*** ***** **** ** *** A

Florence, SC *****

Phone 843-***-****

ASHLEY ANDREWS

PROFESSIONAL SUMMARY

Over 10 years of Excellent Customer Service. Ability to Accomplish all tasks with short suspense. Impeccable leadership skills.

SKILLS

Medical Service of America Customer Service Representative October 2018 - August 2019 Medical Service of America Lexington, SC

Receiving inbound and outbound calls from and to patients that need medical supplies. Received and processed cash and credit payments.

Mail correspondence letters to patients.

Contract doctor offices for renewal of patient's prescriptions.

Faxing, emailing CMN and logging documents.

Follows all procedure and staying in compliance.

Educate customers on medical supplies and offer new products.

Outbound calls to for collections accounts

Spectrum Customer Service Representative August 2017 - October 2018 Spectrum Service West Columbia, SC

Assisted with finance sending invoices and posting payments.

Accepted and processed customer payments in cash, credit cards and checks, checking for validity.

Reviewed and created work orders, generated invoices to ensure there were no issues with future billing.

Supervisor as needed assisted with reports from past due surveys.

Responsible for receiving inbound and outbound calls relating to construction surveys and invoices.

In and Outbound collection on accounts that were past due.

acknowledged customer issues and resolved their problems quickly and efficiently.

Assurant Specialty Property Hazard Insurance Specialist August 2009 - August 2017 Florence, SC

Accepted inbound and outbound calls while processing customers' hazard insurance claims.

Effectively communicated with other employees and upper management to ensure complete care of customers.

Deposit insurance claim checks. Completed stop payment and redeposit, disburse payments from escrow accounts, verify policy coverage, and make necessary changes.

Process payments from established escrow accounts to ensure continuous coverage. Identify policy type and determine appropriate action needed.

SYKES Customer Service Representative October 2007 - August 2009 Kingstree, SC

Respond to high call volume of inbound call center.

Handle escalated calls from irate customers.

Outbound sales calls to offer new products and services. Calibrate with management to make sure the customer had received excellent customer service.

Received and processed cash and credit payments.

Outbound calls for collections accounts.

EDUCATION

Lake City High School Diploma May 2004 Lake City High School

Florence-Darlington Technical College, Florence, SC

Accounting courses