Maintenance Technician Customer Service

DANA POLZIN

**********@*****.*** 660-***-**** Iowa Falls, IA 50126

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organizational ability

Troubleshooting strength

Safety-oriented mindset

Reporting and documentation

Supply ordering

Safety protocols

Cleaning and sanitizing

Maintenance Technician ZPH Cleaning - Dows, IA 02/2022 - 04/2023 Scheduled preventive maintenance programs to keep equipment in good working condition. Read and interpreted equipment and work orders to properly perform required maintenance services. Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.

Responded to personnel queries and troubleshooting requests to provide repair services to improve operations. Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules. Maintained clear and safe workspace areas to meet OSHA standards. Senior Sales Manager Cellular Sales Verizon - Pittsburg, KS 03/2018 - 01/2020 Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.

Pursued sales deals by qualifying clients, building individualized proposals and preparing final contracts. Strategically managed revenue streams by establishing sales targets, deployment strategies and go-to-market initiatives.

Researched competitors and stayed on top of current market conditions to survey landscape and anticipate roadblocks.

Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives. Tracked monthly sales to generate reports for business development planning. Performed sales consultations and educated clients on products and services. Created and maintained sales environment to support business objectives. Analyzed business and sales targets using critical problem-solving skills. Established new accounts and serviced existing accounts maintaining professional relationships. Prepared sales production reports for senior management. Prospected for new business using databases and other strategies to generate sales. Business Mobility Representative AT&T Mobility - Joplin, MO 11/2007 - 11/2019 Managed sales funnel effectively and forecasted requirements across multiple industry accounts. Coordinated with customer managers to develop and execute business plans. Communicated effectively with clientele to maintain customer satisfaction and loyalty. Built strong, professional relationships through identification of client needs, which increased overall sales and Summary

Skills

Experience

opportunities.

Learned customer needs and desires to suggest specific product options. Answered customers' questions and addressed problems and complaints in person and via phone. Assisted customers during selection process and helped choose perfect products to meet individual needs. Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.

Generated sales by prospecting leads, cold calling and negotiating advantageous deals. Increased repeat business using great customer service, problem-solving and conflict resolution skills. Made recommendations to customers to promote brand effectiveness and product benefits. Networked to build client base and promote products to new and existing clients. Provided accurate and detailed quotes for customers to maintain customer satisfaction. Stayed on top of changes in company offerings and policies by remaining in frequent contact with service, inventory management and technical personnel.

Promoted memorable shopping experiences resulting in increased customer retention and loyalty. Pittsburg State University Pittsburg, KS 05/2007 Bachelor of Arts: History

Education and Training

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