LM

LAQUASIA MCCRAY

adwuug@r.postjobfree.com 803-***-**** Turbeville, South Carolina 29162

CONTACT Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Microsoft excel, Microsoft word Management, Documentation review, Quality Mgmt. North America LLC

Quality Inspector

08/2022 - Current

Verified eligibility and compliance with authorization requirements for service providers

Fielded telephone inquiries on authorization details from plan members and medical staff

Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel Tracked referral submission during facilitation of prior authorization issuance

Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures

Processed new medication and refill requests for authorization. Manpower

Prior Authorization Representative,

Processing Specialist

12/2021 - 08/2022

Reviewing/updating per documents received to ensure insurance coverage is up to date

Process documents in an accurate and timely manner to ensure proper insurance coverage for homeowners and client satisfaction goals, call outs as needed

Review various types of insurance documents and update the hazard insurance lines on the clients servicing system according to established procedures

Verify that the policy contains acceptable coverage and disburse premium payments from the escrow account if required; make necessary outbound phone calls to insurance agents, and companies to update insurance policies and obtain needed (missing) information

Perform maintenance as necessary for policy changes, letters, notices etc Sykes Enterprise

Banker

07/2021 - 12/2021

Using inspection, measuring and test equipment

Performing a full range of varied inspection tasks including visual & touch point inspection

Reading and following written and verbal work instructions Assurant

Customer Service Specialist

Specialty and Property Insurance

Identifying problems and questions and reporting them to appropriate Summary

Skills

Experience

11/2020 - 07/2021 supervisor

Mark and label containers, container tags, or products, using marking tools Examine and inspect containers, materials, and products in order to ensure that packing specifications are met

Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks

Navigating multiple windows and applications while utilizing search tools to find information

Completing proper documentation and perform data entry as assigned to specific

Completing initial service for the call while ensuring customer satisfaction is met by all service

Provided advice on different bank products and financial options Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services

Opened, closed and updated accounts for customers. Otis Elevator

Assembler

10/2018 - 11/2020

Read and interpret blueprints and sketches

Determine if all parts are present

Assemble electrical or electronic systems or support structures and install components, units, subassemblies and wiring

Assembles components by examining connections for correct fit; fastening parts and

Ensure all parts are fitted and screwed in properly Report errors in product line

Cross Trained to perform in other areas of production when needed Documents actions by completing production and quality forms Assembled components with minimal supervision, exceeding expected project milestones

Completed durable assemblies and subassemblies with hand and power tools.

Honda of South Carolina Manufacturing

Timmonsville, SC

Quality Inspector

03/2017 - 10/2018

Telephone Operator

08/2016 - 05/2017

Lowes

Analyzed new or renewal policies against the binder and the expired policy

Handled phone and email inquiries from insurance companies, identified and prepared premium finance quotes/agreements and sent renewal quotes to clients

Created letters documenting contact and endorsement changes to client Ordered system letters for missing information and approvals, created free form letters, and ensured that proper documentation was recorded Entered and retrieved information of varying complexity using appropriatecomputer system applications to update records Managed insurance and financial documentation to ensure proper insurance coverage for clients while meeting 100% of quality satisfaction goals

Trained personnel in quality control processes and procedures. Facilitated root cause analysis and corrective action for quality control issues

Assisted stakeholders in developing, implementing, and improving quality management system

Performed special inspections on new materials and products to meet brand specifications

Maintained inspection records and documentation associated with quality program

Evaluated product samples against customer specifications and industry standards

Prepared required reports pertaining to quality for management. Sykes Enterprise Kingstree, SC

Customer Service Representative

09/2014 - 09/2015

Operated telephone switchboard station and monitored busy or unanswered lines

Answer incoming calls, greeting callers providing information process all calls, requests, or concerns

Transferring calls and or taking messages as necessary Issue receipts, refunds, credits, or change due to customers Maintain clean and orderly checkout areas

Establish or identify prices of items, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Crestwood High School Sumter, SC

07/2012 - 09/2014

Answered phones and respond to customer requests regarding billing, technical and general customer service inquiries

Provided customers with product and service information Researched billing issues

Process payments & set-up payment arrangements

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns Answered customer telephone calls promptly to avoid on-hold wait times. 06/2011

Education and Training

Contact this candidate