Customer Representative Service

Namita Gera Sachdeva

**** ***** **** *****, **** 1506

Mississauga ON, L5B 0K4

Cell: +1-647-***-**** ******.************@*****.***

To manage, promote and co-ordinate the operations in a manner that will ensure optimum utilization of the organization’s resources. Hone the targeted behaviours that contribute to the organization's goals and help achieve the organization mission and vision resulting in quality business growth and outstanding customer service. Participate fully as a member of the team and support a positive work environment that promotes the business' vision and legendary client experience Key Strengths:

Excellent organizational skills and ability to work within deadlines

Possess strong leadership skills with an ability to drive and motivate team

Superior decision making and analytical skills

Ability to influence cross functionally

Maintained accurate and efficient use of systems and procedures to process all client transactions

Energetic and lively with outstanding communication and interpersonal skills

Positive attitude, highly dependable and co-operative .

Efficient communication in English, Hindi, Urdu, and Punjabi Achievements:

Performer of the month award

Raised customer satisfaction scores by 100%

Facilitated and trained new hires on the team.

Professional Experience:

Customer Care - Consultant - Service Ontario (MPBSE ) - Nordia (October 2021 - 2023 at present )

Handling customer calls for License Plate Sticker Renewal.

Replaced lost and stolen license plates.

Determining refund eligibility and refund amounts related to license plate credits

Giving proper information and explaining the credit amounts.

Created escalation tickets for fraud and disputed credits.

Establish and maintain a solid network with the Team Leads and solving the disputed amounts.

Regular meetings with the Team Leads for excellent follow-up and learning to maintain a good relationship for customer satisfaction.

Careful strategic planning and identifying viable lead opportunities, enhancing the operation of the business, position, or reputation.

Identifying and mapping business strength and customer needs.

Help customer inquiries related to parking tickets and mobile deposit issues.

Solving issues related to Driving License and Permit issues.

Maintain up-to-date knowledge and understanding regarding the new updates, Service Ontario policies

Issuing cheques when the customer changes the Province or A family member is deceased by providing them the correct information and addresses to ensure that they receive the cheque .

Demonstrated excellent customer service that resulted in positive feedback from many customers. Customer Representative - Consultant Canada Post (Sep 2019 to Sep 2021 )

Sell postal products and service to the business community and public

Sort, distribute and process mail into appropriate classifications

Provide customers with information and forms

Address delivery and service difficulties to resolve problems thoroughly and quickly Job Responsibilities and Qualifications

Maintain and strengthen relationships with partners by adhering to disciplined relationship and management routines.

Supporting partners and their clients by delivering trusted and exceptional client experience

Provide technical expertise and advice to clients so that they better understand their unique needs and can then make informed decisions.

Onboarding, servicing, claims counselling and renewals handling

Contribute to team success through achievement of individual goals. Education:

High School Diploma 2003 Bhatnagar International School, New Delhi,IN

Bachelor of Arts University of Delhi (New Delhi India) 2006 Computer skills :

Microsoft office suite

References available upon request

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