Customer Service Development Consultant

Joseph Gross

Phone: 440-***-****

Email address: ******@**********.***

Experienced in Customer Service/Support, Telemarketing, Cold Calling, and Marketing. SUMMARY

GOLDMAN SACHS 10,000 SMALL BUSINESSES PROGRAM 2012 to 2021 Cleveland, Ohio

Business Developmnet/Customer Service Support Manager As the Business Development Director of the Goldman Sachs 10,000 Small Businesses Program I have implemented the program to help Ohio small business owners develop targeted growth plans to accelerate revenue and employment growth.

Worked personally Supporting and Managing Customer Suppor with over 150 small business in mergers/acquisitions some of which include developing Real Estate LLC’s if needed in their transaction

-654 companies who enrolled have completed and graduated from the program for a 99% completion rate.

-Over 60% of companies after implementing their growth plans have grown revenues and 47% added jobs.

Manufacturing Matters 2009 to 2012

Cleveland, Ohio

Industrial Development Consultant

Worked with the Cleveland Industrial Retention and Consulting program that focused on working with Industrial Sector companies primarily in the City of Cleveland. My responsibilities were to consulting with business owners to address areas of operations that need improvement to grow their businesses and help secure public/private financing for business expansion.

-Helped over 50 companies primarily industrial related to maintain operations in Cleveland and added over 300 new jobs through company expansions.

-During my time in this consulting role helped companies secure $55M in financing. A C PRODUCTS, INC. 1994 to 2009

Apple Creek, Ohio

Customer Service/Telemarking Representative

A C Products is a privately held company with more than 130 employees that is located in Apple Creek, Ohio. It is now the leading manufacturer in terms of quality and size in the Ceramic Bath Accessories Industry in the United States.

-Have grown revenues by more than 200% from 1994 to 2008.

-Increased plant capacity by 100%+ within existing facility. EDUCATION

B.B.A.—Marketing—Kent State University

M.B.A.—Business Systems Management –Baldwin Wallace University

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