Helen Pleasant

Customer Service Agent

Philadelphia, PA 19143

adwuo8@r.postjobfree.com

+1-267-***-****

Talented, empathetic, professional adept at providing a wide range of consumer based needs. Authorized to work in the US for any employer

Work Experience

Special Education Classroom Assistant

School District of Philadelphia

November 2018 to January 2021

Customer Service Agent - Call Center

Alliance Data - Columbus, OH

December 2016 to February 2018

Received inbound calls for over 100 retail credit card companies. Addressed and resolved issues specific to customers credit card accounts. Updated customer profiles; processed account payments; verified/ provided account information to customers; issued credit cards and billing statements; exceeded call resolution expectations.

Classroom Assistant

One on One

March 2013 to December 2014

School District of Philadelphia- Philadelphia, PA. Provided academic and behavioral support to my client (One-on-One) in an elementary Special Educational setting.

Elementary Program Site Coordinator

Lutheran Family and Children Service - Philadelphia, PA September 2009 to March 2013

Planned, implemented, and facilitated all aspects of the daily afterschool program for 40- 50 elementary students (including, but not limited to Project Based Learning and literacy). Verified student enrollment, coordinated and monitored transportation of students to the program location-including, but not limited to, field trips. Requested and maintained client documents and forms (with confidentiality). Entered client data into IS system. Complied with DPW, PHMC and other agency regulations as required. Supervised 6 to 10 staff members and planned and facilitated weekly staff meetings. Teacher's Assistant

Community Education Partners - Philadelphia, PA

September 2008 to February 2009

Provided all aspects of teacher support for classes of 25- 30 students grades 5- 12 (including but not limited to, lesson planning, instruction, classroom prep and classroom management; grading papers, parent conferences, data entry). Maintained weekly Parent Contact log. Teacher

School District of Philadelphia - Philadelphia, PA September 2004 to June 2006

Teaching and Instruction: Planned, implemented and facilitated science lessons for seventh and eighth graders. Instructed and managed classes of 33- 40 students. Administration: Assessed, recorded and reported student academic and behavioral progress. Documented student information in IS system. Scheduled and facilitated parent- teacher conferences. Balanced Literacy Intern

School District of Philadelphia - Philadelphia, PA December 2002 to June 2004

This program provided an opportunity for me to learn "how to teach" while I was pursuing my Elementary Education teaching certification. I worked with veteran teachers for classes of 25- 30 students grades K- 3. Duties included, but was not limited to lesson planning, instruction, classroom prep/ classroom management, grading papers, parent conferences, and data entry.) Director

Youth and Faith Ministries - Philadelphia, PA

May 2000 to December 2002

Planned, implemented, and facilitated the day-to-day activities of the afterschool program for 30 inner city middle school students. Planned and supervised monthly student trips. Scheduled and facilitated monthly meetings with church Board of Directors, parents, and the community. Education

BA in Religious Studies

Rosemont College

May 1995

B.A.

Skills

• Microsoft Office; excellent oral & written communication; interpersonal (sparkling personality); flexible; multi- tasker; resourceful; mature; problem solver; detail oriented. (3 years)

• Customer Service

• Customer Care

• CSR

• Call Center

• Autism Experience

• Behavior Management

• Childcare

• Classroom Management

• Meeting Facilitation

• Special Education

• Teaching

• Tutoring

• Customer service

• Patient care

• Curriculum Development

• Experience with Children

• Experience Working With Students

• Leadership

• Sales

Military Service

Branch: Air Force

Service Country: United States

Rank: E5

July 1981 to March 1993

Medic: Assisted physicians and nurses with physical examinations for all members of the 170th Air National Guard McGuire AFB, NJ.

On the job Training Manger: Monitored, documented, and scheduled training for enlisted members of the 170th USAF Clinic.

Commendations:

National Defense Service Ribbon; Air Force Longevity Service Award; Air Reserve Forces Meritorious Service Medal; Air Reserve Forces Reserve Medal.

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