Support Representative Call Center
Resume:
Raina Cooper
***** ***** ***** ***** *********, Oregon, 97624
*****************@**.**
A very energetic, highly self-motivated and positive individual with 20+ years of a variety of different customer service experience. Very quick learner who loves people! Am quick to find a resolution to any situation making sure the customer always ends up satisfied. Am very empathetic and care about their concerns. I absolutely love helping people. I feel incomplete if I'm not helping people in any way I can.
Professional Experience
Self Employed Raina's Roost September 2012 - Present
*Impliment proper procedures to ensure the health and safety of employees and clientele
*Provide excellent customer service skills to maintain and increase customer satisfaction
*Guarantee top performance work to constantly improve client
Area SupervisorA Full Life Addus Home Healthcare 2008 - 2008
*Oversaw 20 in-home health aids to ensure the health and safety of the employees, our clients and their families.
*Utilized Relationship building skills to increase client base by 10% from the previous year
*Evaluated client complaints and developed ways to provide conflict resolution without diminishing customer care and satisfaction
Call Center Operator North State Answering Service 2001 - 2003
*Handled approximately 100 clients on a multi-line switchboard that evolved as needed to keep up with current technology
*Was required to answer questions, troubleshoot and resolve any issues or conflicts according to different client protocol.
*Ensured consistant customer and client satisfaction, while continuing our positive relationship building skills to always improve our ratings and volume
Education
Incomplete Bachelor Degree in Business Administration Butte College at Oroville, CA 2008 - 2011
Key Skills
Excellent verbal and written communication skills
Very organized and detail oriented
Very empathetic and understanding about clients needs
Fast learner and able to successfully multitask
Call center experience
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