Service Agent Sales Manager

Rachelle Sanchez 205-***-**** – **** River Walk Lane Vestavia Hills AL 35216

Qualifications and Experience:

Sales and Catering - Convention Services - Banquet Operations

Seasoned Professional with extensive experience in Food & Beverage Sales and Operations in the Hospitality Industry. Consistently demonstrated my Solid Selling Skills which resulted in the increase in Revenue. Managed the day-to-day operations through proper scheduling and cross training.

11/16/2020 Holiday Inn Hoover – Director of Sales – Hoover AL 35244

Involved in Budgeting

Marketing Room Sales Planning during Covid19 and Creative Meeting Sales

Upgrading Banquet Menus, Room Rental and Changing Meeting Presentation

08/2019 /11/13/20 - Sales Manager - Hilton Garden Inn/Home2 Suites - Birmingham AL

Answered daily RFP’s.

Handled all SMERF accounts.

Updated Catering Menus and Prices.

Inside / Outside Sales calls.

Introduced myself to my new accounts to keep communication open.

Detailed all my events and blocked my rooms

02/2019-08/2019 – Director of Sales - Holiday Inn Birmingham Airport - Birmingham AL

Managed Daily Sales and Operations.

Oversaw Sales Manager and Sales Coordinator, worked with Food & Beverage

Answered daily RFP’s, Worked closely with Birmingham Convention Bureau.

Upgraded the daily catering menus and meeting room rental prices.

Worked with Food and Beverage Manager and Staff on timeliness of setting up a meeting room and the proper way of setting up a room.

09/2008-10/2018 – Banquet Director - Hyatt Regency Birmingham /Wynfrey Hotel - Birmingham AL

Manage the day-to-day Operations of the Banquet department.

Train New Hires on Set-Ups, Servings, Priorities, Equipment Care and Hospitality.

Train and Re-train current staff members on problem resolution and ownership.

Increased Guest Satisfaction Scores for Banquet Events and Meetings.

Purchase and Manage Banquet Supplies within my budget

Increase Revenue forecast through Upselling of additional services with our guests

Scheduling and Payroll were my responsibility, including yearly reviews and much more

Conduct Daily Pre-Event Meetings, Weekly Post Events and Monthly Department Meetings to ensure open communications is present.

Motivate Banquet Staff Members thru positive reinforcement and celebratory lunches.

Time lapse in between 2005-2008; moved out of state for 2 years.

04/2005-12/2005 Westin Michigan Avenue Chicago IL

Assistant Banquet Manager – Independent Contractor

Independent Contractor for Director of Catering and Banquets.

Time lapse between jobs: stay at home mom, volunteered at my son’s school as a teacher’s helper, Field Trips and Fund Raisers

07/2001 – 09/2003 – Catering & Sales Manager - Ashton Place – Willowbrook IL

Responsibilities were to sell meeting and social events.

Day of events I worked my events as the event planner.

Utilized space to its maximum potential for increased sales.

12/2000 – 07/2001 Wyndham Lisle Lisle IL

Director of Banquets:

Duties, hire staff, train, scheduling and payroll

Oversaw events

03/1999 – 12/2000 Sheraton Suites Elk Grove Elk Grove Village IL

Director of Catering:

Managed Corporate, Association Groups and SMERF Markets

Customized menus per guests requests and budgets

Created menus for weddings

Sales calls weekly to generate old and new business

References:

1.Jeanna McNair 205-***-**** Director of Convention Services

2.David Cohen 205-***-**** Independent Business Owner, Chamber of Commerce,

3.Tynette Lynch 205-***-**** CEO at Aldrich Gardens

4.Susan Wood 1-813-***-****

Education: Northwest Indiana University 2 years

Echols Hotel School – Certificate – Life Insurance - HelmsBriscoe

Additional hotels from 1983 to 2005: Westin, Holiday City Centre, Inn of Chicago, Sheraton

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