, VA (REMOTE) August 2021 – August 2022

Technical Consultant V [W2 Contract]

DoD DSCA SCADSS Contract – Enterprise CM Lead 2021-2022

Provided technical, configuration, security, and project management leadership and direction necessary to support defining, documenting, and managing the migration of all new projects to the Amazon Web Service (AWS) Government Virtual Private Cloud (VPC) (4 environments each) utilizing current functionality, AWS services, and micro-services, into the DevSecOps Pipelines. Manage all new project/program engagements to mitigate issues and problems in the on-prem server to AWS cloud environment migrations. The DevSecOps Pipeline processes manage the automated development, testing, verifications, and deployments for updates, upgrades, bug fixes, and NIST CVE patches to the AWS cloud environments and CM baselines in GitLab. Utilized Dashboarding and Reporting, JIRA, Confluence, GitLab, Office 365, and Sharepoint 365. Manage systems in the migration to, development, testing, and production of AWS environments utilizing Agile, Scrum, DevSecOps, and Zero Trust Architecture methodologies.

Selected Accomplishments

Provided leadership, direction, and technical expertise to new and existing server-based projects/programs for AWS cloud workstream implementations, CI/CD Workflows, and the DevSecOps Pipeline.

Defined and implemented five (5) IT policies and standards impacting all DSCA projects under the SCADSS contract (62 projects) to improve source code quality and resolve and mitigate production issues

APPLIED INFORMATION SCIENCES (AIS) Reston, VA (REMOTE) October 2020 – March 2021

Technical PM [Full-time]

Geico Data Eco-System Upgrade Contract – Technical PM 2020-2021

Provided technical and project management leadership and direction necessary to support Azure VPC implementation engagements for three system environments utilizing Azure services and micro-services. This implementation required Azure Data Core and Machine Learning workstream implementations for ETL Integration to ingest and data mine specific customer and legacy systems data in excess of 1PB using Single Source of Truth (SSOT) Data Models, for Modeling, Simulation, and Analysis (MS&A). Program Planning and Scheduling, Change Management (ChM), Release Management (RM), and Systems Engineering (SE) technical direction, and IT/IS Management support utilizing Agile, Scrum, and DevOps methodologies. Primary responsibility is to provide Azure DevOps planning, scheduling, technical enterprise CM & SE oversight, and to triage work assignments and efforts based on the priority and need for production changes in Azure DevOps. Utilized Dashboarding and Reporting, CMDB, Office 365, and Sharepoint 365. Manage systems in the development, testing, and production Azure environments.

Selected Accomplishments

Provided leadership, direction, and technical expertise to technical team for Azure cloud workstream implementations of Azure DataBricks (ADB) clusters, Data Factory (ADF), Data Lake Storage (ADLS), Kubernetes Service (AKS), Monitor, Application Insights, Machine Learning (AML) clusters, CosmosDB, Event Hubs, Active Directory, Key Vault, Express Route, Blob Storage, and Snowflake.

CHEROKEE NATION STRATEGIC PROGRAMS (CNSP) Lorton, VA March 2019 – August 2020

Technical PM [Full-time]

Dept of State FOIA Modernization Contract – Technical PM 2019-2020

Provided all technical and project management leadership and direction necessary to support a go live schedule and budget for production operations on October 1, 2019 for the FOIA Modernization program, and provide Operations & Maintenance (O&M) support after go live. Program Planning and Scheduling, Enterprise Configuration Management (CM), Change Management (ChM), Release Management (RM), and Systems Engineering (SE) technical direction, and IT/IS Management support utilizing Agile, Scrum, and DevSecOps methodologies. Primary responsibility is to provide program direction, planning, and scheduling, technical enterprise CM & SE oversight, and to triage work assignments and efforts based on the priority and need for production changes and enhancements to a live Unclassified (low side) and Classified (high side) system utilizing a CDS and interfaces to other DoS record systems. Utilized Dashboarding and Reporting, CMDB, Office 365, Sharepoint 365, JIRA, ETL Integration, and Azure DevOps Server application. Manage systems in the development, testing, staging, and production Classified (On-Premise servers) and Un-Classified (Azure Government VPC (i.e., MAG)) environments.

Selected Accomplishments

Provided leadership, direction, and technical expertise to technical team of thirteen (13) prime resources, and fifteen (15) subcontract resources

Provided leadership and direction for all network and architecture changes to DEV Azure Commercial and simulated On-Premise environments utilizing current functionality, Azure Services, and Micro-Services, TEST Azure Commercial and simulated On-Premise environments, STAGING Azure MAG and On-Premise environments, and PROD Azure MAG and On-Premise environments

Managed and delivered the operational production FOIAXpress system (containing Unclassified (low side) and Classified (high side) architecture that interface via a CDS) for production go live on Oct 1, 2019 under budget and on schedule with full ATO approvals

Managed and directed personnel work assignments based on Product Backlog and Sprint Release Schedules

Managed patching plans, DoS FOIA Inter-Governmental Agency integration, and data migrations for all DoS agencies to go live with the new FOIA system using Single Source of Truth (SSOT) Data Models and ETL Data Integration for all agencies

Processed and generated all new hire security, physical assets and connectivity, system accounts, network access, and required support tool requests with the Government

Provided technical reviews and approved all Bare Metal Installation and Build Deployment Guide updates supporting all network and environmental patching activities and taskings

Generated applicable weekly slides and reports to support briefings to DoS leadership for the weekly Scrum and Program Review Meetings in DC and Lorton

Directed and managed all code, configuration, and patching changes with respect to environmental promotions and the documentation and traceability of those approved changes.

Directed and managed the program planning and scheduling oversight and taskings to clearly articulate critical path & near term CDRL/milestone deliveries within a Scrum/Agile/Sprint Methodology.

GHOSH CONSULTING REMOTE December 2018 – March 2019

Sr. Principal Consultant [Full-time]

Selected Accomplishments

Provide technical content and detailed reviews for RFI, RFP, and RFQ submissions

Research potential contract opportunities

Provide Technical and CM direction and guidance for O&M/PDSS

UCS INC Vienna, VA October 2016 – December 2018

Sr. Principal Consultant [Full-time]

Dept of Treasury FinCEN Contracts – DPM / Technical Lead / Enterprise CM Lead 2016-2018

Provided technical and tactical direction and management for the FinCEN Operations & Maintenance (O&M) contract and five (5) other FinCEN contracts, Program Planning and Scheduling, Enterprise Configuration Management (CM), Change Management (ChM), Release Management (RM), and Systems Engineering (SE) direction, and IT/IS Management support within an Agile/Scrum/DevOps methodology for on-prem servers and AWS VPC environments. Primary responsibility is to provide program direction, planning, and scheduling, technical enterprise CM & SE oversight, support migration to AWS VPC, and to triage work assignments and efforts based on the priority and need for production changes and enhancements utilizing Agile, Scrum, and DevSecOps methodologies. Utilized OIM, OAM, CMDB, Git, GitHub, GitLab, Dashboarding and Reporting, JIRA, Confluence, and Portals.

Selected Accomplishments

Manage and deliver weekly Task Order Status Report (TOSR)/Program Lesson’s Learned CDRL

Manage and direct personnel work assignments based on Prioritized Master Product Backlog and Monthly Release Schedules

Manage and prioritize the Master Product Backlog & PROD Problem/Incident Tickets for 20+ systems (contains Oracle, open source, Java, and .Net based code/modules/applications) and the ETL Data integration of multiple external interfaces currently supported under the Apps O&M contract

Triage and scope all Master Product Backlog Tickets, Production Research Requests, and Production Hotfix Tickets

Direct, manage, and maintain standard CM, Release Management (RM), & Technical processes and procedures across six (6) contracts impacting 20+ systems

Process and generate all new hire security, physical assets and connectivity, system accounts, and required support tool requests with the Government

Support migration from physical server based architecture to AWS Government VPC utilizing current functionality, AWS services, and micro-services for O&M supported systems.

Update, review, and approve all System Installation and Build Patch/Fix Deployment Plans, SIT, GAT/DR, & PROD test plans and results, and source code and configuration/setup changes prior to RFC submissions to Government for RFC deployments

Direct and manage all contract and supported system CM controlled baselines (hardware and software) and changes/defects based on analysis of the business systems, technical impact, and complex user needs that are testable and meet program requirements.

Generate applicable weekly slides and support communication to leadership for the weekly Program Review Board (PRB) and Technical Review Board (TRB)

Directs and manages all code, configuration, and patching changes with respect to environmental promotions and the documentation and traceability of those approved changes.

Directs and manages the program planning and scheduling oversight and taskings to clearly articulate critical path & near term CDRL/milestone deliveries.

LEIDOS (formerly Lockheed Martin IS&GS) Stafford, VA September 2014 – October 2016

Principal Consultant [Full-time]

GCSS-MC R12 Contract – R12 Program Planner / CM Lead 2014-2016

Provided technical enterprise & deployed architecture, Program Planning and Scheduling, Configuration Management (CM), Change Management (ChM), Release Management (RM), Systems Engineering (SE), Business Analysis (BA), and IT/IS Management support to ACAT I ERP Global Combat Support System – Marine Corps (GCSS-MC) program R12 System Upgrade within an Agile/Scrum/DevOps methodology. Primary responsibility is to provide program planning and scheduling, technical configuration & enterprise solution architecture vision and oversight, program ROI analysis to recommend courses of action (COAs) for the R12 System Upgrade impacts due to production changes. Also, supported the updating of R12 CM, ChM, SACM, RM, BA, and SE policies & procedures required to support the program maintenance and sustainment of enterprise system solutions within the program. Utilized OIM, OAM, CMDB, Dashboarding and Reporting, JIRA, Confluence, and Portals.

Selected Accomplishments

Facilitated and managed R12 CM, ChM, SACM, RM, BA, & SE methodologies to manage controlled baselines (hardware and software) and changes/defects based on analysis of the business systems, technical impact, and complex user needs that are testable and meet program requirements.

Facilitates and manages the Lockheed Martin (LM) Engineering Review Board (ERB), Configuration Control Board (CCB) Meetings, LM Nightly Build Promotion Meetings, & Processes.

Facilitates and manages all code, configuration, and patching changes with respect to environmental promotions (contains Oracle and java based code/modules/applications) and the documentation and traceability of those approved changes.

Facilitates and manages the program planning and scheduling oversight and taskings to clearly articulate critical path & near term CDRL/milestone deliveries.

Provided code and technical review, & recommendation changes to program baseline documentation with R12 System, upgrade impacts, and ETL Data integration of legacy interfaces within each Sprint Release.

Functions as CM Liaison to between Lockheed Martin and Government System Integrator teams regarding R12 CM Tasks & Activities

IR TECHNOLOGIES Bethesda, MD November 2013 – August 2014

Principal Consultant [Full-time]

DoD USMC GCSS-MC Contract – CM/ChM/RM/SE Management Support 2013-2014

Provided technical enterprise & deployed architecture, hosting & hosting services specification, Configuration Management (CM), Change Management (ChM), Release Management (RM), Systems Engineering (SE), Business Analysis (BA), and IT/IS Management support to ACAT I ERP Global Combat Support System – Marine Corps (GCSS-MC) program in Agile/Scrum/DevOps development/production environments. Primary responsibility is to provide technical configuration & enterprise solution architecture vision and oversight, program ROI analysis to recommend courses of action (COAs) for the program based on ISO 20000, and ITIL v3 methodologies. Also, supported the updating of CM, ChM, SACM, RM, BA, and SE policies & procedures required to support the program maintenance and sustainment of enterprise system solutions within the program.

Selected Accomplishments

Facilitated and managed CM, ChM, SACM, RM, BA, & SE methodologies to manage controlled baselines (hardware and software) and changes/defects based on analysis of the business systems and complex user needs that are testable and meet program requirements.

Provided technical review & recommendation issues/changes for all system (contains Oracle and java based code/modules/applications) facility & engineering documentation to include high availability, information security, business continuity, and disaster recovery coverage.

Provided technical review & recommendation changes to program baseline documentation totaling of over 750+ individual and inter-related work products impacting each Sprint Release.

Functions as Liaison to and support for all Government and System Integrator teams regarding CM Tasks and Activities

CMI INC Richmond, VA February – March 2013

Principal Consultant [Full-time]

Capital One Contract – STS RM Service Lead 2013-2013

Provided technical expertise and personnel management necessary to support the Shared Technology Services (STS) Line of Business (LOB) in Agile/Scrum/Kanban Environments.

Selected Accomplishments

Managed group of five (5) Release Management (RM) Managers supporting the STS LOB for thirty-three (33) Application Service Platforms (ASVs) (contains Oracle, open source, and java based code/modules/applications).

Facilitated and developed the initial draft for the STS RM Playbook/Training Manual for new RM Managers.

Provided technical review & recommendations for Training Documentation.

Managed and facilitated the deployment of over twelve (12) releases per week to the STS ASVs; delivered on schedule, on budget, and met business requirements.

IR TECHNOLOGIES Bethesda, MD September 2006 – January 2013

Principal Consultant [Full-time]

DoD USMC MLS2 Contract – SACM/PDSS Management 2012-2013

Provided technical expertise, Testing, Service Asset and Configuration Management (SACM), Change Management (ChM), PDSS, Business Analysis (BA), and IT/IS Management support to the ACAT III MAGTF Logistics Support Systems (MLS2) program in Agile/Scrum development/production environments. Primary responsibility is to provide technical configuration, solution architecture testing scope, planning, and oversight, program ROI analysis to recommend courses of action (COAs) for the program based on ISO 20000, and ITIL v3 methodologies. Also, supported the development and direction of PDSS processes and procedures within the program.

Selected Accomplishments

Facilitated and developed requirements baselines and program documentation for a portfolio of two USMC programs (CLC2S and TCPT) based on analysis of the business systems and complex user needs that are testable and meet program expectations.

Facilitated ROI analysis and made recommendations concerning program processes and procedures for CM, ChM, BA, Requirements Mgmt, and PDSS.

Provided technical review & recommendation changes for Field Support Representative (FSR) Support and User Performance/Computer Based Training (PBT/CBT) Materials.

Functions as Liaison to development and Training/FSRs regarding CM/ChM related Tasks and Activities.

Provided technical and functional documentation reviews and recommendations for system solution components (contains Java and .Net based code/modules/applications, and ETL based Data Integration of legacy interfaces) that are testable, mapped to program requirements, and meets business and user needs for each Sprint Release.

Facilitated and provided expertise for generating and executing test cases and scripts to validate all program requirements during multiple Test and Evaluation (T&E) phases.

DoD USMC GCSS-MC Contract – CM/ChM/RM/SE Management 2006-2012

Provided technical enterprise & deployed architecture, hosting & hosting services specification, CM, ChM, RM, SE, BA, and IT/IS Management support to ACAT I ERP GCSS-MC program in Agile/Scrum development/production environments. Primary responsibility is to provide technical configuration, enterprise & deployed solution architecture vision and oversight, program ROI analysis to recommend courses of action (COAs) for the program based on ISO 20000, and ITIL v2 & v3 methodologies. Also, supported the creation of technical infrastructure and support/maintenance services, CM, ChM, SACM, RM, BA, and SE policies, procedures, and standards required to support the program analysis, design, delivery, execution, and maintenance of enterprise and deployed system solutions within the program.

Selected Accomplishments

Facilitated and managed CM, ChM, SACM, RM, BA, & SE methodologies to manage controlled baselines (hardware and software) based on analysis of the business systems and complex user needs that are testable and meet program requirements.

Facilitated ROI analysis and made recommendations concerning program technical enterprise and deployed infrastructure (HW, SW, peripherals, ports/protocols, support & testing tools, manpower support requirements, etc.) solutions, hosting & hosting managed services specifications, system operations, support, testing, and maintenance procedures, and infrastructure solution statements of work (SOWs).

Provided technical review & recommendation changes for all system (contains Java and .Net based code/modules/applications, and ETL based Data Integration of legacy interfaces) facility & engineering designs, diagrams, schematics, and specifications to include high availability, information security, and disaster recovery coverage.

Provided technical review & recommendation changes to program baseline documentation totaling of over 750+ individual and inter-related work products impacting each Sprint Release.

Facilitated & conducted SE IT and Facility Site Surveys of Training, Expeditionary Unit, and Expeditionary Force locations to implement program designed solutions that support mission requirements for each facility surveyed in CONUS/OCONUS.

Provided technical review & recommendation changes for Instructor and User Performance/Computer Based Training (PBT/CBT) Materials.

Functions as Liaison to and support for all Government and System Integrator teams regarding CM Tasks and Activities

Provided technical Report, Interface, Conversion, Extension (RICE), Data Synchronization (DS), & Cross Domain Solution (CDS) element documentation reviews and recommendations for system solution components that are testable and meet program requirements.

Provided technical CM expertise in the functional ETL Data integration within GCSS-MC and decommissioning of ATLASS, SASSY, MIMMS, & PCMIMMS,

Facilitated and provided expertise for the USMC FLC Training Solution and Schoolhouse Development Support Taskings as the program CM/SE Representative utilizing Oracle UPK.

ZeNETeX, LLC Herndon, VA December 2003 – September 2006

Senior IT Consultant [Full-time]

SAA – Senate IT Support Contract – US Senate – Senior ITIL Assessor 2006

Providing independent ROI Assessment of IT & IS processes based on the ITIL v2, ISO 20000, and SEI CMMI methodologies for the US Senate.

Selected Accomplishments

Facilitated and presented ROI Assessment of IT procedures & made recommendations for program and procedure level improvements.

Facilitated and presented recommendations based on analysis of the business systems and complex user needs concerning the ability of the program to proof out and test program requirements within current program procedures.

Facilitated and conducted ITIL v2 Foundations training course for SAA Contract personnel.

PENREN – Defense Continuity Integrated Network (DCIN) Program – Pentagon – CM/ChM/Release Management 2005-2006

Provided CM, RM, and IT/IS Management support to the DCIN program at the Pentagon. Primary responsibility is to provide configuration management and functional & technical field implementation packages for all system and subsystem implementations to Government for approval and acceptance in Agile/Scrum development/production environments. Also provided technical recommendations of system & sub-system design and installation procedures as required.

Selected Accomplishments

Facilitate CM, ChM, & RM methodologies to manage controlled platform baselines (contains Oracle, IBM, open source, and java based code/modules/applications) based on analysis of the business systems and complex user needs that are testable and meet program requirements and schedules.

Designed, implemented, and manages the ITIL v2 compliant program Release/Transition Process & Procedures.

Designed, implemented, and manages the System Field Implementation Package (FIP) documentation CDs development & delivery while validate all Test and Evaluation (T&E) phases results allowing Operations & Maintenance (O&M) responsibility transfer to government organizations and program documentation to include high availability, information security, and disaster recovery coverage.

Verified that all necessary and complete Performance/Computer Based Training (PBT/CBT) Materials are included in FIP.

Manages Level 1 & 2 Service Support issues and inquiries after O&M responsibility transfer to the owning government agency.

PENREN – Command Communication Survivability Program (CCSP) – Pentagon – Process/CM/ChM/RM/Release Management 2003-2005

Provided Process & Program Management, CM, RM, and IT/IS Management support to the CCSP contract at the Pentagon. Primary responsibility is to provide functional and technical field implementation packages and program documentation for all system and subsystem implementations to Government for approval and acceptance in Agile/Scrum development/production environments. Also provided CM, Process, and Program Management assessments and recommendations of system & sub-system design installation documentation.

Selected Accomplishments

Facilitate CM, ChM, RM, and Portfolio Management methodologies to manage multiple controlled baseline platforms (contains Oracle, IBM, open source, and java based code/modules/applications) based on analysis of the business systems and complex user needs that are testable and meet program requirements, schedules, and budgets.

Designed, implemented, and manages the ITIL v2 compliant program CM/Release/Transition Process & Procedures.

Facilitated and conducted ITIL v2 Foundations training course for program personnel.

Manages the collection and validation of all system facility & engineering designs, diagrams, schematics, and specifications.

Designed, implemented, and manages the System Field Implementation Package (FIP) documentation CDs development & delivery while validate all Test and Evaluation (T&E) phases results allowing Operations & Maintenance (O&M) responsibility transfer to government organizations to include high availability, information security, and disaster recovery coverage.

Verified that all necessary and complete Performance/Computer Based Training (PBT/CBT) Materials are included in FIP.

Manages the Request for Change (RFC) Submission & Exception Resolution Process for Network, Mainframe, Optical, and Voice Equipment Installations in government & PENREN located space that are testable and meet program requirements.

Manages Level 1 & 2 Service Support issues and inquiries after O&M responsibility transfer to the owning government agency.

Collected, validated, and packaged a portfolio of forty-two (42) of fifty-one (51) distinct program implementations of Network, Mainframe, Optical, and Voice Architecture System (hardware and software platforms) transition units; delivered to schedule, on budget, and met business & contract deliverable requirements.

Independent Auditor Massachusetts 2001-2003

Senior Consultant [Full-time]

Electric Insurance Contract – Beverly, MA – Auditor 2003

Providing independent ROI Assessment of IT & IS processes based on the ITIL v2 methodology.

Selected Accomplishments

Facilitated and presented ROI Assessment of Corporate QA Processes & Documentation, two (2) Project specific Business Requirements & Testing Documentation, and overall Program Level Testing Approach for Projects based in ITIL v2 and made recommendations for program and procedure level improvements.

Winthrop Lodge of Elks Contract – Winthrop, MA – Auditor 2001-2003

Providing independent ROI Assessment of lodge financial and restaurant/bar processes and procedures.

Selected Accomplishments

Performed quarterly budget (total yearly sales >$1.8m) reviews, quarterly process audits, and semi-annual business practice audit reviews.

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