Support Specialist Analyst

Peter Anomneze

**** ****** **** *** *******, TX, 75142 **********@*****.*** 806-***-****

OBJECTIVE

Resourceful individual and team-oriented personality. I am very passionate about information technology and often seek new responsibilities within a wide range of employment areas. Exceptional customer service with a focus on remote support as well as in person. I am currently seeking a position working as a database administration, service desk positions in a setting where I can demonstrate my passion for information technology, leadership skills in order to contribute to a collaborative team effort.

WORK EXPERIENCE

Nike

IT Desktop Support Analyst, Stefanini

Dallas, Tx

April 2023 – Present

Supporting the global shipping operations with on-site hardware, software, ID management, printing, networking & security

Managing and monitoring VMWare Workspace One UEM for active and proactive ID issues, account creation, automation opportunities and security threats

Assisting with queue creation and customization needs for ServiceNow

Create and maintain documents using The Box & ServiceNow

Maintaining IDF & facility wide networking for multi-corporate collaboration

goPuff

IT Operations Support Analyst

Philadelphia, PA

July 2020 – December 2022

Work directly with software engineers, facility managers and customer service team to troubleshoot and resolve remote hardware, software and network issues

Monitoring and troubleshooting Cloud environments in Azure, AWS and Meraki

Handling identity management using Azure AD and GSuite for HQ and facility location across the country

Create and maintain documents using Jira, Asana and G Drive

Networking support for the 300+ facilities using Cisco systems including Meraki

SAP America

Desktop Support Specialist, Insight Enterprises

Philadelphia, PA

March 2019 – Present

Provided quaility white glove in-person support for contractors, engineers, developers & SAP executives.

Expeditiously research and resolve clients hardware/software issues with Mac/Windows, and all mobile devices while maintaining a high level of client satisfaction and fostering long term relationships.

Assist with revamping of ticketing system that was implemented at all SAP IT Link Centers Worldwide.

Azure AD, SCCM remediations, troubleshooting and training on Citrix WTS/VDI and VMware users.

On-boarding processes, Win/Mac/Linux imaging, deployments, new hardware, MDM using JAMF and Workspace of iOS and Android devices.

Promptly process tickets and escalate issues with diligent follow-up.

Update and maintain assets through management systems.

Ability to troubleshoot software, hardware and connectivity issues remotely using either remote desktop, S4B or MS Teams.

Actively participated in SAP testing, rollout and training of OneDrive migration for 4000 Executives, software developers, contractors and employees, resulting in decreased support visits and increased end user uptime.

Davita RX

IT Field Service Technician Lead

Philadelphia, PA

January 2016 - November 2018

Helpdesk role (1-2 hours per day) includes supporting onsite and remote users via phone, email or in-person

Administration role (1-4 hours per day) includes setting up new user accounts; password resets; equipment moves, adds, and changes; and software updates

Analysis role (2-6 hours per day) includes creating and testing new software deployments/scripts in Lansweeper, testing new IOS device configurations in JAMF, and assisting the IT team with other projects,

Maintain inventory records and stock levels of all workstation assets and accessories as well as network assets

Experience with installation, upgrade, and maintenance of software, and hardware

Ability to troubleshoot software, hardware and connectivity issues remotely.

Davita RX

IT Desktop Support Technician

Coppell, TX

November 2013- January 2016

Diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications.

Assist all our users with any logged IT related incident when called upon.

Accurately record, update and document requests using the IT service desk system.

Install and configure new IT equipment, phones, and cell phones.

Resolve incidents and upgrade different types of software and hardware.

Maintain a 1st class level of customer service ensuring that all patients are treated with empathy and efficiently

Walmart

Desktop Administrator

Lubbock, TX

March 2009 – Nov 2012

Installs, troubleshoots, and maintains products and equipment.

Train employees; identifies, analyzes, and repairs product failures; and orders and replaces parts as needed.

Determines and recommends which products or services best fit the customers' needs.

Assist with system backups and recovery, and installation of new software.

Assist Sys Admins with complex technical tasks, including debugging, supporting hardware modules and systems.

EDUCATION AND CERTIFICATIONS

Capella University BS expected, Information Technology

Tarrant County College

South Plains College

Technical Skills: VMWare Workspace One, Azure AD, AWS, Citrix/VDI support, Intune provisioning, Office 365 Suite, MacOS, iOS, Office for Mac Adept at troubleshooting hardware and software technical issues, VMWare/Hyper-V support, JAMF/Workspace support, Advanced Microsoft Office: Word, Outlook, Extensive Excel experience, Power point, Adobe Acrobat, and Google Suite support, ServiceNow, FreshService

Certifications- currently working on CompTIA network+, CompTIA A+, CompTIA server+, CompTIA Security+, Linux Essentials, CISCO CCENT

Contact this candidate