Customer Service Team Member

773-***-****

Ricardo Delgado *************@*****.***

**** *. ******** ***.

Chicago, IL 60647

PROFESSIONAL I have over 25 years in customer service. I believe communication is the key for smooth running SUMMARY environment. Strong work ethic and positive attitude. Upbeat, friendly, and professional. Organized and high energetic in ensuring customer satisfaction by providing exceptional Service and resolving guest issues. Cash handling, attention to detail and multitasking. SKILLS Communication Customer Service Oriented Clean and Organized Motivated Work Well With Others Conscience of Others Cash Handling Teamwork

EXPERIENCE Server/Bartender

Curfew, Chicago, IL Aug 2022 – Jan 2023

• Received beverage orders from wait staff and delivered beverages to guests.

• Maintained full knowledge of beverage lists and promotions.

• Enthusiastically and appealingly described food and drink specials to guests.

• Served each guest courteously, quickly and efficiently.

• Collected form of payment.

Bartender

Hyatt Regency, Rosemont, IL Jul 1995 – Sep 2021

• Verified patron identification prior to serving alcohol and maintained compliance with state and federal laws.

• Prohibited guest purchases in instances involving excessive alcohol consumption or impaired condition.

• Maintained aesthetic bar appearance through continuous cleaning, organizing, and supply replenishment.

• High energetic and organized with over 10 plus years of experience ensuring customer satisfaction by providing exceptional service.

• Effective in establishing and developing memorable guest experiences by managing orders in a timely manner and providing recommendations based on custom preferences.

• Skilled in anticipating and fulfilling guest needs, managing special orders and resolving guest needs. Team Member

Whole Foods Market, Willowbrook, IL Mar 2005 – Apr 2008

• Set up displays

• Prepare samples for guests to try throughout the day

• Help guests with recommendations

• Help guest locate items throughout the store

• Provide excellent guest service and experience

EDUCATION

Depaul University, Chicago, Illinois, 2002 N/A

Lane Tech High School, Chicago, Illinois, Jun 1994 Diploma

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