Housekeeper Supervisor Desk Clerk
Resume:
Sachenka A Cruz
Mission, Texas *8573
adwuuj@r.postjobfree.com
QUALIFICATIONS
I am a High energetic professional with strong customer services experience who easily and successfully establishes strong client relationships through extensive interpersonal skills, who also articulates fluently in English and Spanish. Moreover, I am a versatile self-starter; visionary; who conceptualizes projects from start to finish; brings harmony to multi-dimensional projects. My ability to work well with the public while upholding the law, the respect I have for the law and my superiors, the ability to be a leader and train others, are skills normally look for in any law enforcement field.
PROFESSIONAL EXPERIENCE
Administrative and Customer Service
I Demonstrated capacity in providing comprehensive support for management staff including scheduling meetings, coordinating travel, and effectively managing all essential tasks.
Developed strong relationships with groups to make sure their function was handled appropriately.
I also assisted managers and general manager with administrative tasks.
Provide outstanding customer service by responding to our customer’s requests, inquiries and needs.
I have supervised a team as well as working in an individual role. I am very detail oriented, highly organized and competitive.
Accounting
I had full financial responsibility for the operation of a limited service, as well as a full-service hotel, to include labor costs, budget, and guest services responsibilities.
I also had full and extensive accounts payables and accounts receivables and collections knowledge. Simultaneously handled positions of General Cashier, Night Auditor, Front Desk Clerk, and Bookkeeper in the hospitality industry.
Human Resources
Recruited, interviewed, and hired applicants for various positions within the hotel.
Developed and implemented an orientation program that proved to be a more effective job placement screening technique.
Translated all orientation information, including safety videos for Hispanic applicants.
Managed payroll, benefits, and other administrative tasks for a workforce of 140 people.
Sachenka Duverge, Cont.
Team Cruz Investments LLC - Present
Team Cruz Transport, Pharr, Texas 78577
As a Company Owner, provide freight service to brokers by transporting mainly refrigerated goods. Also, in charge of all accounting aspects of the company, manager expenses, payroll, budget and payments; enter all info in QuickBooks; perform annual closing of accounts and prepare income taxes; pay state comptroller and property taxes
Jema Rentals LLC, Pharr, TX 10/10 – 08/20 (part time)
1100 W Daffodil Ave, Pharr, Texas 78577
As a Property Manager perform also bookkeeper duties and administrator duties. Ensure all 26 apartments are always occupied; clean and get apartments in good condition for next tenants once old tenants moved out; ensure all tenants requests for maintenance are taken care of; collect rent; pay monthly invoices as well as maintenance services; enter all info in QuickBooks; perform annual closing of accounts and prepare income taxes; pay state comptroller and property taxes.
Metro by T-Mobile USA, McAllen, TX 07/18 – 10/20
6700 N 10th Street, McAllen, Texas 78504
Sales Coordinator: work with Account Managers and Assistant Account Managers in providing reports, ranks, sales and performance. Assisted with visiting stores and going over reports with stores managers and owners. Was Name ID Ambassador which allowed me to assist Reps in understanding the value of the application, checked for understanding and provided feedback and awards. Planned meetings, team building and trainings for employees and managers. Assisted other markets with coverage during personal time off and leave of absent.
T-Mobile USA, Mission, TX 04/08 – 04/13
3711 San Gabriel Drive, Mission, Texas 78572
Service Level Coordinator: work with coaches and seniors to ensure all reps are on the phones assisting customers at the time scheduled. When hours permit, approve the vacation request for Representatives. Work locally and nationwide to assist maintaining SL above 80%. Forecast any challenges. Schedule trainings, coaching, and knowledgents during availability.
JAR Group Management, Edinburg, TX 03/07 - 03/08
3907 S Sugar Road, Edinburg, Texas 78539
Managed over 13 companies including but not limited to adult day cares, kitchen (provides food for daycares) realty, property management, payroll, accounting hiring and terminated employees, collections, accounts payables and account receivables. I was in charge of providing profits & lost biweekly and monthly to partners, prioritized vendors to be paid, bank reconciliation, general ledger and created the utilization of a monthly budget to control all these expenses while using QuickBooks.
Hampton Inn Colonnade, Birmingham, AL, 08/01-12/06
3400 Colonnade Parkway, Birmingham, AL 35243
Started as a front desk clerk where some of my duties included but not limited to making and cancelling room reservations, check in and out guests, walk-ins, shuttle driver and then promoted to Night Auditor and in this position I was in charge of closing the daily transactions by adding the closing and balancing of the day in the previous tasks.
Sachenka Duverge, Cont.
Flagstone Hospitality Management, 08/98-11/06
Hilton Birmingham South, 8 Perimeter Park South, Birmingham, AL 35243
Accounts payables, Human Resources manager, payroll and orientation; assistant Comptroller and collections. I was in charge of providing profits & lost biweekly and monthly to partners, prioritized vendors to be paid, processing biweekly payroll, bank reconciliation, general ledger and controlling monthly expenses versus monthly budget. All these while using QuickBooks, PeopleSoft and ADP. Sheraton Birmingham South, Birmingham, AL
Housekeeper supervisor in charge of inspecting rooms, ensuring that the cleanliness of the room was to hotel standards, lost and found, customer service
Accounts payables, collections, Human Resources manager, payroll and orientation; assistant Comptroller. I was in charge of providing profits & lost biweekly and monthly to partners, prioritized vendors to be paid, processing biweekly payroll, bank reconciliation, general ledger and controlling monthly expenses versus monthly budget. All these while using QuickBooks, PeopleSoft and ADP.
Hampton Inn Cypress Creek, Ft. Lauderdale, FL
Front desk clerk, reservation managers, front office supervisor and Assistant General Manager. Assist General Manager with all paperwork related to accounts payables, balanced the day, and supervised employees, revision of night audit reports for accuracy.
EDUCATION, ACHIEVEMENTS & TRAINING
Bachelors of Applied Science in Criminal Justice, Fall 2014 3.98 GPA
Kaplan University
Associates of Applied Science in Criminal Justice, fall of 2012 (Honor for Perfect attendance and GPA of 3.97)
Kaplan College, 1500 S Jackson Road, McAllen, Texas 78501
Bachelor of Science, Computer Sciences – Accounting Minor 1996 (Summa cum Laude)
Universidad National Pedro Enriquez Ureña (UNPHU),
715 Kilometro 7 Carretera Sanchez, Santo Domingo – Dominican Republic
Food Town Supermarket Employee of the Month. August & September 1996
Flagstone Hospitality Management System 21 Certification (Hampton Inn, Cypress Creek)
Employee of the Month. November 2000 (Hampton Inn, Cypress Creek); Employee of the Month. December 2001 (Sheraton Birmingham South)
Certificate of Service 2001 (Sheraton Birmingham South)
Dale Carnegie Team Building Course Special Recognition of 100% Attendance
Breakthrough Award
Supervisory Skills
Lorman Education Services Alabama Payroll Basics
Avoiding OSHA Citations and Liabilities
Blockbuster Video Professional Conduct
Active Seller Skills and Management 101
SouthTrust Bank Employee of the Month
Hampton Inn Colonnade Spirit of Pride award
T-Mobile Hitting MCIP for 7 consecutive months
Kaplan University Dean’s Honor List
Kaplan College honors for perfect attendance and GPA of 3.97
Public Notary State of Texas Concealed Handgun License
Kaplan College
Sachenka Duverge, Cont.
License to Carry Instructor State Troopers, Austin TX
Citizens Police Academy McAllen Police Department
CPR certification CPR Plus Texas
Level II training certificate Of Security Officer – Valley Metro Security
Firearm Proficiency Certificate Commission Officer – Valley Metro Security
Level III Training Course Commission Officer in Private Security – Valley Metro Security
NRA Pistol Instructor Certified Pistol Instructor by NRA
OTHER SKILLS
Proficient in Windows, MS Word, MS Works, Power Point, Excel, Internet, Fax, Copy & Stamp machines, Cash Register, Multi-line Phones, ADP Payroll System, and various specialty software packages: HMS, GEAC, System 21, PeopleSoft, Holidex, Encore, ALS, FileNet, Unix, Trust, Bloomberg, DTC, Field Power Base, Intranet, On Q, Timberline, Builder MT, Sabre, TAP, QuickBooks, Great Plains, Samson, Insite, iHLR, Primus, OTI-OTA, IREG, Streamline, TCS, eWFM, Real Time Adhered, Sharepoint, WinTeam.
STRENGTHS FINDER (TOP 5)
Achiever
Learner
Input
Restorative
Relator
COMMUNITY SERVICE
March of Dimes
Breast Cancer Association Walk
Aids Until We Find the Cure
United Ways
Habitat for Humanity
REFERENCES
Jack B. Paul
Director of First Impression
Expotel Hospitality
Denver, Colorado
Israel Gomez
Service Level Coordinator Supervisor
T-Mobile USA – Mission Call Center
Technical Care Region
Claudia A Juarez
Jema Rentals LLC
Owner
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