Hyder Ali Laddakhi

FLAT # P - **, BLOCK - ** NOMAN GRAND CITY GULISHTAN E JOHAR KARACHI

+92331 - 2377732 / +92312 - 1030417

adwuln@r.postjobfree.com

Professional Summary

Energetic Customer Service Representative with 9+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Work History

Customer Care Executive

Blue-Ex (International & Domestic Courier) (https://www.blue-ex.com) Ufone (GSM cellular service provider) (https://www.ufone.com) Team A Ventures - Pakistan (Ecom platform of brands for B2C Mothercare, Superfeet, Next, Debenhams, Timberland, Accessorize, Monsoon, Crocs and Early Learning Centre) (https://www.tav.com.pk) Bazaar Ttechnologies (Ecom platform for B2B & B2C Grocery store) (https://www.bazaartech.com)

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• Manage large amounts of incoming phone calls.

• Identify and assess customers needs to achieve satisfaction.

• Provide accurate, valid and complete information by using the right methods/tools.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Follow communication procedures, guidelines and policies.

• Take the extra mile to engage customers

• Clear Communication Skills

• Effective Listening

• Taking Responsibility

• Time Management

• Team leadership

• Willingness to Improve

• Creativity

• Emotional Intelligence.

• Budget administration

• Training & development

• Problem Solving Skills.

• Critical Thinking Skills.

• Flexibility.

• Communication Skills.

• Teamwork.

• Organization Skills.

Education

● S.S.C. in Science from Sindh Board of Secondary Education Karachi.

● H.S.C in Science from Sindh Board of Higher Sec. Education Karachi. Languages

Urdu : Native language

English : B2

Upper intermediate

2014 - current

Skills