Customer Care Worker
Resume:
SERGIY KHAN
Brooklyn, NY 11229
Cell 917-***-****
Email: ******@*****.***
Knowledgeable, articulate communicator with over four years of customer care experience across healthcare and retail services. Maintain strong decision-making and problem-solving abilities, as well as excellent time-management. Objective: To find a position where I can utilize my experience and training to be able quickly Learn and apply concepts into work.
Skills: Computer literate, Microsoft Word, Excel, Outlook, Internet, HC Plus Pro-Health, HHA Exchange Work experience:
Bestcare, Home Care Agency, Brooklyn, NY 11/17/2008 – Present Case Coordinator
• Ensure that care is provided according to all relevant policies, procedures and regulations.
• Ensure that Home Care workers are trained to administer the required care.
• Monitor and evaluate all tasks of the Home Care worker and the program.
• Monitor all necessary supplies and resources for the Home Care workers.
• Identify persons requiring home care and client needs.
• Make recommendations for changes and improvements to the program, as required.
• Schedule work assignments with regard to Home Care worker training and experience.
• Discuss any questions or concerns from clients and Home Care workers with the supervisor to maintain efficient workflow.
• Establish and maintain a current, accurate, confidential client reporting system.
• Provide information to other health care professionals, as required.
• Consult with family members and other supports to ensure that care is on-going and that all client needs are identified and met.
• Advocate on behalf of clients for additional service and resources. V & P, Brooklyn, NY 04/2008-11/2008
Shipment specialist
• Developed, organized and analyzed the movement of all material
• Assisted with the packaging efforts for both Commercial Standards
• Analyzed packaging requirements for contracts
• Assured that shipments are packaged in accordance to the latest revisions Ukrspetspostavka, Ukraine
Administrator 12/2002 - 3/2006
• Prepared daily reports to management
• Performed a quarterly analysis on business performance
• Gathered and analyzed customers’ information.
• Interviewed and trained new employees.
• Developed relationships with customers, other branches and businesses.
• Managed incoming correspondence: opened, sorted and distributed mail, faxes and email.
• Advised on proper use of equipment, sales of products and services, cashiering and cash responsibility.
• Greeted and build relationships with potential customers. Language: Fluent in Russian, Ukrainian, Intermediate in Belarusian (able to read and understanding). Education: National University, Ukraine 1992-1996
Reference: Available upon request
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