Araceli Hernandez

*** ******** ** *******, ** ***06 adwus1@r.postjobfree.com 484-***-****

Qualifications Summary

Highly personable Customer Service Professional with over twenty years of experience in account management, claims and sales processing, and call-center operations within the manufacturing, real estate and entertainment industries. Strong analytical and planning skills combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision. I’m a self-motivator with high energy and bilingual.

Talent for identifying customer needs and presenting appropriate company product and service offerings.

Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings.

Expertise in resolving escalated customer service issues.

Secured numerous company achievement awards for delivery of exceptional customer service.

A solid background in sales, purchasing, accounting, manufacturing and product experience.

SAP Experience

Employment Experience

READING HOSPITAL/ TOWER HEALTH – Reading, PA 2019 to Present

Guest Service Attendant

Greet cordially and listen intently in order to provide the information or personalized service that creates a memorable experience for all visitors and patients. Administer the Hospital's Visitor and Parking policies. Alert staff to Emergency situations, OB Alert, Medical ERT and or Code Blue.

Responsible to create passes to everyone coming into to the hospital

Approach and greet individuals on arrival and prioritize various needs and or emergent needs.

Coordinate patient arrivals with treatment and surgery schedules, as is appropriate for the assigned lobby.

Assist all authorized personnel requiring access to the Research Lab with the removal of deceased, delivering of decedents, proper identification of decedents, on an as needed basis if no guards are available.

Assist patients with their scheduled appointments, by giving them directions or answering any questions they may have

FEDERAL MOGUL S.P. G. – Exton, PA 2007 to 2022

Inside Sales / Customer Service / Manufacturing / Purchasing / Acct Receivable

Served as an inside sales associate for one of the world’s foremost supplier of protective solutions, our goal is to answer customer phone calls or to respond to customer request within two hours and build positive relationships with the customer, ability to handle and diffuse difficult situations, to use knowledge and interpersonal skills to effectively problem solve for positive outcomes, process paperwork for product return and other customer credits, handle all expedites, process customer orders, provide customers with product availability and delivery information, prepares standard book price quotations for customer using a computer tracking system.

Responsible for more than 500 customer accounts.

Act as a customer liaison with Manufacturing, Shipping, Quality, Planning, Sales, Finance and Product Management regarding customer matters.

Perform contract review, processes customer orders using specifications numbers, special pricing or instructions and works to resolve any problems or inaccuracies in 24-48 hours

Understand and adhere to all company and department goals, processes and procedures.

Manufacture samples for customers.

Create PO for vendors

Issue Credits and Debits

LOWELL HOMES INC. – Miami, Florida 2004 to 2007

Customer Service Manager / Sales

Served as a sales associate for one of the South Florida’s leading builders and developers for communities built in Homestead, Florida and now as a customer service supervisor in our homeowners’ warranty program, lead team of 10 to 15 employees in a daily manner. Collaborate with Customer Care Manager to create strategic plans to enhance customer satisfaction. Provide employees with tools to maintain and increase service levels to both internal and external customers. Work closely with other departments to promote sales contests, clarify information, and distribute reports. Gather, analyze, and report daily/weekly/monthly sales and service statistics.

Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures.

Increased employee knowledge by assisting with development and implementation of product-awareness program.

Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies.

Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management

Education

University of Phoenix

BA, Business Administration

Certifications

BLS Certification

Reference Upon Request

Contact this candidate