Data Entry Service Representative
Resume:
Lumethra Jones
La Vergne, TN *****
******************@***********.***
· Lumethra is a result-oriented professional with experience working as a Accounts Receivable. She holds an associate degree in business management at AZ Institute of Business and Technology Mesa, Mesa, AZ. She has experience Responsible for monthly billing, daily posting of payments and collection and processed multiple loans on a day-to-day basis Accepted customer payments Maintained a balanced cash drawer, She has Maintained client accounts, call logs, accounts, activities. She is proficient in MS Word, Outlook, Excel, Microsoft Suite, Data entry and management, Knowledge of key accounting principles and procedures, Clients Interaction, Customer satisfaction, Process improvement Quality. She is currently located in Lavergne, TN. She will be available for an interview within 24 hrs. of prior notice.
· Having excellent communication skills utilized in resolving customer queries
· Sound knowledge of collection and claims procedures
· Attention to detail and organizational skills evident in the preparation of accurate weekly and monthly reports within tight deadlines
· Having a good understanding of general accounting procedures
· Responsible to researched and resolved collections and billing disputes with tact and efficiency.
· Possess excellent communication and strong interpersonal skills. Work Experience
Title Clerk.
Pace Finance
August 2022 to December 2022
· Processed and organized documentation for vehicular sales and transfers, managed titles and organized company inventory
· -Responded to and resolved customer title issues, reviewed records and identified mismatched or incorrect records
· -Entered title and auto information into company database, managed and monitored the status.
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Kroger’s
07/22 - present Scanning invoices
Accounts Receivable Specialist
Cumberland International Truck
August 2020 to January 2021
• Routinely contacted account holders with balances over 30days past due to resolve delinquencies.
• Generated, mailed and monitored invoices.
• Updates receivables by totalling unpaid invoices
• Maintains records by Microsoft excel invoices, debits, and credits.
• Assist Credit and Collections as needed with questions on customer invoices.
• Evaluated open accounts to look for past-due balances and pursue collection strategies.
• Researched and resolved collections disputes to maintain customer relationships.
• Researched and resolved collections and billing disputes with tact and efficiency.
• Collections on past due accounts
• Responsible for monthly billing, daily posting of payments and collection using Excell.
• Responsible for maintaining pivot tables in Excel Accounts Receivable Specialist
Nextgen Technologies Inc. - San Jose, CA
June 2019 to October 2020
· Routinely contacted account holders with balances over 30days past due to resolve delinquencies.
· Generated, mailed and monitored invoices.
· Updates receivables by totalling unpaid invoices
· Maintains records by Microsoft excel invoices, debits, and credits.
· Assist Credit and Collections as needed with questions on customer invoices.
· Evaluated open accounts to look for past-due balances and pursue collection strategies.
· Researched and resolved collections disputes to maintain customer relationships.
· Researched and resolved collections and billing disputes with tact and efficiency.
· Collections on past due accounts
· Responsible for monthly billing, daily posting of payments and collection using Excell.
· Responsible for maintaining pivot tables in Excel Accounts Manager
First Heritage Credit - Lebanon, TN
April 2016 to June 2019
· Be the primary point of contact and build long-term relationships with customers.
· Responsible for keeping current clients satisfied and delivering exceptional client service.
· Contacted customer regarding past due accounts.
· Processed multiple loans on a day-to-day basis.
· Collection calls on vision claims and provider accounts
· Reviewing Accounts Receivables for accuracy
· Assist in Accounts Receivable collections
· Accepted customer payments. Maintained a balanced cash drawer.
· Responsible for Receiving, processing and posting customer payments with accuracy August 2015 to April 2016
Assistant Manager
Security Finance - Smyrna, TN
December 2014 to August 2015
· Be the primary point of contact and build long-term relationships with customers Responsible for keeping current clients satisfied and delivering exceptional client service
· Contacted customer regarding past due accounts
· Processed multiple loans on a day-to-day basis Accepted customer payments Maintained a balanced cash drawer.
Manager/ Divisional Training Manager
Advance America - Smyrna, TN
October 2004 to November 2014
· Maintained and improved all centre operations by monitoring system performance
· Identifying and resolving problems
· Preparing and completing action plans
· Completing system audits and analyses
· Managing system and process improvement.
Branch Representative
Sun west Federal Credit Union - Phoenix, AZ
July 1997 to June 2004
· Provided assistance to all customers coming to branch and schedule all service calls.
· Assisted customers with receiving deposits, withdrawals, and cashing checks.
· Provided excellent service for all customers to ensure optimal level of customer satisfaction and resolve all issues.
· Conducted surveys on all present customers and established quality for all employees and maintain professional relationships with all customers to maintain effective interaction channel. Customer Service Representative
Circle K Corporation - Phoenix, AZ
June 1989 to June 1990
· Assisted all clients with any issues they had regarding their experience. Provided support to all customers to resolve all issues.
· Prepared and ensured compliance to work schedule to meet all business requirements for clients Ensure compliance to all cash transactions according to required procedures and performance standards and assist to balance all transactions at end of shift. Education
Business management
AZ Institute of Business and Technology - Mesa, Mesa, AZ January 1997 to December 1997
High School Diploma
Westwood High School - Mesa, AZ
January 1976 to December 1976
Skills
• MS Word, Outlook, Excel, Microsoft Suite, Data entry and management, Knowledge of key accounting principles and procedures, Clients Interaction, Customer satisfaction, Process improvement Quality
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