Service Representative Administrative Assistant

Ukamaka Okeke Phone: 403-***-****

Administrative Assistant Customer Support. Email: ***************@*****.*** Summary

Dedicated Administrative and customer service representative with more than 3 years of experience providing support and resolving customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Proficient in managing admin tasks, handling complex customer issues, and promoting positive experiences. Upbeat individual with friendly demeanor and sound judgement to handle diverse daily tasks with minimal oversight. Education

Bow Valley College

Administrative Assistance September 2023

Niger Delta State University

Bachelor of Science November 2021

NDU High School

Graduate July 2015

Certification

Bachelor of Science (BSc)

High School Certificate (WAEC)

Key Skills

Dedicated Team Player

Attention to detail

Critical thinking ability and excellent problem- solving skill Proficient in Microsoft Office

Knowledge of Medical Terminology

Customer focused oriented

Professional and friendly

Multi-tasking and Creative problem solving

Internet research

Time management

Customer needs assessment

Outbound/inbound calling

Complaint resolution

Excellent written and verbal communication skills

Employment History

Curlbytes Groups Inc July 2022 – Date

Administrative Customer Support

• Serve as primary point of contact for incoming phone inquiries and resolving concerns.

• Provide administrative support and management of daily operations and projects.

• Compose and proofread memos, letters, reports, and presentations, for error-free communication.

• Plan, coordinate, and finalize details for travel arrangements and business development events.

• Spearhead training, development program and onboarding processes for new employees

• Streamlined processes to effectively track, order, and maintain inventory.

• Developed positive relations with external vendors and clients.

• Executed processing of vendor contracts and implemented a standardized process, reducing contract discrepancies.

• Accurately verified and processed client applications weekly

• Incorporated a new policy to contact and welcome new applicants, increasing satisfaction.

• Maintained strict confidentiality of all applicant information.

• Updated details in company database by keying in customer contacts, call details and delivery dates

• Developed administrative processes to achieve organizational objectives and improve office efficiency.

• Handled management of communication to higher rank by taking and making telephone calls, reviewing, and prioritizing mail and composing and tying correspondence

• Management of customer communication to appropriate department personnel. Diete Koki Hospital January 2019 – June 2022

Administrative Assistant

• Coordinated communication between health professionals, departments, patients, and families while maintaining confidentiality of patient information.

• Responsible for front desk duties, administrative task, client inquires, and other duties.

• Responsible for maintaining patient records and charts, processing physicians’ orders, and scheduling appointments.

• Managed administrative tasks, call directory, and resolve clients’ complaints in a timely manner.

• Strong knowledge of computer applications such as Microsoft suite, ticketing systems and others.

• Managed general administrative support services such as scheduling, filing, photocopy, reporting, and record management.

• Active member and liaison for various groups such as inter-disciplinary, HSE, and other non-hospital groups.

• Abided by the organizations principals and guidelines to achieve decided goals. Reference

Available upon request

Contact this candidate