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Personal Information

Name: Payam Nikneshan

Email: adwuu1@r.postjobfree.com

Gender: Male

Marital status: Married – 1 child

Date of birth: 02/02/1980

Nationality: Iran

Academic qualifications:

1-PhD in industrial management- Systems- Azad University of Esfahan- Iran – Education Continues. 2- M.A. in industrial management – Production – Azad University of Najafabad - Iran – 2005-09-01. 3- B.Sc. in Management – Payame Noor University- Iran – 2002-9-22. Title of M.A. Thesis:

An Integration of QFD and CRM with an Investigation, a case study in Iran Khodro Industrial Group. Title of PhD Thesis:

Proposing a Framework for Analyzing the Effect of Lean and Agile Innovation on Lean and Agile Supply Chain in the Industrial sectors of Isfahan Province.

Specialized Fields:

Human Resource Management

Systems & Methods Management

Strategic Management

Customer Relationship Management

Service Management

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Job Background:

1- Vice President of Human Resources capital & Organizational Excellence in Kimia holding, Iran, 2020- 2022.

2- Vice Chairman of board of directors at Sepahan Tourism Company, Iran, 2020-2022. 3- Director of Human Resource and administration department at Mahan Sepahan steel company, Iran, 2017-2020.

4- Director of Planning, systems and methods at Mahan Sepahan steel company, Iran, 2017-2020. 5- Director of human resource and administration department at Entekhab holding, Iran, 2014-2016. 6- Director of human resource and administration department at Mahan Sepahan steel company, Iran, 2012-2014.

7- CEO Consultant at Mahan Sepahan Steel Company, Iran, 2011-2012. 8- Expert of Industrial and Mining Planning and Development Department at Isfahan Province Industries and Mines Organization, Iran, 2006-2013.

9- HR Consultant of Royal Arena sports complex, Iran, 2018. 10- Consultant of Human Resources and Systems at Rock Zagros Pasargad Company, Iran, 2019. 11- Consultant of Human Resources Plan at Shayan Spadana Company, Iran, 2011. 12- Consultant of Human Resources Plan at Pouyanegar Company, Iran, 2011. 13- Chairman of board of directors and director of the planning and training department at Behine Sazan Bazar Iranian Company, Iran, 2010-2011.

14- Member of Brand Commission in Isfahan Chamber of Commerce, Industries, Mines and Agriculture, Iran, 2012.

15- Editor of Donyaye-Eghtesad newspaper, Isfahan branch, Iran, 2011. 16- Director of Human Resources Training at Mahan Sepahan steel company, Iran, 2008-2011. 17- Head of Productivity Committee at Sepahan Mahan Steel Company, Iran, 2010. 18- Head of the job classification committee at Mahan Sepahan Steel Company, Iran, 2010-2014. 19- Lecturer of MBA courses - management and marketing issues, 2009. 20- Lecturer of the agricultural engineering system course, Iran, 2011. 21- Member of the Iranian Association of Management Sciences, Iran, 2005-2022. 22- Member of Human Resources Empowerment Foundation, Iran, 2008-2022. 23- Member of the Young Researchers Club, Iran, 2014-2018. 24- Member of performance evaluation committee at Industries and Mines Organization, Iran, 2006- 2011.

25- Compiler of the progress document of the industry and mining sector, employment and investment document of the industry and mining sector, Iran.

26- Member of the drafting group of Zayandeh Rood water management document at Isfahan Industry and Mining Organization, Iran.

27- Expert in the law of targeting subsidies in the Organization of Industries and Mines of Isfahan province, Iran.

28- Secretary of the Productivity Committee and member of the Change Council of the Organization of Industries and Mines of Isfahan, Iran.

29- Cooperation with Apadana Company in the recognition phase of the automation project of Mobarake Steel Engineering Company, Iran.

30- Teacher at Sama school, Najafabad University, Iran, 2005. 31- Internal manager at Behfaram Company, Iran, 2005. 3

Research Activities:

- A study of the integration of QFD and CRM in after-sales service department of Iran-khodro Company

- Isfahan regional office.

- Researcher and founding member of the NGO of Andisheh Tadbir (Management research).

- Project of government employees' suggestions system, cooperation with Isfahan Governorate.

- Implementation the project of Total Value Management (TVM) project in the automotive industry.

- The project of anticipating the problems at Mahan Holding.

- Secretary of the scientific conference of Iran's development model.

- Maintenance and updating of IMS systems in Foolad Mahan Sepahan Company, 2016-2020.

- Strategic Plan in Kimia Sepehr Azarakhsh Holding, 2021.

- Market research at SBR Company, 2021.

- Managing the acquisition of IMS standards in Kimia Sepehr Azarakhsh Holding, 2022.

- -Designing the organizational structure in Kimia Sepehr Azarakhsh Holding, 2022.

- Preparation the job description in Kimia Sepehr Azarakhsh Holding, 2022.

- Designing the organizational structure at Keramatian carpet Co., 2022.

- Preparation the job description and payroll regulation at Baspar Chemi Spidan Holding., 2022.

- Designing the evaluation model for boards of directors and CEOs at Chodansazan Co., 2022. Articles:

1- The role of customer relationship management in the quality of electronic services, (2004) Isfahan University Research Week- in Persian Language.

2- Application of QFD in website design, (2004), Sheykhbahaei University Research Week- in Persian. 3- Integration of CRM and QFD: A Novel Model for Enhancing Customer Participation, International conference of management, Tehran, 2004.

4- Integration; for continuously improving the supply chain- value, National Conference of Logistics and Supply Chain, 2004.

5- Challenges of the comprehensive model of business and electronic activities in Iran for working with global economy, Conference of Iranian economy and global economy: challenges and opportunities, Shiraz, 2005.

6- Knowledge-based development; a request for southern countries in the world arena, Conference of Iranian economy and global economy: challenges and opportunities, Shiraz, 2005. 7- A comprehensive model for classifying performance indicators by analyzing employee-employer interaction, the sixth international conference of quality managers, Tehran, 2005. 8- Development based on research and development, Conference of research and development centers for industries and mines, 2005.

9- Integration of Kano and SERVQUAL analytical models, a case study in a travel service company, the fifth international management conference, Tehran, 2007. 10- An Integration of QFD and CRM with An Investigation in Iran Khodro Industrial Group(Automobile Maker Co.), 2008,

11- Higher education, the challenge of Iran's development in the path of globalization - a case study in the department of Management, National Conference of Iranian Economics, Babolsar, 2013. 12- Organizational development based on education; Necessity and solution of Iran's progress, National Conference of the Third Millennium and Humanities, Center for the Development of Modern Education in Iran, Shiraz, 2015.

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Honors:

1. Emerald Best Paper Selection for an article published in the journal TQM, 2009. 2. An Integration of QFD and CRM with an Investigation in Iran Khodro Industrial Group (Automobile Maker Co.), 2008.

3. ISO 9001:2015 - Quality Management System Auditor/Lead Auditor Training Course, SGS IRAN, 12 August 2016.

Soft wares:

1. Word

2. Excel

3. Power point

4. Internet

5. MS Project

6. MSP

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