Customer Service Shop Assistant

CONSTANZA VALENTINA SANCHEZ AREVALO

Winnipeg, Manitoba, Canada 204-***-**** **********@*****.***

Bachelor's Degree in Medical Technology with mention in Morpho-Physiopathology and Cytodiagnosis

Highest ethical and humanist standards with an innovative, critical, and community-oriented approach.

Excellent customer service and problem-solving skills with a strong ability to handle incoming internal and external customer inquiries in a professional manner

Trained to take part in multidisciplinary health teams and to undertake activities aimed at development, prevention, recovery, and rehabilitation

Proven verbal and written communication and interpersonal skills with positive attitude and willingness to learn and grow

Strong computer skills, specifically Microsoft Office Suite (Excel, Word, Outlook).

I have a valid Canadian driver's license and a car.

I speak Spanish and English.

SKILL SUMMARY

Customer Service and Problem-solving Skills

Handled incoming internal and external customer inquiries.

Provided prompt, efficient, and courteous customer service by using proven verbal and written communication skills to ensure every client receive positive memorable experience.

Promptly handled and resolved customers’ issues and complaints with tact and diplomacy with a focus on positive resolution; remained calm even in the most stressful situations.

Demonstrated an initiative and excellent understanding of the customer needs by following all company procedures and requirements as a result continuously met and exceeded customer’s and company’s expectations.

Medical Technologist Skills

Executed and analyzed tests in areas including chemistry, urinalysis, serology and histology and to aid physicians in diagnosing and treating disease.

Analyze and identify cells using a microscope for a correct diagnosis

Ensured that laboratory equipment is clean, functional, and calibrated

Stocked and organized laboratory supplies and maintained inventory records

Cleaned laboratory area and adhered to sanitation guidelines and procedures

Properly and safely disposed of hazardous and infectious waste and materials

Willing to work in a team

Leadership and Interpersonal Skills

Built and maintained meaningful relationship with customers and co-workers and demonstrated excellent ability to work in diverse team environment by showing respect, integrity, and cultural awareness to avoid misunderstanding and facilitate growth.

WORK EXPERIENCE

Babysitter

Private.

2010 – 2017

Concepcion, Chile

Barista/Coffee Shop Assistant

Copec S.A.

2016 – 2016

Concepcion, Chile

Cook

Blue Unicorn, Restaurant

2013 – 2013

Concepcion, Chile

EDUCATION AND TRAINING

Medical Technology, Bachelor’s Degree, mention in Morpho-Physiopathology and Cytodiagnosis 2020

San Sebastian University Concepcion, Chile

Infections Associated with Health Care (IAAS) 80 HRS, Certificate 2020

San Andres Institute Concepcion, Chile

Management of Clinical and Hospital Waste from Health Establishments (REAS) 30 HRS. 2020

San Andres Institute Concepcion, Chile

Quality Management and Accreditation in Health Institutions (GES) 40 HRS 2020

San Andres Institute Concepcion, Chile

High performance athlete in Kyokushin Karate (international black belt)

The Intensive English for International Student 2021-2023

Manitoba, Canada

VOLUNTER EXPERIENCE

Animal rescue 2017-2020

Concepcion, Chile

Volunteer with my son to participate in clinical

practice assessment (CPA) sessions for medical

students at the University of Manitoba. 2023

Winnipeg, Manitoba

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