Pharmacy Technician Customer Service

HEIDI CAIN

***********@*****.*** 559-***-**** Salem, OR 97303

Summary I'm a licensed pharmacy technician who has worked for the same company for 17 years. I'm a hard working and committed employee who you can always depend on. I strive to give the best customer service by building relationships with the patients. I've had many years of experience in typing, filling, and labeling prescriptions while also monitoring inventory. I have excellent phone skills while interacting with Dr. offices, patients and insurance companies. I'm confident that I would be an asset to your company.

Skills • great customer service

• professional phone skills

• accurate typing of prescriptions

• proper filling and labeling of medications

• processing insurance

• maintaining inventory

Experience Pharmacy Technician 01/2005 - Current

CVS Pharmacy Keizer, OR

Create customer profile and input all of the patients information including allergies and insurance information

Type and fill prescriptions accurately according to the pharmacist's orders Inspect medications to make sure they are all in date. Pull expired drugs off shelves and dispose of per pharmacy guidelines

Transmit claims to insurance for payment

Answer and make phone calls to problem solve and fulfill patients' requests Stocking vials and all pharmacy supplies.

Maintain clean and organized pharmacy shelving and work areas Waiting on patients while showing them empathy and attentiveness Education and

Training

High School Diploma 06/1985

Mt.Whitney High School Visalia, CA

Certifications and

Licenses

Current Oregon State Pharmacy Technician License

T-0026706

H

C

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