Emily E. Croak

*** * *** ****** ******, Pa ***** 484-***-**** adwul5@r.postjobfree.com

Optician/ Sales Consultant Manager

Top-notch Optician with more than fourteen years’ experience in selecting, fitting and providing the highest quality patient care by ensuring individualized service with attentiveness, accuracy, prompt delivery, efficiency, and patient education.

Demonstrated success record in:

Comprehensive knowledge of operating equipment needed in manufacturing eyeglasses

In-depth knowledge in areas like pediatric and geriatric opticianry, low vision, microscopes and binocular telescopes

Skilled in designing and repairing optical lenses with excellent knowledge of latest optical equipment

Detail oriented and has the ability to communicate effectively and professionally

Excellent knowledge of basic accounting principles and procedures

Patience, self motivated and has the ability to build and maintain good rapport with clients

CORE COMPETENCIES

Ad Campaign Management Multi-media Marketing Account Development

Market Research Competitive/Strategic Planning Budgeting/ Forecasting

Prospecting/ Client Cultivation Direct Mail Marketing Cluster Sales / Packaging

HIGHLIGHTED CAREER ACHIEVEMENTS

Top in Extended Protection Plan warranty sales for the company five years running with 100%.

Continually Maintains 90% rating on Premium Anti-reflective lens sales.

Polarized and Anti-reflective lens sales contests winner.

Company Top sales in all upgraded products.

PROFESSIONAL EXPERIENCE

Elanco Chiropractic and Rehab Nov 2015-Present

Front Desk Specialist/ Patient Retention/Administrative Marketing Team/Expo Specialist/Plan and Financial Coordinator

Responsibilities are but not limited to:

Checking patients in when they arrive to the office. Acquire all necessary Insurance information from patients upon arrival. Instruct patients on proper completion of Patient Information Packet. Scheduling appointments, creating patient files, answering phones in the proper manner (5 star certified), filing, maintaining condition of patient’s waiting area and lobby. Greeting patients in a manner that allows them to immediately feel comfortable and welcomed to our office. Training of new employees, contacting patients with the intention of keeping them active, developing and creating new ways to reach out and connect with our community (marketing), presenting care and financial plans to patients, promoting sales of products and services.

Eyeland Optical / Ephrata, PA Jan 2012 – Oct 2015

Optician/ Sales Consultant

Responsibilities are but not limited to:

Ensuring optimum sales and profitability by selling optical products, while achieving and maintaining quality service and care to patients. Illustrating proper usage and care of optical products; determine proper materials depending on individual patients’ needs; size and dispense spectacles and accessories; provide excellent follow-up services such as adjustments and repairs; review the quality of ophthalmic materials prior to patients’ dispensing; naturalizing spectacles, and when necessary assisting Physician with making determinations; manage and resolve patients’ issues with eyewear; Maintain necessary supplies; provide information on the performance of the optical laboratories; provide guidance to clinicians in accordance with the current didactic and clinical curriculum. Provide feedback to upper management on clinician performance; ensure that proper chart notations are made in accordance with all Federal and State policies; attend staff meetings and training as required to maintain knowledge of all new products. Responsible for 3rd party and customer billing; responsible for creating and maintaining a clean and organized environment, while attractive as well as sales affective.

Vision Associates / Phoenixville Eyecare, Phoenixville, PA 2005 – 2012

Optician / Sales Consultant

Responsible for ensuring optimum sales and profitability by selling, illustrating, and demonstrating optical products. Size and dispense spectacles and accessories; provide follow-up services such as adjustments and repairs. Provide hands-on instruction and guidance to clinicians in all matters relating to frame and lens selection in accordance with the current didactic and clinical curriculum. Provide feedback to corporate offices on clinician performance. Review the accuracy of work and recordings made by clinicians, including lab orders, fee slips all other Dispensing paperwork. Ensure that proper chart notations are made in accordance with all Federal and State policies. Review the quality of ophthalmic materials prior to patient dispensing. Provide feedback on the performance of the optical laboratories and frame companies. Responsible for 3rd party and customer billing. Manage and resolve patient eyewear complaints. Maintain departmental supplies including but not limited to eyeglass cases, tools, and equipment for daily operations. Create and maintain neat, attractive and sales effective frame displays. Determine patients' vision eligibility and benefits. Attend staff meetings and training as required, maintaining current knowledge of all new products within the industry.

Soll Eye Associates, Philadelphia, PA 2003 – 2005

Optician / Sales Consultant

Perform tasks of assisting eye patients in selecting eyewear that is appropriate to their prescription and facial features. Responsible for advising customers on fashion features like style, color, shape and special coatings. Handle the tasks of recording the distance between lenses and eye surface by using lensometers and microscopes. Responsible for entering and maintaining client information as well as communicate and verify orders with lab technicians. Perform administrative tasks like keeping records on customer’s prescriptions, work orders, and payments. Select the type of contact lens material and prepare the work order by specifying the prescription and lens size.

Pearle Vision, Philadelphia, PA 2001 – 2003

Optician / Sales Consultant

Responsible for interpreting optical prescriptions written by ophthalmologists. Provide guidance on lens type, frames and styling to clients. Handle the tasks of fitting contact lenses and provide tips on care and use. Measure frame and facial shape to ensure correct fit and positioning. Responsible for selecting, managing and ordering various optical products. Order lenses and check lenses on delivery to ensure that they meet the required specifications. Liaise with sales representatives and supervise trainee dispensing opticians.

Personal Interests and Activities/Clubs, Groups and Memberships/ Volunteer Work

*Member of Ephrata Comm. Church/ /Women’s Ministry Group/Lifetime Member of VFW Women’s Auxiliary/Singer

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