Service Agent Representative
Resume:
Juan Molina
General Manager, - Denny's Restaurant
Kissimmee, FL 34744
***************@***********.***
Seeking a responsible managerial position in the customer service field, requiring an effective team leader as well as a good motivator with a good track record of business development and an opportunity for professional challenges
Work Experience
Costumer Service Representative
Spirit Airlines - Orlando, FL
November 2021 to Present
All phases of passenger’s service. Ticket counter, baggage service office, gate agent, international check in. Full service.
Baggage Service Agent and costumer service agent
Menzies Aviation - Orlando International Airport, FL October 2018 to Present
Resolution to multiple costumer issues related to baggage .booking and rebooking. And contact with multiple airlines for opportunities resolutions. Also arrange deliveries of missing items to multiple freight companies.
General Manager,
Denny's Restaurant
2016 to Present
In charge of all phases of restaurant operations (food cost, labor cost, schedules, hiring, disciplining, develop new restaurant managers. Ordering, receiving. Serve safe certified, passed steritech 3 times, health department inspections 4 times, pride review. Molinari Transportation and Translate Services
2011 to Present
Providing transportation services to injured workers from home to physical therapy clinics and imaginary/ x rays facilities in various counties and cities in Central Florida Providing translation services to injured workers on their appointments with doctors and physical therapy clinics as well as imaginary and x- rays facilities.
(Florida) - General Manager
Wendy's Restaurant Group, Inc
October 2006 to January 2011
Responsible for all restaurant operations and 44 employees Reduced food costs from 31% to 26% while keeping labor and other controllable costs fixed o Reduced employee theft and pilfering through additional control mechanisms, further contributing to store profit margin.
o Utilized inventory control tools to reduce outdating of food products. General Manager
KFC
February 2000 to September 2006
Responsible for restaurant operation and 30 employees o Generated highest sales and profit increases in the country for 4 consecutive years o Relieved District Manager and managed 6 Store General Managers o Consistently increased annual store sales up to 11.1% in a four year period o Received award for customer satisfaction greater than 95%. Resulting from Flawless execution and follow up of people-sales-profits cycle)
General Manager
Burger King
November 1993 to February 2000
Responsible for operation of restaurant and up to 34 employees. Appointed General Manager after three months due to outstanding performance.
o Increased weekly store SALES volume from $24,000 to $34,000. o Reduced food costs from 27% to 21%.
o Aggressively managed inventory and waste to reduce food costs. o Received award for customer satisfaction scores being above 95%. Store Manager
New World Furniture
April 1993 to October 1993
Responsible for operations, inventory control, ordering, shipping and receiving, executing exceptional customer service to maintain repeat business and build relationships with customers and local independent businesses.
Service Coordinator/Cross Trainer (California)
Denny's Restaurant
November 1986 to March 1993
Responsible for all staff training, management assistance, inventory and inventory control, line cashing as needed, POS computer ordering and relay operation system. Education
Bachelor of Business Administration in Business Administration University of Phoenix Orlando - Orlando, FL
2007
Certificate of Accounting in Accounting
Bakersfield Adult School - Bakersfield, CA
1987
Certificate of Computer Application in Computer Application Bakersfield Adult School - Bakersfield, CA
1986
GED in General Education
Bakersfield Adult School - Bakersfield, CA
1985
Bachelor of Science in Agricultural Engineering
Central Institute Tegucigalpa
1984
Associates of Accounting and Marketing in Accounting and Marketing Central Institute Tegucigalpa
1983
High school diploma or GED
Skills
• Scheduling
• Inventory
• training
• Operations
• Payroll
• Spanish
• Supervising Experience
• English
• Multilingual
• Customer Service
• Labor Cost Analysis
• Restaurant Management
• Business Development
• Communication skills
• Computer skills
• Restaurant experience
• Management
Additional Information
Skills
o Proficient in Microsoft Word and Excel
o Attention to details
o Business administration skills
o Communication and customer handling skills
o Employee motivation
o Ability to deal with dynamic environment
o Time management
o Serve safe
Contact this candidate