Claims Adjuster Customer Care
Resume:
Noah Kiarie
Wambu
*********@*****.***
Pflugerville TX, 78660
Motor Claims Adjuster, Quality auditor,
Unique individual with a wealth of knowledge in Motor claims management and customer care, Investigative claims and Fraud detection, Negotiation skills in resolving claims to the satisfaction of all parties. Winsome interpersonal skills that instill Customer confidence and loyalty.
Areas of Expertise
- Insurance adjusting and valuations / Repair estimates / Customer care management
- Collision repair process and spray painting / Professional Report writing/ Client relationship Management - Material damage specialist - Field Auto Appraisal
- Operation Maintenance - Investigative Research/Analysis
- Workflow Trainer - Customer / Client relations
- Technical Proficiency - Restoration & Fabrication
- Vehicle Damage Appraisal - Claims examination / Management
- Scheduling / Time management - Subrogation review
- Employee Supervision / Management - Diagnose / Troubleshoot problems
- Arbitration & Negotiations
Employment History
Motor zone Adjusters Ltd - Nairobi, Kenya – Technical Director - March 2008 to date – Remote
• Coordinate daily adjusting loads of the Adjusters and follow up on concluded cases
• Offer professional advice to General Insurance Underwriters on motor repair processes and the introduction of new generation automobiles to enable them determine competitive premiums.
• Organize and run Customer Care programs for Collision repair garages to enhance their communication skills and promote customer care and retention.
• Coordinate Skill Upgrading programs with leading Motor Dealerships within and abroad to ensure that our staff are up to date with the changing technology. Neotech Motors Ltd Nairobi, Kenya - Technical Director - January 2000 February 2007
• Designed and implemented all repair damage Report Forms in accurate and easy to use format.
• Designed and implemented Company standing procedures on how to use tact and diplomacy when dealing with External and Internal customers.
• Developed and gained approval to launch Mechanic of the Year Award for the best Mechanic with the highest score in customer survey feedback. Marshals East Africa Ltd – (Peugeot Automobile Dealership) - Group Training Manager - April 1989 December 1999
• Coordinated Skills Upgrading Programs in 14 country wide Branch Network with
$250,000.00 annual training budget.
• Developed and gained approval to host an Incentive Scheme (Individual Bonus Scheme) that raised Customer service level targets of 98.5% to improve company focus on Customer satisfaction.
• Peugeot Regional Training Coordinator in East Africa, Zimbabwe, Seychelles and South Africa. Effectively helped all business profit centers to develop plans and objectives with setting targets and appraisal systems. Education & Certification
- Bachelor of Science - Business management Major,
- All lines Adjuster (Texas Department of Insurance),
- IMI Member, Institute of the motor Industry (London),
- Motor Vehicle Technician Part 3 Final
- Diploma Technical Education – KTTC, Nairobi Kenya
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