Elisa Oliver

Denver Co

720-***-****

adwuph@r.postjobfree.com

Objective

Looking to pursue a new career opportunity within an organization that has room for growth, with ability to utilize my organizational and communication skill sets, as well as learn new skill sets that will be beneficial to me as well as my employer.

Skills

·Problem solving

·Microsoft Outlook and Word

·Critical thinking

·Excellent communication/ Customer service

·Strong collaboration with employees and customers

·Ability to type

·10 key/ data entry

Experience

Sprouts

Deli Clerk, Denver, Co

03/2022-current

•Prepares food for customers, including slicing deli meats and cheeses, making sandwiches, and pricing and packaging items

•Unloads daily deliveries

•Makes sure the deli display cases are organized and fully stocked with fresh food.

•Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues

Safeway

Deli Clerk- Denver, Co

6/2021-3/2022

•Prepares food for customers, including slicing deli meats and cheeses, making sandwiches, and pricing and packaging items

•Unloads daily deliveries

•Makes sure the deli display cases are organized and fully stocked with fresh food.

•Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues

Comcast Customer Service Representative- Denver, Co

08/11/2020-04/21/2021

communicating and explaining basic account information to the customer

Accurately calculate and communicate taxes, fees, one-time charges, and/or recurring monthly fees.

Explains billing cycles, processes, and prorates effectively to ensure that customers understand their statements.

Corrects discrepancies on customers’ billing statements, and researches customer billing situations as

Prepares work orders, processes payment information, and attempts to collect delinquent account balances.

Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues

AAR/Account Administration Representative -Kaiser Permanent -Denver Co

10/2018-10/2018

•Process account changes in Common Membership and ensure documents are files correctly as well as ensure documents are filed correctly in Macess

•Performs account maintenance related to membership processing enrollments, corrections, retroactivity adjustments and terminations, plan changes, and address changes among other demographics.

•Processing membership eligibility reported electronically.

•Answering, researching, issuing and resolving problems related to medical records numbers (MRN) and performing any required follow up activities.

•Perform other duties as they are assigned.

Service Writer-Walmart- Denver, Co 9/23/2017-6/2018

•Greeting customers

•Documenting any vehicle issues

•Preparing cost, estimates

•Part Sourcing and purchasing

•Finalizing customer transactions

Customer Service Manager-Walmart- Denver, CO

9/2015-9/2017

•Ensuring proper operations in the front of the store provides change for cashiers,

•Prepares cash registers and performs register audits.

•Approve bank cards or checks, address any register shortage concerns and train employees.

•Handling customer complaints/resolve issues

•Promoting positive work environment for employees by leading by example

Warehouse-CTDI-Aurora Co

9/2011-5/27/2014

•Receiving and processing incoming stock and material

•Picking and filing orders from stock

•Packing and shipping orders

•Managing, organizing, and retrieving stock in the warehouse

Office Coordinator - Lemo-Window Tint -Denver Co

7/2007-1/23/2009

•Answer phones, emails.

•Put together all paperwork depending on what kind of tint

•Check all paperwork and required signatures, scan all documents into system

•Handle all incoming and outgoing paperwork, packages, and supplies.

•Assist customers with client paperwork, work board update, maps ect.

Customer Service Technical Support Rep- Dish Network -Denver, Co

3/8/2004-12/13/2006

•Assists with Customer Service calls and overflow walk-up volume when needed.

•Review, verifying correct customer information and product information.

•Process customer requests for new and additional equipment

•Process all returned customer mail.

•Respond to customer emails from the Customer Service Email Inbox

•Process inbound mail, which includes payments, account updates

•Process requests for new accounts

Education

·High School Equivalent 1994

·Concorde Technical College 2010

Contact this candidate