Sales Associate Customer Service

Gino Zareh Giragosian

McKinney, TX ***** 469-***-**** ***********@*****.***

SUMMARY OF QUALIFICATION:

EXPERIENCE:

**/****-******* - ***** ******* - Roofing Consultant

• Generate and qualify opportunities

• Document sales by creating and updating customer records in CRM

• Source and develop client referrals

• Prepare sales action plans and strategies

• Maintain customer database

• Make sales calls to new and existing clients

• Make presentations of company products and services to current and potential clients

• Negotiate with clients

• Develop sales proposals

• Prepare and present sales contracts

• Attend company trainings

• Respond to sales inquiries and concerns by phone, email or in person

• Ensure customer service satisfaction and good client relationships

• Follow up on sales activity

• Perform quality checks on product and service delivery

• Participate in sales events

• Monitor competitors, market conditions and product development

• Ability to travel as needed to support our Catastrophe Action Team in storm impacted cities

• Managerial Skills

• Account Management

• Business Development

• Negotiations

• Consultative Selling

• Merchandising

• Upselling

• Verbal and Written Communication

• POS System Operation

• Self-Checkout Assistance

• Display Setup

• Cash Handling

• Customer Service

• Policy and Procedure Adherence

• Sales

• Cash Handling

• Merchandising

• Store Opening and Closing

• Teamwork and Collaboration

• Time Management

• Sales Development

• Inventory Management

• Strategic Planning

• Teamwork

•

11/2021 – 05/2022 – KAY JEWELERS - SALES ASSOCIATE

• Operated cash register and collected payments.

• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

• Helped customers find specific products, answered questions, and offered product advice.

• Sold various products by explaining unique features and educating customers on proper application or usage.

• Built and maintained relationships with peers and upper management to drive team success.

• Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

• Built trusting relationships with customers by making personal connections.

• Assisted teammates with sales-processing tasks to meet daily sales goals.

• Engaged positively with each customer.

• Providing professional and polite support for sales and service needs.

• Suggested products and services to match customers' stated needs and preferences.

• Continuously met sales goals via strategic prospecting. 10/2021 - 12/2021 – WILLIS GOLD AND DIAMONDS INC – SALES ASSOCIATE

• Operated cash register and collected payments.

• Helped customers find specific products, answered questions, and offered product advice.

• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

• Sold various products by explaining unique features and educating customers on proper application or usage.

• Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

• Retained product, service, and company policy knowledge to serve as a resource for both coworkers and customers.

• Built trusting relationships with customers by making personal connections.

• Engaged positively with each customer, providing professional and polite support for sales and service needs.

• Pursued and generated customer leads as well as engaged in follow-up activities to gain new client accounts.

• Conferred with customers to understand needs, recommend products, and solve after-sale issues.

• Continuously met sales goals via strategic prospecting.

• Contacted new and existing customers to outline the benefits of products. 01/1999 – 01/2019 – GINO ZAREH, ABSOLUTE STAR DESIGN – OWNER

• Responsible for all day-to-day operations, and administrative tasks.

• Analyze reports that affect merchandise, staff, and overall expenses.

• Handled the recruiting and training of new employees.

• Ensured all workers followed store policies and procedures in the proper manner

• Conferred with diamond setter teams and wholesales to design exclusive pieces for potential customers.

• Oversaw and managed to have consistent escalations in sales year over year.

• Developed and implemented internal and external marketing and visual merchandising initiatives for better sales and brand image

• Kept customer satisfaction as the top priority and answered their queries, complaints, and requests promptly while making resolutions to enhance efficiency and sales

• Contributed actively to team effort by accomplishing organizational objectives and goals as needed Set pricing structures according to market analytics and emerging trends.

• Enhanced operational performance by developing effective business strategies, systems, and procedures.

EDUCATION:

• Collage Armenio Moorate Raphael – Italy - Bachelor of Arts

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