Service Representative Patient
Resume:
Jeslyn Johnson
Professional Summary
Dedicated professional who strives to build an effective team that works well together. Organized and reliable. Focused on being result-orientated and strives to go above and beyond. Enthusiastically determined and hard working in continually learning more and doing more. Find challenges intriguing. Highly skilled with over three years of experience in the healthcare field as a patient service representative where I continually grew and moved up in positions that I held. Dedicated to provide the support to a team with rapidly evolving and changing markets. Proactive in addressing and resolving issues.
Work History
Patient Service Representative Lead – Aurora Health Care Bay Area
Marinette, WI
04/2021 – 4/2023
Lead Back to Basics training for all PSRs in the market, covering 5 clinic locations and many specialties.
Chairman of the Patient Experience Team.
Handle call-ins for Patient Service Representatives and Clinical Staff and figure out coverage.
Create weekly schedules for Patient Service Representatives.
Handle all time off requests for staff.
EPIC and Revenue Cycle resource for staff.
Assisted with the training of new team members.
Handle timecard edits.
Lead the visit closure team, a focused strategy for the system to improve closure scores successfully.
Patient Service Representative – Aurora Health Care Bay Area – OB/GYN & Oncology
Marinette, WI
01/2020 – 04/2021
Manage 70 calls per day.
Handle the processing of referrals, business messages, and FMLA paperwork.
Maintained accurate clinician schedules – blocked for surgeries, meetings, and scheduled patients.
Register patients, verify insurance coverage, and obtain accurate demographic information.
Schedule radiation, IV therapy, nurse and lab appointments.
Monitor patient flow to ensure they were cared for efficiently and in the most courteous manner.
Collect accurate co-pays and compile daily financial records.
Followed protocols to safeguard patient confidentiality.
Loopy’s in Loomis – Bar Manager
Porterfield, WI
11/2016 – 11/2020
Strategize plans to increase bar revenue through innovative promotional concepts.
Created and planned customer-focused events
Maximize customer service by training staff.
Oversaw operations and resolved issues.
Recruited, hired, and trained staff on bar practices, customer service standards, and productivity strategies.
Rost-Huebner, Retirement Community – Caregiver
Crivitz, WI
10/2013 – 09/2015
Assessed medical needs, blood pressure and other vitals.
Helped clients with personal therapy/stretching per orders.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Changed dressings, maintained proper healing and sanitary measures.
*************@*****.***
Porterfield, Wisconsin
Marinette, Wisconsin 54143
Skills
Relationship building
Training
Multidisciplinary team collaboration
Team Building
Organized
Multi-task
Certified in BLS
Education
Northeast Wisconsin Technical College
AS, Health Care Business Services
University of Wisconsin
Green Bay, WI – Expected Graduation: 2023
Bachelor of Science: Organizational Leadership with a Healthcare Management Emphasis.
Honors/Memberships
Leadership Role for Clinical Leaders for Public Safety;
Business Office Shared Decision Team
PTO Process Team
National Honor Society;
Phi Sigma Pi
.
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