Rural Carrier Associate
Resume:
JENNIFER HENDREN
*****************@*****.*** Rocky Top, TN 38425 731-***-****
SUMMARY
Human Resources Assistant with passion for performing support duties and process work within HR department. Skilled at multitasking, handling appointments, organizing and preparing reports and logs. Follows procedures and applies HR knowledge to accomplish tasks and duties. Performs a variety of clerical and technical support services for HR department. Supports pre-employment, staffing and onboarding processes and troubleshoots issues to meet company needs. Exhibits high level of discretion to handle sensitive and confidential information.
EDUCATION
(Some College) Administration
• Miller Motte Community College - Clarksville, TN
High School Diploma
• Montgomery Central High School - Cunningham, TN - May 1990
Cosmetology
• Queen City College - Clarksville, TN
Mail and Package Delivery
• Rural Carrier Academy - Nashville, TN- June 2015
Presentation Skills
• Clifton, TN- July 2022
CPR Education/CPR Instructor Training
• Clifton, TN- July 2022
Leadership
• MKL 100 - Nashville, TN - October 2022
EXPERIENCE
CoreCivic Inc. Clifton, TN
Human Resources Assistant, Jan 2022 - April 2023
• Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
• Created, organized, and maintained employee personnel files to keep sensitive data secure.
• Conducted employment verification and background investigation to facilitate hiring process.
• Reviewed and processed payroll related actions to drive data accuracy and comply with company policy and federal/state regulations.
• Guided employees through automated self-service platform for real time attendance tracking and queries.
• Assisted with planning, organizing, and coordinating company events.
• Organized and attended hiring events and participated in job fairs to network with potential candidates.
• Created and maintained internal job descriptions and postings to accurately reflect roles.
• Worked with HR department to devise and update policies needed for corporate accountability and workplace health.
• Assisted candidates with application processes by answering questions about applications, performing background checks, providing I-9 forms and handling drug screening paperwork.
• Initialized background checks for potential new hires.
• Handled sensitive and confidential employee information with complete discretion.
• Processed onboarding paperwork for new hires and rehires.
• Processed employee status changes, keeping human resources systems and employee records up to date.
• Created and managed more than 150 confidential personnel records.
• Supported top talent identification processes by interviewing candidates and executing onboarding orientation, and benefits processes.
• Conducted job applicant background checks in accordance with policy and procedures.
• Assisted with employee termination process to drive consistency and reduce discrimination claims.
• Automated office operations, record tracking, and data communications.
• Optimized traceability, developing organizational filing systems for confidential employee records and reports.
• Submitted monthly, quarterly, and weekly reports to management for mandatory reporting.
• Delivered employee feedback to management for corrective action.
• Supported multiple clients in enrolling personnel and administrating employee benefits.
Indiana Transport Elkhart, IN
Owner/Operator Truck Driver, Dec 2020 - Nov 2021
• Retained valid proof of insurance and registration in vehicles.
• Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintain vehicle control.
• Loaded, balanced, and secured product to safely transport goods.
• Maintained telephone and radio contact with supervisor to receive delivery instructions.
• Hooked and unhooked trailers from tractor and converter dollies.
• Delivered customer orders to homes and places of business within established time frames.
• Established relationships with customers through use of interpersonal, active listening, and inquiry response skills.
• Completed transfers at hubs and final destinations to keep routes on schedule.
• Read and interpreted maps to determine vehicle routes.
• Inspected truck for defects and safe operating condition before, during, and after trips.
• Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
• Logged driving hours and fuel usage data on time to keep records current.
• Conducted emergency roadside repairs, changed tires, replaced light bulbs, and installed fuses and tire chains.
• Maintained safe driving habits to protect company property and public on roadways.
• Conducted daily DOT pre tip inspections according to set checklist, to reduce risks or delivery delays.
USPS Dresden, TN
Rural Carrier Associate, May 2015 - Dec 2020
• Planned efficient routes and adjusted strategies based on current weather and traffic.
• Scanned labels on letters or parcels to confirm receipt.
• Obtained signed receipts for registered certified and ensured mail collecting associated charges and completing necessary paperwork.
• Assisted customers by lifting heavy packages and placing parcels by front door or garage.
• Used road maps or GPS to verify routes and designated addresses.
• Provided change of address cards and other postal forms upon customer request.
• Inspected vehicle delivery prior to shifts, immediately reporting problems and safety hazards to supervisors.
• Sold stamps and money orders to mail customers along the daily route.
• Delivered mail to residents and businesses within assigned area.
• Drove right-hand vehicle and delivered mail to rural locations.
• Collected mail from customers and brought back to facility for processing and sorting.
• Followed strict package safety standards to protect customers and team members.
• Met performance targets consistently through hard work and efficient handling of each stop.
• Distributed parcels and letters across 108-mile daily route of homes and businesses.
• Handling missing postage and returned mail for route customers.
• Sorted mail arranging in delivery sequence for distribution.
• Obtained signatures for registered, certified, and insured mail.
Shear Glory Dover, TN
Business Owner/Manager and Operator, Oct 2013 – Jan 2018
• Consulted with potential clients to determine how the company can best meet their needs.
• Made financial and logistics decisions in the best interest of the company.
• Took care of escalated customer concerns to increase satisfaction.
• Developed estimates for cosmetology services based on in-depth knowledge of labor and material expenses.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Managed operations, budgeting, accounts payable, accounts receivable, and payroll.
• Resolved issues quickly through research and quick decision making.
• Kept record for production, inventory, income, and expenses.
• Reconciled daily sales, prepared bank deposits, and assessed financial transaction reports.
• Established favorable relationships with vendors and contractors, facilitating contract negation and development of marketing sales strategies.
• Conducted market research to stock latest inventory.
• Examined and inspected stock items for wear and defects.
• Contacted vendors for product supplies to facilitate delivery.
• Mentors and trained new hires on sales, techniques, and customer service procedures.
• Interviewed, trained, and supervised employees.
• Prepared weekly schedule to verify proper floor coverage within fiscal guidelines.
• Developed business from the ground up and prepared records/operations for smooth hand over to new owners.
SKILLS
• Hiring and Retention
• Affirmative Action Compliance
• Personnel records maintenance
• Compensations/payroll
• Administrative Skills
• Word processing
• New Hire orientation
• Understanding of HR policies
• Good Work ethic
• Organizational skills
• People Skills
• Communication
• Data Management
• Flexible schedule
• Conflict resolution
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