Customer Service Front Desk

Priscilla Cervantes 661-***-****

**********@***.***

PROGESSIONAL SUMMARY I have over 16 years in the Medical Field as a professional medical assistant. I want to further my career in other medical fields. I am creative, resourceful and flexible, able to adapt and change priorities and maintain a positive attitude and strong work ethic. SKILLS • Supervisor experience Companionship and emotional support, Efficient and reliable team player, multitasked • Positive Reinforcement Methods • Customer service • Medical Terminology

• Medical Procedures • Medical Records • Special medical Equipment • Patient Medical History Understands Medical Procedures • Patient Care • Prepared Patient Rooms • Vital Signs • Injections

WORK HISTORY April 2021-Current- Mohawk Medical & Associates Bakersfield Authorization Clerk- Currently I process prior authorizations for patients to see outside specialty providers for their current treatment. I work with multiple insurance companies such as PPO,HMO and Military. I also obtain prior authorizations for Imaging and cardiology tests. April 2019-September 2020- Centric Health Bakersfield Front desk/call center supervisor, authorization coordinator. Supervisor of around 6 employees,Authorize procedures with insurance companies Authorized drug refills and provided detailed prescription, patient complaints were also handled by me,

January 2008-April 2019- John R. Owens MD- Bakersfield- Asses patients and documented their medical histories, Performed monthly inventory and maintained office and medical supply count, Weight and Height measurements and vital signs, Assisted providers with surgeries and non-invasive procedures, Authorized drug refills and provided detailed prescription, Authorize procedures with insurance companies, Sterilize instruments and package them, Perform EKG’s EHR program

Receptionist: March 2004 – June 2006 South West Urgent Care- Bakersfield- Assisted with receptionist duties, file charts, Entered numerical data into databases in a timely manner., Reviewed medical records for completeness and filed records in alphabetical order, Organized forms, made photocopies, prepared correspondence and reports, Added new material to file records and created new records, Customer Service, Strong Problem Solver, Insurance verification

EDUCATION High School Diploma Graduate Class of 1999 East Bakersfield High