Customer Service Office Manager

ELIZABETH PERKINS

OBJECTIVE

To secure a position in an organization that requires an accomplished, result oriented professional team member with diverse knowledge and experience in the creation, implementation, and management of successful strategies and outcomes.

WORK HISTORY

Operations Assistant STJS Operations, 02/2015 to Current Stolt Tankers Inc - Houston

• Communicates directly with Agents, Area offices, or Charterer's representative globally to get Customers figures / Ship figures to enter in system to be invoiced and review Bills of Ladings for accuracy, amendments and to release Bills of Ladings.

• Organized and detail-oriented with a strong work ethic.

• Work effectively in fast-paced environments.

• Managed time efficiently to complete all tasks within deadlines.

• Collect all Bill of Ladings from load port. Handle reissuing Bill of Ladings before ship discharges.

• Send out UNPAID FREIGHT per customer / per ship if not paid before discharge.

• Responsible for updating Operations Assistant Guidelines.

• Work up to 20 ships at time, that have several trade lanes (TAE/ TAW, LAS/ UMR, GIP, HBR/ TPW) including communication with agents to get Bill of ladings figures invoiced in timely matter.

Marketing Communications and Logisti cs Specialist, 05/2007 to 05/2014 OSG Lightering LLC - Houston

• Managed multiple projects and events including all customer events and employee events from concept through completion and ensure consistent content and quality is delivered on time, every time.

• Interfaced with outside marketing vendors to promote projects, gather cost estimates, and deliver marketing materials for production.

• Effectively communicate with internal and external customers to develop quality, accurate content and marketing materials using various platforms.

• Promote safe workplace by visibly participating, encouraging, and considering safety in every aspect of daily activity.

Office Manager, 05/2002 to 05/2007

Heidmar Lightering LLC - Houston, TX

• Part of initial startup team to open Heidmar Lightering which was successful and profitable.

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Compared vendor prices and negotiated for optimal savings.

• Sourced vendors for special project needs and negotiated contracts.

• Provided oversight of document and record compilation for litigation and records archiving, retention, and offsite storage.

• Management of purchasing with vendor identification and qualification, invoice reconciliation.

CONTACT

Address: Lago Vista, TX 78645

Phone: 281-***-****

Email: **********@*****.***

SKILLS

• Computer proficient with all MS programs and

applications, Oracle, Visio, and other programs and systems hardware.

• Yellow Belt and Red Belt Certified (process and

problem solving).

• Development of procedures and policies.

• ISO audit procedures.

• Statistical Data Compilation and Reporting

• Analytical skills with high level of accuracy, and attention to detail

• Excellent communication skills with problem-

solving approach

ACCOMPLISHMENTS

• Team Facilitator and Trainer responsible for

teaching quality courses.

• Safety Committee Chairman

BACKGROUND EXPERIENCE

• Extensive Experience with Client Relations,

Business Development, and Customer Service

• Extensive Knowledge of the Marine Transportation Industry, Lightering Services, Fleet Management,

and

Logistics

EDUCATION

Bachelor of Arts, Applied Arts, Business

Administration, 07/1982

Texas State University - San Marcos, TX

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