M I L A G R O S ( M I L L I E ) G O N Z A L E Z

* * * * * S E Y C I R C L E • D U R H A M • N C 2 7 7 13

( 9 1 9 ) 638- 9133 • M I L A G R O S . G N Z L Z @ G M A I L . C O M SUMMARY OF SKILLS

• Bilingual in English and Spanish, 15+ years Administrative Office experience, 15+ years Public Speaking, 6+ years conducting orientation sessions, 6+ years as a Program Coordinator

• Proficient in MS Word, Works, Publisher, Proficient in PowerPoint, Excel, Access, Outlook, Acquired experience in HealthPro XL Software, Dentrix Software, Qmatic Software, ScriptPro Software, SageIntergy Software, Adept in Adobe Photoshop FUNCTIONAL EXPERIENCE

OFFICE SUPPORT

• Perform general office duties such as answering phones, ordering supplies, receiving, and distributing mail, creating documents and/or letters, faxing and scanning documents, emailing, submit work orders, maintain pertinent files, translate between Spanish speaking parents and teachers and other staff members, and translate flyers in English to Spanish

• Conducted instructional and informational classes, provided guest speakers with regard, to specific area of expertise, scheduled appointments, which included, but not limited to interviewing and/or inquiring pertinent information of said clients/patients

• Trained and supervised personnel in various position skill sets, performed inspections of housing units, and provided report of findings and made necessary recommendations, coordinated, and participated in housing program and events, built a strong network with various local agencies, assisted in translating/interpreting English and Spanish OFFICE OPERATIONS

• Informed parents and staff of school events, incidents, issues and/or concerns via robo-calls, email, telephone letters, notes and in person

• Arranged and conducted committee meetings with various staff members and partners including preparing agendas, leading brainstorming sessions, establishing goals, defining timelines, and implementing changes and actions

• Assisted with compliance, auditing, research, and quality assurance, interpreted client manual from English to Spanish, organized workstation for smoother workflow, spearheaded various events for non-profit agencies PROFESSIONAL CHRONOLOGY

MEDICAL RECEPTIONIST, Express Employment Professionals – Durham, NC 03/2023 – Present Schedule appointments, check patients in and out, collect copays when necessary, file patient folders manually, retrieve patient folders, distribute faxes accordingly and answer calls.

BILINGUAL RECEPTIONIST, Fay Grafton Nunez, PLLC – Raleigh, NC 06/2022 – 08/2022 Scheduled appointments, created new matters for current and prospective clients, answered and transferred calls, emailed clients and texted messages to staff when necessary.

BILINGUAL PROCESSING ASSISTANT/TEMP SCREENER, Express Professional Staffing Agency – Durham, NC 08/2020 – 05/2022 Answered and transferred calls, addressed questions and issues, processed paperwork via regular mail, email and/or in-person, provided printout of payment history for clients, translated Spanish English for clients and agents, asked COVID related screening questions, took visitors temperatures before allowing access to main entrance, provided masks, gloves and hand sanitizer. BILINGUAL FRONT DESK CLERK, H&R Block – Durham, NC 10/2019 – 12/2019 Answered and transferred calls, scheduled/rescheduled and canceled appointments, greeted visitors, and called clients to remind them of their upcoming appointments.

ADMINISTRATIVE COORDINATOR, Parkside Family Dental – Cary, NC 04/2019 – 06/2019 Greeted visitors, staff, and patients, prepared itinerary for the doctors and hygienists for the next workday, which included payment and dental insurance information, scheduled, rescheduled, and canceled appointments. BILINGUAL SECRETARY, Durham Public Schools – Durham, NC 08/2015 – 04/2019 Greeted visitors and directed them where they needed to go, answered calls, provided flyers and informational materials to students and staff in English and Spanish, translated between students, teachers, staff, and parents, participated in fire, lockdown and severe weather drills, updated outlook calendar, maintained hard copy and electronic files, submitted work orders, emailed, faxed and scanned documents, annually updated documents, flyers, letters, and instructional materials, made announcements over the intercom, and responded to and conducted radio calls daily, administered medications and first aid to sick and injured students. EDUCATION/CERTIFICATIONS

Ohio University Associates Degree in Applied Business Chillicothe, OH June 2008