Amal Yacout

Email address: adwutu@r.postjobfree.com

Cellphone #: 919-***-****

Address:

San Francisco, CA 94112

Education

AA Degree/Computer Science

Las Positas College, Livermore, CA

BS Degree/Agriculture Science

Alexandria University, Egypt

Certified Electronics Technician Velocities School Hayward CA

Certifications

CompTia Security+ Certified

Summary of Qualifications

•Dynamic, detail-oriented professional with over 12 years of hands-on operational and training experience in military and civilian environments.

•Provide end-user, Client Support Admin (CSA) and Network Computer Center (NCC) phone support. excellent communication, training, and customer service skills.

•Ability to remotely diagnose and troubleshoot IT issues utilizing suite of tools including RDP, remote assistance, active directory, various ticketing systems and more.

Professional Experience

Full time business support analyst in Goldman sachs from 2022 till now

Technician in John deere QA department fuquay varina.- North Carolina October 2021 – May 2022

Part time Tax Associate in H&R Block September 2021 – May 2022

IT Service Desk Technician - Lackland AFB (San Antonio, Texas) July 2010 -2015

•Provide prompt and courteous customer service

•Provide end-user, Client Support Admin (CSA) and Network Computer Center NCC) phone support.

•Account Administration using tools such as Active Directory and DRA.

•Remotely diagnoses and troubleshoots client workstations using Remote desktop or similar applications.

•Document all incidents using Remedy incident management application.

NSA Language Analyst – NSA Location (Germany) September 2009 – September 2010

•Performed duties as a language analyst for NSA.

•Cannot provide additional information regarding this position for security reasons.

Defense Intelligent Agency Translator (Baghdad, Iraq) May 2008 – September 2010

•Worked to translate full documents and full summary details documents for the DIA.

DOD Intelligence Analyst (Baghdad, Iraq) May 2004 – August 2008

•Worked for U.S. Army engaged in building Iraq’s infrastructure, Economic development and media.

•Worked with Civil Affairs.

•Fluent in all the Arabic dialogs such as Egyptian, Libyan, Syrian, Lebanese Tunisian Iraqi and all the dialogs of the gulf area

•Interpreted and translated sensitive intelligence documents and Interrogator at the detention.

•Accompanied U.S. Army Commanders as an integrator in the missions

•Attended meetings with the Commanders of the U.S. Army and Officials of Iraq like the Mayors, Chiefs of Iraqi Police, Iraqi Army.

Lab Technician - Clorox Technical Service (Pleasanton, CA) 2001-2004

•Developed new cleaning formulation technologies.

•Executed experimental data to successfully support a patent application.

•Independently analyzed and interpreted experimental data.

Lab Technician - Mallinckrodt Baker, Inc. (Hayward, CA) 2000 - 2001

•Lab data management: provided OA for chemical product analysis.

•Responsible for releasing chemical production materials.

•Created certificates of analysis for each chemical product produced.

•Supported chemical plant administrative functions.

•Provided translation for customers speaking Arabic.

High Level Technician/Engineering Department - Kobe Precision (Hayward, CA) 1997 2001

•Maintained quality assurance to meet inspection needs

•Identified potential problems on automated equipment

•Taught “Robot” new points to meet production and QA needs

•Calibrated equipment as required

•Communicated with project director on the status of the work area

•Provide training to the “clean room” inspectors from different countries

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