Accounting Technician Customer Service
Resume:
Damon J Brown
**** ****** ****** **** **. Drive
Cleveland, OH 44105
Key Skills:
Communication: To ensure successful communication with customers, exercising listening skills while asking probing questions to understand the situation working with customers concerns internal and external via telephone, e-mail, or fax inquires.
Problem Solving: Resolve in-depth queries in a method and manor independently and with internal/external assistance as needed to find an appropriate resolution using a high level of quality.
Team Player: Enjoy sharing knowledge while encouraging the development of others to achieve specific team goals.
Systems Knowledge: Experienced in preparing and analyzing & reporting data for management, accurately within timeframe assigned. High level of knowledge in Government operating systems and programs as it relates to agencies mission.
Current Work Experience
DOD Defense Finance and Accounting Service 05/2017-Current
Lead Accounting Technician GS 525 06 (EFT Department)
Well versed in accounting processes and procedures.
Mentoring coach and POC on updated policies and procedures.
Evaluator of vouchers processed by technicians for correctness.
Reports to management monthly total and statics.
Harmonizing complicated accounts unidentified to correct appropriation.
Provide supervisor additional support and information regarding urgent accounts, supplying
Advanced technician accounting skills to address any concerns.
Since becoming Lead Technician within the EFT section of Disbursing and using acquired past knowledge along with experience to apply sounds accounting principles and policies whenever possible, has helped harmonized the departmental goals. By using these keys to success, has allowed our team to function at a high level of efficiency.
Providing on the job training for assigned personnel as well as any incumbent personnel has allowed improved member service excellence, improved customer service, and improved employee satisfaction.
Being Lead team member inspired new inventive ideas on way of streamlining the incoming workflow, making the process more coherent within the guidelines set by management. With the mission in mind, transformation to a tracking system using current daily applications to track all incoming work, outgoing completion cases, assisted management with more real time information on problem issues regarding EFT/Recall payments was adopted. Outlook Tasker helped formulate all incoming inquiries via email, from various agencies, and within DFAS, then funnel them into one system for disbursement to all technicians in accordance with interdepartmental requirements. The usage of the tracking system helped the workflow as to knowing which employees were completing their assigned work as instructed, and illustrating which cases have been identified as exceptionally complexity, and or sensitive needing more personal attention by supervision or myself. By tasking cases, allows for better control over workload, saves the agency money in lost productivity, and provides the customer with a rapid response regarding their missing funds. By making use of spreadsheet programs and computer database applications such as ADS, Web viewer gives more flexibility to release reissued funds after verification. Applying these steps has afforded the ability to reissue millions of dollars in a timely manner within agency procedures to our service members. The usage of agency databases has allowed the retrieval of millions in loss or misappropriated funds from banking agency worldwide.
Work experience, using the agency tools provided has motivated my daily duties of ensuring that all EFT/DDS Bulk Data Files and reports are processed in a timely manner, which generates accurate agency reports. The posting of correct information daily provides management with enough information before cutoff time. Another function preformed is to locate and identify all unidentified payment posted to data systems that are not properly appropriated. Working the 5501 report for Unidentified EFT payments, ensures that military personals allotments, garnishments, housing, active duty pay, civilian/retired payments as well various incoming payments are applied correctly to the line of accounting.
DOD Defense Finance and Accounting Service 12/2015 – 4/2017
Accounting Technician GS 525 05 (EFT Department)
Seasoned experience in reissue and recall of payments by DFAS.
Monitors and follows-up with documentation and reporting to ensure accurate accounting.
Update and maintain systems information regarding cases and collection process.
Provide charity to banking institutions on reimbursement policies and procedures on misappropriated funds.
Provide a collection avenue for return funds back to DFAS.
Verify and process collection funds with data base systems.
Facilitate reissue of payment to service member. Attends department specific education/training and staff meeting.
Reports to management high profile cases and updates when requested.
Performs other duties as assigned
DOD Defense Finance and Accounting Service 02/2015 – 11/2015
Learning Resources Assistant GS 303 05 (Site Support)
Outstanding experience of scheduling appointments for DOD/DFAS/GSA/AJC Federal Building.
Remarkable knowledge of scheduling terminology and equipment.
Scheduled and cancelled appointments for clients as per requirement.
Exceptional knowledge of how to schedule appointments.
Immense ability to complete work within deadline.
Participated in agency functions and meetings.
Sound ability to analyze and resolve all appointment issues.
Ability to work under pressure.
Ability to communicate in a professional manor with clients and outside agencies.
Proficient in Microsoft SharePoint, Outlook, Word, Excel.
Resolve any double booking problems seamlessly with a smooth transition.
VTC and Bridge Line trained.
Service knowledge in fixing all equipment including Projectors and VTC equipment.
DOD Defense Finance and Accounting Service 09/1989 – 04/2015
Accounting Technician GS 525 05 (Retired Pay Department)
DOD Defense Finance and Accounting Service
Cleveland Retired Pay and Annuity Pay
Skill in analyzing numerous accounts and determining needs and adjustments.
Ability to learn to locate and apply reference materials applicable to specific transactions.
Knowledge of disbursing and collection regulations and procedures in DODFMR
Applied knowledge and understanding of appropriations, accounting data terminology, and accounting codes.
Aptitude in entering, retrieving, correcting and deleting accounting data within an automated system.
Seasoned in analyzing each scenario for best use of resources by evaluating work processes and workload distribution.
Ability to apply sound judgment using guidelines including all accounting manuals, disbursing operation manuals in establishing practices and procedures in all circumstances.
Broad knowledge in cost adjustments, cola increases, retroactive adjustments for updating or correcting numerous listings, reports and records during monthly cycle.
Interaction with various outside organizations such as banks and other government agencies to produce monthly report on outstanding balances and collection.
Resolve all assigned accounting disputes and lines of accounting by COB.
Education:
Trinity High School, Garfield Hts. OH
Computer Skills: Microsoft Word, SharePoint, Excel, Access, Power Point, Outlook Express, Windows XP, Windows 7 & 8, Microsoft Office XP Professional.
Training: FM Certification
Awards:
(11) Certificates Received, (5) Monetary Peer Awards, (4) 1 Hour Time off Awards, (4) Special Act Awards (In support of Director). Countless email thanks of appreciation from co-workers and management in relationship to special events organization and planning.
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