VALERIA

ARTINANO

adwuu3@r.postjobfree.com

475-***-****

Stratford, CT 06614

Dynamic Bilingual Customer Service Representative with 5 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. PROFESSIONAL SUMMARY

YouTube - Bilingual Customer Service Representative Remote • 12/2022 - Current

Amazon - Customer Service Representative

Remote • 12/2019 - 06/2021

The Central Veterinary - Sales Representative

Costa Rica • 10/2018 - 12/2019

WORK HISTORY

Utilized Spanish and English proficiency to build relationships with Spanish or English-speaking customers.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

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Responded to customer calls and emails to answer questions about products and services.

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Provided language translation services for customer service inquiries.

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Responded to customer requests for products, services, and company information.

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• Investigated and resolved accounting, service and delivery concerns. Followed-through on all critical inter-departmental escalations to increase customer retention

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Offered advice and assistance to customers, paying attention to special needs or wants.

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Exhibited high energy and professionalism when dealing with clients and staff.

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• Maintained up-to-date knowledge of product and service changes. Presented professional image consistent with company's brand values.

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Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

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Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

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SKILLS

• Productivity Standards

• Operational Efficiency

Membership Inquiries and

Renewals

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• Livechat Messaging

• Till Counting

• Call Volume and Quality Metrics

• Sales and Upselling

• Call Volume Analysis

• Clinical Translation

• Customer Service and Assistance

• Customer Data Confidentiality

Document and Records

Management

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• Strong Telephone Etiquette

• Dispute Resolution

• Customer Account Management

• Client Meetings

• Microsoft Office

• Crisis Management

• Trained in Salesforce

• Client Resolution

• Customer Retention Strategies

• Performance Goals

• Spanish Interpreting

• Communications Strategies

• Understanding Customer Needs

Administrative and Office

Support

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ESFA

Costa Rica

Bachelors: Veterinary Medicine

(Pre-Veterinarian)

EDUCATION

Liceo Bilingue De Belén

Costa Rica • 12/2017

Bachelors: Highschool

English

Native or Bilingual

Spanish

Native or Bilingual

LANGUAGES

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